Motorola to replace defective Nexus 6 devices suffering issue with detaching back-plate

We have not been seeing widespread reports of this issue, but there appear to be a few Nexus 6 devices suffering a build-quality failure where either the back-plate loses adhesion to the chassis of the device, or the back-plate is pushed off due to an expanding battery, depending on whose account you read.

Where one issue could be construed as a simple manufacturing deficiency, the other issue over an expanding battery is possibly cause for a bit more concern.

One Nexus 6 user took to Twitter to contact Motorola Support over having not one, but also a second replacement Nexus 6 lose adhesion on the back plate. Another Nexus 6 user claimed on Reddit that the issue of his device disassembling itself was due to an expanding battery.

To their credit, Motorola acknowledges that it has seen “a few” bad devices in the mix and is prompting customers to contact the company’s customer care team. You can also try bringing the device back to the point of purchase as having something like this happen (without dropping it) is a manufacturing defect.

By accounts we have seen so far, it looks as though Motorola and the carriers have been on the up-and-up for replacing affected units, so if you find yourself with a defective Nexus 6, you should not encounter too much of a problem getting it replaced.

Have you had any issues with your Nexus 6?

sources: Phandroid via Android Authority

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122 Comments

1. Mxyzptlk unregistered

Man this launch has been one huge mess.

2. tedkord

Posts: 17356; Member since: Jun 17, 2009

Why? There were only 9 people affected?

6. Salazzi

Posts: 537; Member since: Feb 17, 2014

If it was Apple, you'd be screaming "it's definitely more than 9!!".. oh wait.. already happened.

46. tedkord

Posts: 17356; Member since: Jun 17, 2009

I think your sarcasm meter needs calibration. I was highlighting the hypocrisy of his reaction.

73. E.N.

Posts: 2610; Member since: Jan 25, 2009

His sarcasm meter is spot on

76. tedkord

Posts: 17356; Member since: Jun 17, 2009

You should stop in for a checkup, too.

97. E.N.

Posts: 2610; Member since: Jan 25, 2009

lol, clearly its you that needs calibration. Poor delivery on your part. Hopefully your detaching backplate jokes are better than your sarcasm. Oh wait...it's not an iPhone defect...you don't really care.

113. BobbyBuster

Posts: 854; Member since: Jan 13, 2015

You didn't know that iP6 sold hundreds of times more than N9? Which means it would be thousands of people in proportion.

112. BobbyBuster

Posts: 854; Member since: Jan 13, 2015

#Swellgate

9. Commentator

Posts: 3723; Member since: Aug 16, 2011

Man how did I know that you'd have the first comment and it would be something launch-related?

21. Mxyzptlk unregistered

What's your point?

26. Planterz

Posts: 2120; Member since: Apr 30, 2012

That you're boring and predictable?

31. Mxyzptlk unregistered

I didn't ask you.

47. tedkord

Posts: 17356; Member since: Jun 17, 2009

Hey Planterz, what do you think of Mxy?

100. Mxyzptlk unregistered

Don't be salty.

27. g2a5b0e unregistered

That you're obsessed with Motorola like a dog is obsessed with sniffing butts. It's disgusting.

32. Mxyzptlk unregistered

You must have some sick fantasy there. I don't need to know about it kid.

37. g2a5b0e unregistered

You already know about it. You're secretly in love with Motorola. Just admit it.

38. Mxyzptlk unregistered

Do i look like sniggly to you?

42. g2a5b0e unregistered

No, not at all. He's intelligent.

89. Mxyzptlk unregistered

Much more than I can say for you. Checkmate.

102. g2a5b0e unregistered

Oooooooh, you said checkmate. You've clearly won this argument. I concede.

106. Mxyzptlk unregistered

Of course I won the argument.

117. iOSLMFAO

Posts: 290; Member since: Dec 15, 2014

Saying "I know you are, but what am I" (which is basically what you said) is hardly "winning". It merely highlights your immaturity and lack of wit.

118. iOSLMFAO

Posts: 290; Member since: Dec 15, 2014

"I know you are but what am I" is your best response, how sad.

43. elitewolverine

Posts: 5192; Member since: Oct 28, 2013

And yet you cannot even comment on the topic at hand, simply attacking someone. That is usually an indication of low intelligence... In reality it has been kind of a mess, however, sucks that it happens and glad that they are taking care of it.

55. g2a5b0e unregistered

I'm going to guess you're replying to me, even though you actually replied to comment #9--another sign of low intelligence. But perhaps you're right, it's quite easy to lower yourself to another's level when it's what you're surrounded by.

88. Mxyzptlk unregistered

I love the high and mighty who likes to belittle people being a salty pompous person. It just shows you how insecure they are. And yes g2a if you aren't catching on, I'm responding to you.

96. g2a5b0e unregistered

Clap, clap, clap. Here's a cookie from my high & mighty throne. Enjoy.

105. Mxyzptlk unregistered

Nah you keep it as your treat.

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