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LG replaces faulty Optimus 7 units with Android smartphones

Posted: , by Nick T.

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LG replaces faulty Optimus 7 units with Android smartphones
Wouldn't you be annoyed if for one reason or another, you were forced to use a smartphone that you don't really like? You know, like being a passionate Windows Phone user and then having to switch to Android all of a sudden. Unfortunately, that is exactly what at least several LG Optimus 7 owners are now experiencing, and read along to find out why.

It is being reported that some Optimus 7 units are malfunctioning due to a hardware problem that cannot be repaired, meaning that unlucky owners are being given a replacement device. However, LG has completely ran out of stock – even the Jil Sander model is nowhere to be found, which is why those unfortunate Optimus 7 owners are getting Android smartphones. According to Plaffo, the LG Optimus 3D is being given as a replacement.

On one hand, the Optimus 3D isn't that bad of a smartphone, and after all, LG is doing the right thing, namely honoring the warranty of its customers. However, being a Windows Phone 7 user for a long time and then switching to Android unexpectedly would likely frustrate the average user, especially if they were happy with Microsoft's mobile platform. 

Windows Phone users, would you like to share your thoughts with us? How would you feel if you had to switch to an Android smartphone, albeit at no extra charge? Let us know by dropping a comment! 

source: Plaffo (translated) via WMPoweruser

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posted on 27 Aug 2012, 09:09 6

1. wendygarett (unregistered)

if lg replace to that quad core krait with 2gb of ram then consumer will accept otherwise it will be frustrated :(

posted on 27 Aug 2012, 09:15 7

4. jaytai0106 (Posts: 1888; Member since: 30 Mar 2011)

I think I would be pretty pissed... I would just sell the replacement and buy another Window phone. LG should have just give the customers a chance to choose which phone they want.

posted on 27 Aug 2012, 21:02

23. Hunt3rj2 (Posts: 396; Member since: 11 Nov 2011)

Because LG would totally do that...

posted on 27 Aug 2012, 09:11 3

2. TheLibertine (Posts: 484; Member since: 15 Jan 2012)

What to say...?

Fandroids will say it is a good thing, WP-fans it is a bad thing and i could not care less about it.
That's not a heroes feat from LG cause they should from start make their phones work like they should and the Optimus 3D is a well-unknown non-seller, but a good thing in general.

posted on 27 Aug 2012, 09:19 7

5. wendygarett (unregistered)

Calm down ifans... Not all fandroid is that irrational tho... Besides, not many wp user are using LG phone...

posted on 27 Aug 2012, 16:59 1

19. ogy_dogy (Posts: 453; Member since: 29 Jun 2012)

if you could not care less you should not post...

posted on 27 Aug 2012, 18:47 1

22. vvelez5 (Posts: 623; Member since: 29 Jan 2011)

"They should from star make their phones like they should..."

How's that death grip working out for ya? The point isn't about biased fandom but that since a consumer can not get a phone they are looking for because of a hardware failure they have to get something completely different then they wanted or that they are used to. At least LG is owning up to their end of the warranty but it is unfortunate for those users that wanted an LG made Windows Phone.

posted on 28 Nov 2012, 19:40

29. thelegend6657 (unregistered)

But at least optimus 3D have better specs

posted on 27 Aug 2012, 09:14 5

3. OpTiMuS_BlAcK (Posts: 418; Member since: 04 May 2012)

It's 3D, maybe the owners would forget about their old phones immediately...

Anyways, at least LG replaced them.

posted on 27 Aug 2012, 09:32 4

6. cepcamba (Posts: 717; Member since: 27 Feb 2012)

If I'm one of the owners I'll only forget my WP if LG will give me a 4X HD!

posted on 27 Aug 2012, 09:49 2

7. OpTiMuS_BlAcK (Posts: 418; Member since: 04 May 2012)

LoL that's a huge loss, I believe the LG Lucid would be more appropriate.

posted on 28 Aug 2012, 05:37 1

27. cepcamba (Posts: 717; Member since: 27 Feb 2012)

OK, I changed my mind. Now I want the Optimus G as a replacement!

posted on 28 Aug 2012, 07:39

28. OpTiMuS_BlAcK (Posts: 418; Member since: 04 May 2012)

That would only happen in your dreams... ahahahaha

posted on 27 Aug 2012, 10:06 5

8. joey_sfb (Posts: 6632; Member since: 29 Mar 2012)

I got their Optimus 3D and like it for the 3D picture and video collections that i have taken during my oversea vacation. I have shown those picture to my parent and friend thru my LG passive 3D TV and they love it.

Still i don't think its right for LG to replace it with an Android phone unless their customer is alright with it.

LG should offer to replace it with another window phone preferable an equivalent or better.

posted on 27 Aug 2012, 13:12 4

15. downphoenix (Posts: 3165; Member since: 19 Jun 2010)

As the article said, LG was out of the Optimus 7s. And as far I know, that was the only WP model LG has put out so far. Are you saying LG should go manufacture a bunch of new WP phones that haven't sold well, ever, when they have perfectly good 3Ds lying around?

posted on 27 Aug 2012, 15:55 1

17. NexusKoolaid (Posts: 493; Member since: 24 Oct 2011)

I'd say they should consider a limited production run if necessary, or at least offer certified refurbished units.

