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Sony: the Xperia Z5 Compact touchscreen issues will be fixed through a software update

By Mihai A.

Published: Oct 21, 2015, 10:10 PM

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Sony: the Xperia Z5 Compact touchscreen issues will be fixed through a software update

Earlier today, Sony officially confirmed previous reports that spoke of Xperia Z5 Compact touchscreen issues and promised to solve the problem through a future software update. The company said that the fix will be rolling out starting with week 44, which opens on 26 October.

Earlier this month, reports suggested that some Sony Xperia Z5 Compact units are having problems with touchscreen responsiveness. Although some initially believed that the issues come from faulty hardware, it now looks like a software bug is to blame. At the very least, Sony found a way to work around hardware problems.

As with most updates, the touchscreen fix will roll out to Xperia Z5 Compact owners in batches. Furthermore, Sony says that release dates will vary between regions and carriers. What follows is Sony's official statement in full:

Sony Mobile is committed to providing the highest standards of product quality and customer service for all of our products. We are aware of reports of a limited number of customers experiencing touch input issues on their white Xperia™ Z5 Compact devices. By gathering information and analysing returned devices we have found the root cause and will release a new software to improve the user experience on your white Z5 Compact.

Other colour versions of the Xperia™ Z5 Compact are not affected by this issue.The software update will be available on our support software PC Companion and Bridge for Mac from beginning of week 44. The software is rolling out through retail partners with exact timings varying by region and/or operator.

If this is the first time you're hearing about the Xperia Z5 Compact, you should know that despite this issue, the specs of the handset recommend it as one the most promising compact Android smartphones. With components that include a 4.6-inch LCD IPS display with a resolution of 720 by 1280 pixels, a Qualcomm Snapdragon 810 chipset, 2GB of RAM, 32GB of expandable internal storage, a 23MP primary camera, a 5.1MP secondary shooter, and a 2700mAh battery, the Xperia Z5 Compact seems to be the full compact package.

While we're working on the full review, you might want to check out our Sony Xperia Z5 Compact hands-on for more details about the handset.

source: Sony via Xperia-Blog