More developers now able to respond to reviews in the Windows Phone Store

More developers now able to respond to reviews in the Windows Phone Store
More Windows Phone developers are now able to respond to comments and reviews from customers in the Windows Phone Store. Since April, certain developers had the ability to answer inquiries related to a specific app. The rollout of this feature has been taking place slowly, with more developers supported each month, and is now proceeding at a quicker pace.

Developers can respond to these comments and reviews, by heading over to their Dashboard. Consumers whose post warrants a response from a developer, will receive an email, alerting them that a reply is on the way. The developer can also decide whether or not to include his personal email address in his message to the customer, allowing both sides to directly discuss issues with an app.

Developers can respond to reviews written by Windows Phone 7, and Windows Phone 8 users, only if the writer of the review had his country and region set to the U.S. Any review written by someone using Windows Phone 8.1 can be responded to, regardless of country and region setting. Microsoft has left a set of instructions for developers to follow: Sign into the Dev Center and then into the Dashboard. Go to the Apps section and select an app. Select Reviews and pick the one that you want to respond to. Click on Respond, write your message, and then click on Send.

Maintaining a direct line of communications from developer to user, helps with the business of offering apps to Windows Phone owners. Better communications could mean more money for code jockeys.

More Windows Phone developers can respond to customer reviews posted in the Windows Phone Store

More Windows Phone developers can respond to customer reviews posted in the Windows Phone Store


source: Microsoft via WPCentral

FEATURED VIDEO

20 Comments

1. SemperFiV12

Posts: 949; Member since: Nov 09, 2010

Really good stuff! Happy to see.

2. Arte-8800

Posts: 4562; Member since: Mar 13, 2014

WP, despite all the time and effort put into it just doesn't sell. I have even read that its market share is declining in the past months. I think MS is being pragmatic in realizing that WP has proven way too expensive for what they have gotten out of it, and that they could have their own smartphone platform for much less.

4. sip1995

Posts: 1771; Member since: Feb 07, 2014

Please answer me, are you ALWAYS off topic ?

5. Arte-8800

Posts: 4562; Member since: Mar 13, 2014

It took them all this year's for this option to be available. While other platform had this few years ago. Always late Wp. What happened to your Orange troll avatar?

7. Dastrix unregistered

Better late than never.

9. 0xFFFF

Posts: 3806; Member since: Apr 16, 2014

"I think MS is being pragmatic in realizing that WP has proven way too expensive for what they have gotten out of it, and that they could have their own smartphone platform for much less." I believe the swing between the revenue Microsoft takes in as a patent parasite on Android vs. the money has poured into WP is in the neighborhood of $8 billion to date (make that $14+ billion if you count the Nokia acquisition and resultant costs). Add the near $2 billion of losses on Surface, and it's just about $10 billion. Sooner or later, Microsoft's Board of Directors or CFO is going to say "no more" and Microsoft will flush it all down the drain. Microsoft Mobile is going to make Vista look like one of Microsoft's great successes.

14. brrunopt

Posts: 742; Member since: Aug 15, 2013

good god, you are really are the phonearena troll master...

16. rodneyej1

Posts: 3576; Member since: Jul 06, 2013

What would you do without stupidity... It gives us a baseline for intelligence.. This guys actually helping mankind advance at an ALARMING rate!

3. Arte-8800

Posts: 4562; Member since: Mar 13, 2014

They need to rectify their halfbaked apps which still have bugs.

6. Settings

Posts: 2942; Member since: Jul 02, 2014

I hope its not always in the beggining.

8. Dastrix unregistered

Really great news for the Windows ecosystem. This is only one of the ways through which M$ is unifying Windows because it's a feature that would most likely be implemented universally with the arrival of Windows 9. Keep 'em coming!

10. 0xFFFF

Posts: 3806; Member since: Apr 16, 2014

How do you get this is "really great news for the Windows ecosystem"? There is no rush of customers asking for the "unified" Windows that you mention. In fact, many enterprises are literally screaming against it. But it seems Microsoft doesn't listen to customers anymore. They think they can be like Apple and sell shiny crap to wannabes and posers. Little does Microsoft realize, Apple has cornered the shiny crap market.

11. NokiaFTW

Posts: 2072; Member since: Oct 24, 2012

Just shut up man! If you don't have anything positive to say, then don't comment BS at least! Go away and enjoy your droid and let us enjoy the "half-baked" "no apps" WP. Live and let live.

12. 0xFFFF

Posts: 3806; Member since: Apr 16, 2014

Most of my comments are completely factual and not based on some fantasy of the success of WP nor on some illusory greatness of its progenitor, Microsoft. If users cannot offer comments based on facts on this site, then what do we have? ShillArena, that is what we'd end up with. And some might say, that's even where the site is headed now. So as much as you'd like the "freedom to shill", free of anyone commenting and contributing actual facts that conflict with your shill operation, I wouldn't get my hopes up. There are plenty of users on this site who are sick of the WP shills.

15. Arte-8800

Posts: 4562; Member since: Mar 13, 2014

Lmfao.

18. rodneyej1

Posts: 3576; Member since: Jul 06, 2013

That's why I've been telling you to ignore these guys... You can't teach an old troll new tricks, so just let them be... Have faith in WP! Let the platform speak for itself.. If you really believe it's so great then you don't have anything to prove to anyone... Just enjoy the news troll free... Ignore them!!!

17. rodneyej1

Posts: 3576; Member since: Jul 06, 2013

You should know by now not to respond to those two trolls... Don't do it!!

19. wax33

Posts: 45; Member since: Apr 06, 2014

Developers being able to respond to reviews??? Did they pay the license to incorporate this feature??? It was invented elsewhere...

20. rodneyej1

Posts: 3576; Member since: Jul 06, 2013

Stay out of politics, dude.. If it don't make YOU dollars, then it shouldn't make you any difference... Quit nitpicking!

* Some comments have been hidden, because they don't meet the discussions rules.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.