Palm and Sprint admit that the Pre and Pixi have lost some customer's data

In a story that smacks of deja vu, some users of webOS devices have discovered that their contacts and calendar entries are missing. Just a few weeks ago, T-Mobile had to announce that a server failure caused photos, contacts and other data to disappear from Sidekick handsets. The info was eventually found and replaced although some customers received credit for the hassle. On the two current webOS devices, the Pre and the Pixi, certain information like calendar entries, contacts, tasks and memos are kept both on the handset and on a password protected Palm Profile kept online on a server. Many webOS users who reset their phone or switched to a new webOS device found that large amounts of their info was missing and unable to be retrieved. This was reported in the SF Gate after being discussed on precentral. Both Sprint and Palm are working hard to find the missing information. "We are seeing a small number of customers who have experienced issues transferring their Palm Profile information to another Palm webOS device," the company said. Is anyone afraid to rely on a carrier's server to hold your information?

Palm Pre Specifications | Review
Palm Pixi Specifications | Review

source: precentral via SFGate

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