John Chen explains why BlackBerry still makes phones
Ever wonder why, with its poor phone sales, BlackBerry remains in the hardware business? John Chen says that it's a good business to be in if (and it's a big if) you can make money. BlackBerry handsets are also the device that introduce customers to the company's security services and data management. "So this is why all the governments in the major developed countries are using our devices," BlackBerry's CEO says. "You can see the heads of state using our devices."
Chen's biggest problem at the moment is replacing the services fee that carriers used to pay BlackBerry when users of their old models paid their monthly invoice. Chen says that this fee was the highest margin revenue that the company had, and is now shrinking as consumers replace old 'Berrys with newer models or with a competitor's model. Because they have high margins, Chen says that if he can grow the software and messaging business, he will be able to make up for the slowing services revenue. Overall, he sees more opportunity overseas than in North America.
source: USAToday via Crackberry
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