Long lines for the Pre? Don't be ridiculous say Sprint and Palm

Long lines for the Pre? Don't be ridiculous say Sprint and Palm
From the moment that the Palm Pre was introduced at the CES in January, it was imagined that long lines would snake around Sprint stores at launch. As the weeks went by and the buzz expanded, visions of a repeat of the iPhone and iPhone 3G launches were discussed in the media. Recent reports of a shortage of the actual device on Saturday only seemed to strengthen the determination of what appeared to be a long list of people who wanted a Pre on the first day it was to go on sale. But all of a sudden, with less than 24 hours until launch day arrives, Sprint and Palm spokespeople are backing away from predictions of long lines to buy the latest "iPhone killer".

Sprint spokesman Mark Elliot, in a story from the NY Times Technology blog BITS, said that his company never wanted long lines at its 1,100 stores and are actually "...trying to manage for the exact opposite," said the spokesman who also went on to say that smaller crowds would give Sprint reps the time to show Pre buyers how to use the device. Success “is not about having a line out the door,” he said. “It’s about being able to treat each customer and make sure they’re happy with their decision.”

For its part, Palm spokeswoman Lynn Fox said that those who equate success with a crowded store might be in for some disappointment. She added that Palm will take take time to generate buzz for the Pre. "We're not like Apple," she said.

Palm Pre Specifications | Hands-on

source: NY Times BITS



1. PDXMatt

Posts: 45; Member since: Feb 26, 2007

Since when does Sprint care if their customers are happy? :P

2. phone333

Posts: 331; Member since: Feb 04, 2009

..Since they came up with the best plans on the market, fastest 3g network and provide "Unique" services such as "READY NOW" !!!

3. sinfulta

Posts: 279; Member since: Dec 11, 2008

Please tell me your being Sarcastic. lol

4. AZNphoneGeek

Posts: 200; Member since: May 15, 2009

cheers phone333

5. phone333

Posts: 331; Member since: Feb 04, 2009

-Give it few weeks...then numbers will talk !!

6. driv14

Posts: 24; Member since: Dec 29, 2008

phone seems like a great concept... we will see how it performs... i wish sprint luck with this phone.. the success of the pre only means that every other carrier will have to continue to offer its customer newer/better devices to keep up.

7. Kiltlifter

Posts: 742; Member since: Dec 11, 2008

unless every single smartphone user on sprint purchases the Pre, palm would not gain their desired (and at one time dominant) marketshare for PDA/Smartphones. AT&T kept the iPhone becuase it expanded a large enough customer base to their 70+ million subscribers at the time of its launch plus the additional new subscribers. RIM kept the storm on VZW for the same reason. Palm has already said they will make the pre and "pre-like" devices for other carriers. This will get a good response and hopefully entice people to buy Palm again, but I think the "intelligent" person on AT&T and VZW will not jump on the sprint "now" bandwagon... as there will be better stuff later on their respective carriers.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.