Some Matte Black iPhone 7 units have paint chipping issues

Some Matte Black iPhone 7 units have paint chipping issues
In September last year, when Apple released the iPhone 7 and iPhone 7 Plus, it introduced two new color options, previously unseen on iPhones: Matte Black and Jet Black. From the beginning, Apple acknowledged that Jet Black iPhone 7 models were prone to developing "fine micro-abrasions" with time - this meant that users had (and still have) to take extra care of them. As it turns out, some Matte Black iPhone 7 units have a cosmetic issue, too, though this one hasn't been properly acknowledged by Apple.

A growing number of Matte Black iPhone 7 owners are reporting via Apple's Support Communities that the paint on their devices has chipped or peeled off. In most cases, the problem affects small areas near the side buttons or the speaker grille. However, in one particular case, the paint has chipped off from the rear of the handset - as you can see in one of the images included below. These issues can show up both with, and without a protective case.

The first peeled / chipped off paint problems have been reported in November, about 2 months after the iPhone 7 and iPhone 7 Plus hit the market.

Apple's iPhone 7 warranty normally doesn't cover cosmetic damages, so users discovering paint-related issues will likely not receive replacement devices.

If you own a Matte Black iPhone 7 or iPhpne 7 Plus, let us know if you've experienced anything similar to the problems depicted in the images and at the source link below.


source: Apple Communities via MacRumors

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iPhone 7
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  • Camera 12 MP / 7 MP front
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iPhone 7 Plus
  • Display 5.5" 1080 x 1920 pixels
  • Camera 12 MP / 7 MP front
  • Processor Apple A10 Fusion, Quad-core, 2340 MHz
  • Storage 256 GB
  • Battery 2900 mAh(21h 3G talk time)

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95 Comments

1. Diego!

Posts: 859; Member since: Jun 15, 2009

My Samsung Galaxy S7 Edge doesn't show this problem. You should update your review of iPhone 7, iPhoneArena.com

7. darkkjedii

Posts: 30833; Member since: Feb 05, 2011

Mine does on the aluminum. It scratches right off.

50. Nathan_ingx

Posts: 4767; Member since: Mar 07, 2012

After 2 months?

68. darkkjedii

Posts: 30833; Member since: Feb 05, 2011

I've had my Edge about 3 months now, and it has a couple small scratches in the aluminum, not sure how they got there. It hasn't always been in a case, so no telling what I did to scratch it. I'm not tech abusive though.

62. FrenchGuy

Posts: 134; Member since: Dec 12, 2014

The aluminium on the S7 edge is not anodised. Either you dropped the phone to the floor or you are a liar. This is the only way to get a scratch on a non anodised aluminium phone.

67. darkkjedii

Posts: 30833; Member since: Feb 05, 2011

I don't think anyone on this site would think I'm a liar. They will however, think I'm brutally honest. I'm simply stating how easy the aluminum scratches.

57. dimas

Posts: 3286; Member since: Jul 22, 2014

Same with darkjed, got chips on my phone's aluminum edge but only had because I don't use bumper case anymore.

70. darkkjedii

Posts: 30833; Member since: Feb 05, 2011

Still can't figure out how either.

76. Mxyzptlk unregistered

Really now? Can I have whatever drink you're having? I need to be extremely drunk.

79. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Neither does my Note 7. However lets be fair, neither phone is painted. Leys see, what that sound birds make? Cheal cheap...cheap cheap...cheap cheap.

91. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

You mean the account i post from all the time?

88. Bernoulli

Posts: 4359; Member since: Sep 01, 2012

Oh techie and his backup account how pitiful. No one cares about your galaxy give it a rest

94. techbuttcheex

Posts: 202; Member since: Jul 25, 2015

Thats bc the pigment is under the glass.

2. manojmcn

Posts: 633; Member since: Jul 16, 2015

Probably the users aren't handling the phone correctly!

27. jaskaran

Posts: 29; Member since: Jun 02, 2013

I use my phone very carefully as I usually keep phone for fee months then sell it off. I always like using dbrand skins. This time too I had a Matt black skin applied. Day before I decided to use the white marble skin and when I removed skin I saw paint chipped of from speaker grill. I take extra care of my phones so that this doesn't happens. It's scratch less otherwise except for this paint chip off.

33. ibend

Posts: 6747; Member since: Sep 30, 2014

obviously, because apple always have premium build quality /s

3. handsomparis

Posts: 108; Member since: Jun 11, 2015

Mines has a couple and I keep a case on it and wipe it off daily

6. matistight

Posts: 927; Member since: May 13, 2009

That second pic is definitely jet black

10. kiko007

Posts: 7490; Member since: Feb 17, 2016

Yeah I have issues with it too. In fact, that's the only only thing I don't like about my 7 Plus, the paint chipping is unreal.

12. drunkenjay

Posts: 1645; Member since: Feb 11, 2013

my jet black shows chipping issues. near the buttons.pretty sad really.

13. Tipus

Posts: 795; Member since: Sep 30, 2016

Maybe glass back has it's advantages after all. Hope apple fix this issue

82. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Well on the Galaxy the glass is just covering a paint layer. But yes it does offer protection. They probably used the thinnest possible coat of paint.

14. Sakeem

Posts: 857; Member since: Sep 05, 2012

That's terrible. If the users make enough noise about this, then maybe Apple will do something.

17. fyah_king unregistered

Why? They are touching it wrong that's why the paint chipped.:)

21. handsomparis

Posts: 108; Member since: Jun 11, 2015

I agree

32. ibend

Posts: 6747; Member since: Sep 30, 2014

they will do something... 2 years from now..

72. steodoreben

Posts: 379; Member since: Sep 26, 2013

No use. Apple will blame its end user.

15. fyah_king unregistered

Cheap paint!!!

73. steodoreben

Posts: 379; Member since: Sep 26, 2013

TRUE. And they demand $850 for it.

18. sukrith2194 unregistered

Hasn't anyone in iPA got news about the iPhone recall going on in gulf countries?

* Some comments have been hidden, because they don't meet the discussions rules.

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