Lawsuit leads Apple to build an iPhone repair center in Russia

Lawsuit leads Apple to build an iPhone repair center in Russia
A Russian iPhone owner found himself in a dilemma. Dmitry Petrov had damaged the screen on his handset, but found his options quite limited without an Apple repair center in the country. The phone, still under warranty, would have to be exchanged for a new unit by Apple or an outside company at Petrov's expense. He also could have paid a third party the equivalent of $469 USD to fix the screen.

Instead, Petrov decided to bring a little Yankee know-how into the situation, so he sued Apple. Petrov claimed that the company violated consumer protection laws in the country by not offering spare parts for a broken screen. According to letters sent to the court and read by Russian business daily Vedomosti, when an Apple device breaks down in Russia, a service center issues the customer a new unit. But when it comes to screen replacements, 100% of damaged products are neither fixed or replaced.

Apple does not have a retail sales network in Russia, which is why the company is planning on building a "centralized" repair center in Russia that could cost $1 million to $2 million to put up. Repairing a damaged iPhone screen requires calibration equipment that is complex, big and expensive. It also requires access to iOS.

Building the repair center could also help the Apple iPhone raise its 17% market share in the country. There is no word on when Apple expects to build the center and have it open for business.

source: TheMoscowTimes via AppleInsider

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9 Comments

1. phonehome

Posts: 812; Member since: Dec 19, 2014

Quite an untapped market if in fact the case.

2. PhoneCritic

Posts: 1354; Member since: Oct 05, 2011

Seems fair. However, I understand why Apple ( an American company) does not have a repair center in Russia ( Back door access to iOS). But then again China has back door access to all smartphone Os. Oh what a problem.

3. Wiencon

Posts: 2278; Member since: Aug 06, 2014

What. The. Frack.

5. marorun

Posts: 5029; Member since: Mar 30, 2015

* Repairing a damaged iPhone screen requires calibration equipment that is complex, big and expensive Repairing a damaged iPhone screen requires calibration equipment that is complex, big and expensive* Yeah right thats why i can do it myself with pretty good result.

14. TheOracle1

Posts: 2213; Member since: May 04, 2015

What is so "complex" about repairing a friggin screen? Access to IOS? This has to be the biggest crock I've read this year. Meanwhile, whenever I have a hardware problem with my phones I order the part online and take it to a repair center, any repair center and they charge between $30-$60. Each time there are countless iPhone's there for repair and no "complex" pieces of equipment. The hardware in an iPhone is identical to every other smartphone on the planet, the only difference is IOS.

15. iushnt

Posts: 3086; Member since: Feb 06, 2013

If u can repair s7 edge display by yourself, that would be something

6. swarai

Posts: 85; Member since: Aug 07, 2014

Apple... Y'all been eating long enough now stop being greedy!

8. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Amazing how you can sell a product in a certain country, and yet not have some type of authorize repair center, even if it's a 3rd party. I've never heard of such. $469 to replace a few? That's more then 50% the actual cost of the phone. I understand his issue. The original Tab S I bought I gave as a gift to my wife's family. But she plugged the tablet into a 220v plugged and damaged the charging mechanism inside. So it wouldn't charge anymore. But lucky for us there were like 8 locations authorized to repair the unit. Even though it was an out of country item, because I am a Platinum account holder, Samsung fixed the tablet for free. Any company that sells a product in another country, should have some type of authorize repair location even if using a 3rd party. Smart man!

13. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

the downside to smartphone repairs is the price of the physical parts vs what they charge to put them on for you. Like had an iPad glassed repaired once. I went online and bought the part which was roughly $50. I took it to a shop, they charged me $179 to put it on. That is frikkin ridiculous. I didnt want to do it, because i had never take an iPad apart and I didnt want to deal with it. The next time though, I watch a video. Since the glass was cracked already, I simply took a object and shatter the rest of it so it is easier to peel off. Making putting the new one on very easy. Gosh that adhesive is so sticky, you gotta place it correctly the very first time as it is a pain to try to lift. I learned that the hard way when I misaligned it and tried to pull it up and it cracked, making me have to buy another. But when you know you make products that are fragile, you got to over a repair service on some level. How can you have $200B and not spend it to have some type of protection for your customers. Yet all the company's you all hate on who don't make as much money as Apple, has all this stuff for their customers. but $469 to repair or replace? OUCH!

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