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Palm and Sprint admit that the Pre and Pixi have lost some customer's data

Palm and Sprint admit that the Pre and Pixi have lost some customer's data
In a story that smacks of deja vu, some users of webOS devices have discovered that their contacts and calendar entries are missing. Just a few weeks ago, T-Mobile had to announce that a server failure caused photos, contacts and other data to disappear from Sidekick handsets. The info was eventually found and replaced although some customers received credit for the hassle. On the two current webOS devices, the Pre and the Pixi, certain information like calendar entries, contacts, tasks and memos are kept both on the handset and on a password protected Palm Profile kept online on a server. Many webOS users who reset their phone or switched to a new webOS device found that large amounts of their info was missing and unable to be retrieved. This was reported in the SF Gate after being discussed on precentral. Both Sprint and Palm are working hard to find the missing information. "We are seeing a small number of customers who have experienced issues transferring their Palm Profile information to another Palm webOS device," the company said. Is anyone afraid to rely on a carrier's server to hold your information?

Palm Pre Specifications | Review
Palm Pixi Specifications | Review

source: precentral via SFGate

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posted on 20 Oct 2010, 01:44

1. dbdanny89 (Posts: 13; Member since: 10 Nov 2009)

I had a similar issue on my HTC Hero the other day. Thank God, after few minutes (... 10 to be exact) i finally got my info back, contacts and all. I guess Google is the only company to rely on holding your information. LoL

posted on 27 Nov 2009, 22:00

2. athiel021 (Posts: 33; Member since: 10 Aug 2009)

The main issue comes from the fact that the phones coming from Sprint and/or Palm as replacements only have the 1.1 firmware, which had issues syncing both with Exchange and Palm Profile. The 1.2.1 update, as some of you may remember, fixed this issue, but it's not doing any good as long as the phones coming in don't have the software to fix the issue. Still hoping that this gets resolved. Personally I've always recommended using a Google account instead of the Palm Profile system, if for no other reason, than just because it's a more mature and more reliable system. Palm's is still practically brand new and still working out the bugs.

posted on 29 Nov 2009, 08:46

3. *HOVA* (Posts: 564; Member since: 11 Dec 2008)

But the Pre is an iPhone killer!!!!!!!!!!!......... Oh wait, more like epic failure...

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