LG replaces faulty Optimus 7 units with Android smartphones
posted by Nick T. / Aug 27, 2012, 8:59 AM
Wouldn't you be annoyed if for one reason or another, you were forced to use a smartphone that you don't really like? You know, like being a passionate Windows Phone user and then having to switch to Android all of a sudden. Unfortunately, that is exactly what at least several LG Optimus 7 owners are now experiencing, and read along to find out why.
Jil Sander model is nowhere to be found, which is why those unfortunate Optimus 7 owners are getting Android smartphones. According to Plaffo, the LG Optimus 3D is being given as a replacement.It is being reported that some Optimus 7 units are malfunctioning due to a hardware problem that cannot be repaired, meaning that unlucky owners are being given a replacement device. However, LG has completely ran out of stock – even the
On one hand, the Optimus 3D isn't that bad of a smartphone, and after all, LG is doing the right thing, namely honoring the warranty of its customers. However, being a Windows Phone 7 user for a long time and then switching to Android unexpectedly would likely frustrate the average user, especially if they were happy with Microsoft's mobile platform.
Windows Phone users, would you like to share your thoughts with us? How would you feel if you had to switch to an Android smartphone, albeit at no extra charge? Let us know by dropping a comment!
if lg replace to that quad core krait with 2gb of ram then consumer will accept otherwise it will be frustrated :(
posted on Aug 27, 2012, 9:09 AM 6
Posts: 484; Member since: Jan 15, 2012
What to say...? Fandroids will say it is a good thing, WP-fans it is a bad thing and i could not care less about it. That's not a heroes feat from LG cause they should from start make their phones work like they should and the Optimus 3D is a well-unknown non-seller, but a good thing in general.
posted on Aug 27, 2012, 9:11 AM 3
Posts: 623; Member since: Jan 29, 2011
"They should from star make their phones like they should..." How's that death grip working out for ya? The point isn't about biased fandom but that since a consumer can not get a phone they are looking for because of a hardware failure they have to get something completely different then they wanted or that they are used to. At least LG is owning up to their end of the warranty but it is unfortunate for those users that wanted an LG made Windows Phone.
posted on Aug 27, 2012, 6:47 PM 1
Posts: 418; Member since: May 04, 2012
It's 3D, maybe the owners would forget about their old phones immediately... Anyways, at least LG replaced them.
posted on Aug 27, 2012, 9:14 AM 5
Posts: 717; Member since: Feb 27, 2012
If I'm one of the owners I'll only forget my WP if LG will give me a 4X HD!
posted on Aug 27, 2012, 9:32 AM 4
Posts: 6794; Member since: Mar 29, 2012
I got their Optimus 3D and like it for the 3D picture and video collections that i have taken during my oversea vacation. I have shown those picture to my parent and friend thru my LG passive 3D TV and they love it. Still i don't think its right for LG to replace it with an Android phone unless their customer is alright with it. LG should offer to replace it with another window phone preferable an equivalent or better.
posted on Aug 27, 2012, 10:06 AM 5
Posts: 3165; Member since: Jun 19, 2010
As the article said, LG was out of the Optimus 7s. And as far I know, that was the only WP model LG has put out so far. Are you saying LG should go manufacture a bunch of new WP phones that haven't sold well, ever, when they have perfectly good 3Ds lying around?
posted on Aug 27, 2012, 1:12 PM 4
Posts: 493; Member since: Oct 24, 2011
I'd say they should consider a limited production run if necessary, or at least offer certified refurbished units. It helps to think of it from the customer perspective. In the mind of the manufacturer, it's just a piece of hardware with an OS. From the customer's point of view, it's part of an ecosystem. I, for one, have invested a good amount of money in the Android ecosystem. If my phone died and the manufacturer gave me a windows phone instead, the phone might work, but all of my Google apps are rendered useless. So in my book WP customers would be well justified in being upset with shoddy customer service like this. If LG can't do right by their WP customers, I will have serious reservations about buying any of their Android product in the future.
posted on Aug 27, 2012, 3:55 PM 1
Posts: 3991; Member since: Jan 04, 2012
I'd be OK with (but not prefer) a switch if the newer phone were more advanced or more capable, as I could always install a WP emulator on it, but I'd miss the quality of the apps and seamless interface. Plus, even launchers crash.
posted on Aug 27, 2012, 10:28 AM 0
Posts: 1126; Member since: Apr 12, 2012
Android is looking gooooood right now ;) They must be happy, going from any WP to a dual-core Android is a major upgrade. :)
posted on Aug 27, 2012, 11:26 AM 1
They should inform that they have no stock, and give them a choice of either accepting a different device, or waiting for a replacement? Why should they expect users who are probably invested in a platform to be fine with being forced to use another through no fault of their own?
posted on Aug 27, 2012, 11:29 AM 2
Posts: 529; Member since: Aug 26, 2011
well at least LG replaced the phone right? better than saying ''u are holding your phone wrong'' plus, i think it is nice they gave e O3D, WP users should be greatfull that they got such an innovative phone free!
posted on Aug 28, 2012, 4:59 AM 1
Posts: 1; Member since: Jul 11, 2013
I fail to see how anyone would be happy using Windows Phone OS? It is a total pain and a complete mess up and LG have told the world this by dropping the WP os completely from their range. Just to start... you heed a 150mb plus download and install of the music selling software Zune to allow the WP phone to connect to any computer. WP believe it or not is not natively recognised by Windows!! How dumb is that?? As for the rest of the os... a complete pain and illogically thought out. We have 2 beautiful LG phones here that cannot be used because of this insane mobile OS. We went out and purchased 2 new LG phones running Android... It is a breath of fresh air after WP7.5 (we have also tried the newer version as well). I am disappointed with LG for having purchased these phones but really it is Microsoft and the people who designed WP7 that should receive the message.
posted on Jul 11, 2013, 1:44 AM 0
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