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Google launches cool #AndroidHelp support line on Twitter

By Eugene Jeong

Published: Jan 28, 2020, 3:42 PM

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Google

If you’ve ever had a problem with your phone, you know it can be frustrating to find relevant, helpful solutions from all the info on the internet. Customer support lines can help, but in many cases, they’re plagued by long wait times or unhelpful reps. Google has launched a new way to find help for your Android, all through social media.

As Android Police reported, Android will be making use of its official Twitter account to offer quick support to people who tweet their problems with the hashtag #AndroidHelp.

Have questions related to your #Android ? We’re here to help. Now, you can get assistance by tweeting your issue using hashtag #AndroidHelp.
— Android (@Android) January 27, 2020

So far, many of the replies concern whether or not certain models will receive Android 10, and when. Of course, this isn’t under Google’s control, but in other cases they appear to offer solutions or troubleshooting help, as well as ways to find further assistance.

Details of this support line aren’t clear yet, but it seems Google is doing a good job of keeping up with requests—so far. It’ll presumably be easy to get lost under all the activity on Twitter, but hopefully Google will be able to stick to its goal of helping every legitimate question even as time goes by.

What do you think about this novel method of software support?

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