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HTC Sensation plagued by touchscreen problems

Posted: , by Nick T.

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HTC Sensation plagued by touchscreen problems
So, you brought home your brand new HTC Sensation and took it out of the box with the intention to spend the rest of the evening playing with it. Gorgeous 4.3-inch qHD display, beautiful aluminum body, raw dual-core horsepower – you simply can't get enough of it. Then a week later, you get out of bed only to realize that your shiny smartphone is having problems with its touchscreen display.

If your HTC Sensation is acting up as well, then welcome to the club. As a matter of fact, a lot of Sensation owners are reporting issues with their smartphone's display, which becomes unresponsive after about a week of use and fails to register swipes most of the time. There is a pretty long thread over at XDA Developers (69 pages and counting) where the problem has been described thoroughly, yet a universal solution has yet to be arrived at. Some say that the device's stock charger is to blame while others think that a build-up of static electricity causes all the troubles, but the thing is that nobody can tell for sure.

When users tried contacting HTC for advice, the company's support team did not provide any kind of solution beyond performing a factory reset of the device, which doesn't seem to do the trick. Reportedly, replacing the smartphone with a brand new unit does not help either as those who tried that were facing the same problems in only about a week's time.

If you are an HTC Sensation owner yourself, drop a comment below and let us know whether your smartphone is affected as well. Spreading awareness of the problem might just be what it takes for HTC to come up with a solution in a timely manner.

Thanks, Mihai!

source: Android Police, XDA-Developers

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posted on 04 Aug 2011, 03:31 2

1. nuadar (unregistered)

Guess me and my friends are lucky :) no problems at all

posted on 04 Aug 2011, 08:38

15. android_hitman (unregistered)

same here

posted on 04 Aug 2011, 08:58

17. SuperAndroidEvo (Posts: 4888; Member since: 15 Apr 2011)

Hey I know I don't have a HTC Sensation, but I have the HTC Evo 3D & I don't have problems. I have had it a month now & still works great. My friend does have the HTC Sensation & he has no problem either. I just spoke to him after I read the article to see if he was affected. He is 100% fine with his phone. He got the phone when it came out. No issues there!

posted on 04 Aug 2011, 10:07 2

21. remixfa (Posts: 14604; Member since: 19 Dec 2008)

This is the first I've heard of it. Ill have to dig in a bit further over at XDA when I have more time. Havent had a single customer complaint on misbehaving Sensations yet.

posted on 04 Aug 2011, 12:11 1

32. remixfa (Posts: 14604; Member since: 19 Dec 2008)

ok.. after watching the video, the guy is barely touching the screen and flicking as fast as possible. He is also using the side of his thumb which has poor circulation and is not good for using a capacitive touch screen.

Redo this video without the barely touching stuff, and while using the flat part of your finger which gets much better circulation that the side by your fingernail. That video looks more like user error than it does a big problem.

If you have a real problem, you get it swapped in store for the first 30 days for a new device. Just take everything back to the store within the month and get a new on. If its outside of that you get a warranty replacement.

Glitches on first run phones are more common than if u wait a month or so. Its the same with any electronics. The "glory" of being the first one to have it and all.
No device is without first run defects.

That doesnt mean everyone gets them.. its always a small %, but the internet makes it look more pronounced.. lol

posted on 04 Aug 2011, 03:33

2. ifko (unregistered)

I have HTC Sensation since 2 months and never had such problems.

posted on 04 Aug 2011, 03:37 2

3. cheetah2k (Posts: 1739; Member since: 16 Jan 2011)

No problems here. I reckon this is user error not the screen.

posted on 04 Aug 2011, 03:42

4. badfx_77 (unregistered)

actualy i had my sensation for about 2 months now and i had no issues with it at all.the screen very respnsive .the camera is one of the best on a smartphone so far.great perfomance.even it's battery life is by far better than most single core phones.

posted on 04 Aug 2011, 03:47 1

5. dionddc (Posts: 129; Member since: 19 Jul 2011)

The guy can't even scroll it properly. He expects the phone to follow his movements whilst his finger is off the screen. He barely uses gestures and touches the device more of then than actually scrolling.

