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Some Matte Black iPhone 7 units have paint chipping issues

Some Matte Black iPhone 7 units have paint chipping issues
In September last year, when Apple released the iPhone 7 and iPhone 7 Plus, it introduced two new color options, previously unseen on iPhones: Matte Black and Jet Black. From the beginning, Apple acknowledged that Jet Black iPhone 7 models were prone to developing "fine micro-abrasions" with time - this meant that users had (and still have) to take extra care of them. As it turns out, some Matte Black iPhone 7 units have a cosmetic issue, too, though this one hasn't been properly acknowledged by Apple.

A growing number of Matte Black iPhone 7 owners are reporting via Apple's Support Communities that the paint on their devices has chipped or peeled off. In most cases, the problem affects small areas near the side buttons or the speaker grille. However, in one particular case, the paint has chipped off from the rear of the handset - as you can see in one of the images included below. These issues can show up both with, and without a protective case.

The first peeled / chipped off paint problems have been reported in November, about 2 months after the iPhone 7 and iPhone 7 Plus hit the market.

Apple's iPhone 7 warranty normally doesn't cover cosmetic damages, so users discovering paint-related issues will likely not receive replacement devices.

If you own a Matte Black iPhone 7 or iPhpne 7 Plus, let us know if you've experienced anything similar to the problems depicted in the images and at the source link below.


source: Apple Communities via MacRumors

95 Comments
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posted on 10 Feb 2017, 18:07 33

1. Diego! (Posts: 677; Member since: 15 Jun 2009)


My Samsung Galaxy S7 Edge doesn't show this problem.

You should update your review of iPhone 7, iPhoneArena.com

posted on 10 Feb 2017, 18:20 10

7. darkkjedii (Posts: 24907; Member since: 05 Feb 2011)


Mine does on the aluminum. It scratches right off.

posted on 11 Feb 2017, 00:52 2

50. Nathan_ingx (Posts: 4320; Member since: 07 Mar 2012)


After 2 months?

posted on 11 Feb 2017, 08:31 3

68. darkkjedii (Posts: 24907; Member since: 05 Feb 2011)


I've had my Edge about 3 months now, and it has a couple small scratches in the aluminum, not sure how they got there. It hasn't always been in a case, so no telling what I did to scratch it. I'm not tech abusive though.

posted on 11 Feb 2017, 07:34 11

62. FrenchGuy (Posts: 134; Member since: 12 Dec 2014)


The aluminium on the S7 edge is not anodised. Either you dropped the phone to the floor or you are a liar. This is the only way to get a scratch on a non anodised aluminium phone.

posted on 11 Feb 2017, 08:29 4

67. darkkjedii (Posts: 24907; Member since: 05 Feb 2011)


I don't think anyone on this site would think I'm a liar. They will however, think I'm brutally honest. I'm simply stating how easy the aluminum scratches.

posted on 11 Feb 2017, 04:06

57. dimas (Posts: 2525; Member since: 22 Jul 2014)


Same with darkjed, got chips on my phone's aluminum edge but only had because I don't use bumper case anymore.

posted on 11 Feb 2017, 09:06

70. darkkjedii (Posts: 24907; Member since: 05 Feb 2011)


Still can't figure out how either.

posted on 11 Feb 2017, 18:23

76. Mxyzptlk (unregistered)


Really now? Can I have whatever drink you're having? I need to be extremely drunk.

posted on 11 Feb 2017, 19:46

79. TechieXP1969 (Posts: 14501; Member since: 25 Sep 2013)


Neither does my Note 7.

However lets be fair, neither phone is painted.

Leys see, what that sound birds make?

Cheal cheap...cheap cheap...cheap cheap.

posted on 12 Feb 2017, 20:54

91. TechieXP1969 (Posts: 14501; Member since: 25 Sep 2013)


You mean the account i post from all the time?

posted on 12 Feb 2017, 00:54

88. Bernoulli (Posts: 4326; Member since: 01 Sep 2012)


Oh techie and his backup account how pitiful. No one cares about your galaxy give it a rest

posted on 13 Feb 2017, 03:28

94. techbuttcheex (Posts: 151; Member since: 25 Jul 2015)


Thats bc the pigment is under the glass.

posted on 10 Feb 2017, 18:07 16

2. manojmcn (Posts: 625; Member since: 16 Jul 2015)


Probably the users aren't handling the phone correctly!

posted on 10 Feb 2017, 20:26 3

27. jaskaran (Posts: 29; Member since: 02 Jun 2013)


I use my phone very carefully as I usually keep phone for fee months then sell it off. I always like using dbrand skins. This time too I had a Matt black skin applied. Day before I decided to use the white marble skin and when I removed skin I saw paint chipped of from speaker grill. I take extra care of my phones so that this doesn't happens. It's scratch less otherwise except for this paint chip off.

posted on 10 Feb 2017, 20:57 13

33. ibend (Posts: 6675; Member since: 30 Sep 2014)


obviously, because apple always have premium build quality
/s

posted on 10 Feb 2017, 18:09 12

3. handsomparis (Posts: 75; Member since: 11 Jun 2015)


Mines has a couple and I keep a case on it and wipe it off daily

posted on 10 Feb 2017, 18:19

6. matistight (Posts: 566; Member since: 13 May 2009)


That second pic is definitely jet black

posted on 10 Feb 2017, 18:35 1

10. kiko007 (Posts: 5385; Member since: 17 Feb 2016)


Yeah I have issues with it too. In fact, that's the only only thing I don't like about my 7 Plus, the paint chipping is unreal.

posted on 10 Feb 2017, 18:47 3

12. drunkenjay (Posts: 1075; Member since: 11 Feb 2013)


my jet black shows chipping issues. near the buttons.pretty sad really.

posted on 10 Feb 2017, 18:47 3

13. Tipus (Posts: 171; Member since: 30 Sep 2016)


Maybe glass back has it's advantages after all. Hope apple fix this issue

posted on 11 Feb 2017, 20:16

82. TechieXP1969 (Posts: 14501; Member since: 25 Sep 2013)


Well on the Galaxy the glass is just covering a paint layer. But yes it does offer protection.

They probably used the thinnest possible coat of paint.

posted on 10 Feb 2017, 18:49 8

14. Sakeem (Posts: 611; Member since: 05 Sep 2012)


That's terrible. If the users make enough noise about this, then maybe Apple will do something.

posted on 10 Feb 2017, 19:12 8

17. fyah_king (Posts: 1079; Member since: 22 Jul 2013)


Why? They are touching it wrong that's why the paint chipped.:)

posted on 10 Feb 2017, 19:37

21. handsomparis (Posts: 75; Member since: 11 Jun 2015)


I agree

posted on 10 Feb 2017, 20:54 3

32. ibend (Posts: 6675; Member since: 30 Sep 2014)


they will do something...
2 years from now..

posted on 11 Feb 2017, 09:25 1

72. steodoreben (Posts: 361; Member since: 26 Sep 2013)


No use. Apple will blame its end user.

posted on 10 Feb 2017, 18:57 2

15. fyah_king (Posts: 1079; Member since: 22 Jul 2013)


Cheap paint!!!

posted on 11 Feb 2017, 09:27 1

73. steodoreben (Posts: 361; Member since: 26 Sep 2013)


TRUE. And they demand $850 for it.

posted on 10 Feb 2017, 19:16 1

18. sukrith2194 (unregistered)


Hasn't anyone in iPA got news about the iPhone recall going on in gulf countries?

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