It helps to think of it from the customer perspective. In the mind of the manufacturer, it's just a piece of hardware with an OS. From the customer's point of view, it's part of an ecosystem. I, for one, have invested a good amount of money in the Android ecosystem. If my phone died and the manufacturer gave me a windows phone instead, the phone might work, but all of my Google apps are rendered useless. So in my book WP customers would be well justified in being upset with shoddy customer service like this.

If LG can't do right by their WP customers, I will have serious reservations about buying any of their Android product in the future.

posted on 27 Aug 2012, 17:01 2

20. ogy_dogy (Posts: 453; Member since: 29 Jun 2012)

I say customers which do not want a android be refunded, restarting production is very expensive so fair is fair...

posted on 27 Aug 2012, 21:30 1

24. joey_sfb (Posts: 6632; Member since: 29 Mar 2012)

I think the customer has a right to a refund then. Anyway, its just a very small percentage of their user.

posted on 27 Aug 2012, 10:28

9. -box- (Posts: 3991; Member since: 04 Jan 2012)

I'd be OK with (but not prefer) a switch if the newer phone were more advanced or more capable, as I could always install a WP emulator on it, but I'd miss the quality of the apps and seamless interface. Plus, even launchers crash.

posted on 27 Aug 2012, 11:13 2

10. NexusKoolaid (Posts: 493; Member since: 24 Oct 2011)

As one who prefers the Android platform over the others I'd be upset to have a WP unit foisted upon me, so I could certainly understand WP folks being upset about a forced platform swap.

posted on 27 Aug 2012, 11:26 1

11. Tsepz_GP (Posts: 1043; Member since: 12 Apr 2012)

Android is looking gooooood right now ;)

They must be happy, going from any WP to a dual-core Android is a major upgrade. :)

posted on 27 Aug 2012, 15:02

16. Non_Sequitur (Posts: 1111; Member since: 16 Mar 2012)

A little bit, with WP7. That's only due to certain software limitations that will be fixed in WP8. If I was switching from WP8, and I wanted WP8, I'd be pretty pissed.

posted on 27 Aug 2012, 17:03 2

21. ogy_dogy (Posts: 453; Member since: 29 Jun 2012)

My single core lumia wipes the floor with a dual core android, even quad core droids lag with the most basic opeartions like scrolling thru desktops, youll see nothing of the sort on a wp7/8...

posted on 27 Aug 2012, 11:29 2

12. JessJess (unregistered)

They should inform that they have no stock, and give them a choice of either accepting a different device, or waiting for a replacement? Why should they expect users who are probably invested in a platform to be fine with being forced to use another through no fault of their own?

posted on 27 Aug 2012, 12:02

13. NobiAB (Posts: 3; Member since: 21 Aug 2012)

LG's been playing with Android due to its open source nature... They panicked on finding out the malfunctioning of a hardware and laid out a not-well-thinked strategy.

posted on 27 Aug 2012, 12:23 1

14. redmd (Posts: 1371; Member since: 26 Oct 2011)

Users should be given a refund or have them choose the replacement item based on equivalent value. It;s good that LG didn't just issue a statement that people are using the O7 wrong.

posted on 27 Aug 2012, 16:58 1

18. ogy_dogy (Posts: 453; Member since: 29 Jun 2012)

I had a lg optimus 7 for a year and a half and luckily it never had a single problem, id probably sell the 3d and buy another wp7, but im a happy lumia owner right now so i dont care :D

posted on 27 Aug 2012, 21:32 1

25. pikapowerize (banned) (Posts: 1869; Member since: 03 May 2012)

well LG halted WP devices...so make a lot of sense to me...

posted on 28 Aug 2012, 04:59 1

26. u-suck-more (Posts: 529; Member since: 26 Aug 2011)

well at least LG replaced the phone right? better than saying ''u are holding your phone wrong''

plus, i think it is nice they gave e O3D, WP users should be greatfull that they got such an innovative phone free!

posted on 11 Jul 2013, 01:44

30. Barney2285 (Posts: 1; Member since: 11 Jul 2013)

I fail to see how anyone would be happy using Windows Phone OS? It is a total pain and a complete mess up and LG have told the world this by dropping the WP os completely from their range.
Just to start... you heed a 150mb plus download and install of the music selling software Zune to allow the WP phone to connect to any computer. WP believe it or not is not natively recognised by Windows!! How dumb is that??
As for the rest of the os... a complete pain and illogically thought out.
We have 2 beautiful LG phones here that cannot be used because of this insane mobile OS. We went out and purchased 2 new LG phones running Android... It is a breath of fresh air after WP7.5 (we have also tried the newer version as well).
I am disappointed with LG for having purchased these phones but really it is Microsoft and the people who designed WP7 that should receive the message.

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