What an idiot.

posted on 04 Aug 2011, 03:54 2

6. calamazoo (unregistered)

did he take off the screen protector? :-)

posted on 04 Aug 2011, 04:07

7. bayhuy (Posts: 320; Member since: 23 Jun 2011)

No problems here...

posted on 04 Aug 2011, 04:08

8. anjahl (Posts: 7; Member since: 03 Oct 2010)

im on my second sensation, due to a bad micro usb port on the first, but i have had no screen issues at all.

posted on 04 Aug 2011, 04:24

9. kamen (Posts: 96; Member since: 18 Jul 2011)

This is not a news - this is a "user" trying to control the phone with his mind. Aside from that - yes, things break - that's what warranty comes for. Had this one tried actually TOUCHING the screen?
PhoneArena, come on, since when one video of a single device leads to a 'plagued" for all other devices.

posted on 04 Aug 2011, 05:04

10. WM6.5Sucks (Posts: 42; Member since: 06 Apr 2011)

Hmmm... I have similar problems with my HD2...

posted on 04 Aug 2011, 06:38

11. HTCiscool (Posts: 449; Member since: 16 Jul 2011)

Just my F**kn luck, should've got the myTouch 4G Slide :(

posted on 04 Aug 2011, 15:09

36. matistight (Posts: 551; Member since: 13 May 2009)

That sir, would be a worse decision. The phone isnt grounded. touch the headset speaker grill and it works. I had those problems, but now i don't. It takes time for this problem to show up and go away.

posted on 04 Aug 2011, 06:43 4

12. Sniggly (Posts: 7305; Member since: 05 Dec 2009)

I had the sensation for almost a week before I had to drop T-Mobile for coverage issues, and I don't recall having any problems whatsoever with the screen.

Know what I AM having issues with right now? Navigating your website on the phone. I keep having to refresh each page to get press to hold to work and trying to select a text field results in the screen jumping to the bottom of the page and bouncing back up while I type. No other website does this whatsoever, and the trouble persists across multiple phones. This only started a few days ago. And it's annoying as hell.

posted on 04 Aug 2011, 11:08

29. christianqwerty (Posts: 467; Member since: 05 May 2011)

My samsung Focus has had no problems with this site, it just takes a looong time for the login window to show, and to log in

posted on 04 Aug 2011, 18:32

41. box (unregistered)

Wow, T-Mobile coverage issues here? Been a while since I've heard that. Usually T-Mobile is where folks in St. Louis go for consistently good coverage. Ah well, good thing you had the buyer's remorse period to use.

posted on 04 Aug 2011, 19:27

42. Sniggly (Posts: 7305; Member since: 05 Dec 2009)

Well, it wasn't in the St. Louis area itself where I had the issues, but out at a place I frequent near Wright City was the major problem. St. Louis itself was okay.

posted on 04 Aug 2011, 07:53

13. Zohaib (unregistered)

extremely disappointed at htc ...having the exact same problem ....
tried factory reset, n formatting the card but all in vein..
any fixes found...???

posted on 04 Aug 2011, 08:37

14. the icrap destroyer (unregistered)

i should post a video teaching this guy how to use a touchscreen phone. Geez phonearena are you serious?

posted on 13 Sep 2011, 14:12

66. HTC Sensation Owner (unregistered)

In this video the guy looks like he is stupid, but in reality this is a legitimate problem. I have this phone, and the lock ring literally wont respond for like 20-30 seconds. I have had multiple touch screen phones. I know how to use it. This phone is defective. I am pissed. HTC failed miserably here.

posted on 04 Aug 2011, 08:49

16. sweeney (unregistered)

I have had these reported issues I am going to T-Mobile today

posted on 04 Aug 2011, 08:59

18. Bob (unregistered)

Same problem with me.
On the second week of ownership I have that exact problem like the dude on the video...

Hope someone in HTC figures out what's the cause and post a solution, so we could fix our sets...

posted on 04 Aug 2011, 10:06

20. Mihai A (unregistered)

There is a temporary fix for this.
Have a look here:http://forum.xda-developers.com/showthread.ph p?t=1129272
Just to summarize, use the phone until the battery dies, pull out the battery for a few minutes, put it all back and charge it fully. The most important think is NOT to play with the phone while is charging. Do this cycle two or three times and it should be ok.
As long as you don't use the phone while is charging the problem doesn't come back. This worked for me and many others.

posted on 04 Aug 2011, 10:12

22. Manly Hands (unregistered)

How about using some damn muscle and actually making contact with the phone? Stop making blatant fairy swipes and maybe the screen will have an idea of what you're trying to do. It's designed to respond to touch, not limp wrists.

posted on 04 Aug 2011, 10:18

25. Mihai A (unregistered)

Sensation has a capacitive screen. It reacts (should) to the slightest touch, not to pressure like resistive screens.

posted on 04 Aug 2011, 10:28

27. stuart0001 (Posts: 3; Member since: 04 Aug 2011)

Do you even know the difference between a capacitive and resistive screen?

posted on 04 Aug 2011, 12:14

33. remixfa (Posts: 14604; Member since: 19 Dec 2008)

it reacts to touch.. thermal touch. the guy is barely touching the phone and using the side of his thumb near his fingernail.. which will give problems on any touch screen phone.

If the guy is really having problems or not cant be shown in the video. Redo it using the flat bottom of your finger and while actually fully touching it. If it still has issues, then there is a manufacturing issue.. otherwise, its user error.

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