Consumer survey shows satisfaction rating for iPhone 3G and Storm

Consumer survey shows satisfaction rating for iPhone 3G and Storm
If this were a boxing match, the ref might have already stopped the fight. According to market research firm ChangeWave, Apple's second generation touch phone trounced the upstart BlackBerry device in customer satisfaction.

The stats? A month after the launch of the iPhone 3G last July, 77% of the phone's users were satisfied compared with a 33% reading for the Storm. And while owners of the latter showed that 14% were dissatisfied, only 5% of iPhone 3G users felt the same way.

Research director Paul Canton attributes some of the BlackBerry's "mid tier" reading to the glitches that have been seen on the device since it was released in the US on November 21st. Verizon and RIM have already sent out a firmware upgrade with another rumored to be on the way.

Are you a Storm or iPhone 3G user? Let's hear from you about how satisfied or dissatisfied you are with your phone. May the better device prevail!

source: ComputerWorld

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39 Comments

1. ddripp

Posts: 63; Member since: Dec 11, 2008

I am very satisfy with my Iphone 3G and the AT&T 3G network. From my experience there's no major issue I can say about my phone and AT&T and I've been with them for over ten years and they getting better. As far as "3g network" in my opinion I think The iPhone 3g is as fast as the storm. I tried them together a lot I don't really see much of a different. Att 3g maybe smaller than VZW 3g but they difinitely NOT faster than AT&T.

2. remixfa

Posts: 14605; Member since: Dec 19, 2008

smaller is the key. Verizons 3g service is around 85% population coverage while ATTs is like 25-30%. so while the iphone is a good phone, there are alot of places where you will be side by side w/ a storm and wishing that the iphone was on verizon. speedwise, the are about the same.

3. VZW-Meighty

Posts: 1; Member since: Dec 12, 2008

I guess Phone arena will not mention the fact that the IPhone had just as many if not more glitches when it came out than any phone in the past year. I love phone arena....dont get me wrong, but they have some type of love obsession with apple, cuz they never can do any wrong. The Storm will beat out the Iphone...in cust satisfaction & user friendliness. It JUST came out ...so like any major device for any carrier glitches are 2 be expected. Let us not 4get the many woes of the "ever so popular" IPhone

7. *HOVA*

Posts: 564; Member since: Dec 11, 2008

If you read the story you will see the stats they used were based off of the iPhone 3G ONE MONTH after it came out, just like the stat from the Storm. So obviously the fact that there were glitches would've been involved in the consumers rating of the phone one month after it came out.

8. SellPhones82

Posts: 569; Member since: Dec 11, 2008

This quote from the source artical says it all..."It's not that the BlackBerry Storm is a bad phone," said Paul Carton, research director at ChangeWave Research. "It's just that the initial launch has glitches which have resulted in a mediocre satisfaction rating, while consumers are already trained to expect the very highest standards from their BlackBerries." If it the was LG Storm and not the BB Storm there would be a huge difference if the satisfaction rating. BB users have the highest standards and expectations when it comes to new devices.

20. Cali_E

Posts: 196; Member since: Sep 24, 2008

its the first version of the storm though, what about a one month comparison of the first iphone model to the storm???

28. TheCellDepotVZW

Posts: 26; Member since: Dec 26, 2008

No i believe I saw a review for the storm before it actually came out for VZW, I know I was watching and waiting, and the same for the Iphone and yes it did have problems. And I have seen terrible reviews about the Iphone even as little as one month ago. the reviews are updated one month after the inital review. just like the storm. only I will agree with VZW-Meighty, phone arena does love the Iphone a little too much sometimes!!! "The stats? A month after the launch of the iPhone 3G last July, 77% of the phone's users were satisfied compared with a 33% reading for the Storm. And while owners of the latter showed that 14% were dissatisfied, only 5% of iPhone 3G users felt the same way." Hmmm, I wonder it a large website like Phonearena had anything to do with its bad reviews since when it came out they pretty much said it was the worst phone RIM has created and non-business users are "Posers". I love the site, but please keep it a review of the phone and not the reviews opinion. Leave that to the people reading the review!!

31. Mayday3420

Posts: 61; Member since: Dec 11, 2008

Not to mention for their review of the storm they completely ripped the phone apart and even said things that weren't true. Then they commented saying they were going to another review once a software update comes out. The update has been out for a month and there hasn't been a review update. They just seem to be very very very very bias and that is not how reporting sources should be. But then again, maybe I am being naive, I mean republicans have fox, democrats have cnn, I guess att should have phone arena.

4. pfeiner

Posts: 1; Member since: Dec 24, 2008

My bad! I have both! Love them, although I find myself pressing too hard on iphone screen now thanks to Storm. Only issue I have with Storm is with the accelerometer, which is erratic, and slight lag. Other than that, love it!! (Adjusted typing input to make typing experience betr, taps instead of predictive.) 3g on Verizon seems slightly slower than AT&T.

5. VZWEMP

Posts: 158; Member since: Dec 11, 2008

Probably due to higher traffic...the more congested the slower the speeds

6. T-Money3000 unregistered

Hopefully the new software will fix that glitch 'feiner.' the crackberry vid looks promising but ppl who have the beta version are "at war." some like it, some are having other software problems. I'd wait til RIM and VZW agree to officially release it til you do it. as for the war between iPhone and Storm, i wasn't really keen on the storm at first. already have a voyager and dare. I was kinda DONE with a touch phone. BUT, VZW gave me one and boy... ppl need to at least give it a shot. Sure, its different a slow in some areas, but wasn't the iPhone at first too? In reference to 'feiner''s issue with the touchpad, fiddle with the screen/keyboard options.

9. The Godfather unregistered

So we are comparing a SECOND generation model against the first gen model? Not really a fair comparison, I think it would do this article and this site a bit more justice if they didnt use the 3g model since it gave Apple the advantage from the door with it being a second generation make of a smart phone, while BB is just in its first go around. I think the sales numbers are going to speak bigger volumes then this survey. Customer satisfaction is lower then RIM would like but not nearly as bad as this survey portrays.

10. SellPhones82

Posts: 569; Member since: Dec 11, 2008

Apple has launch 2 phones....BB has launched at least 50. All they did was get rid of the keyboard so it is not like this is RIMs first phone or something. HTC did just fine when they dropped their full QWERTY and launch the Touch which was their first all touch device but not their first phone. Not the metion the only difference in the original and 3G iphone is 3G and GPS so it not like there was a major overhaul or anything it is basically the same phone with a few cosmetic changes.

15. The Godfather unregistered

Sorry buddy but HTC released a 6900 for us long before the Touch Pro came out. And there were alot more "cosmetic" changes done to the device, please read the specs and come back when you have finished....might take a while.

16. wrightn

Posts: 3; Member since: Sep 24, 2008

Godfather, I love your comments. you tell the shit like it is!

18. SellPhones82

Posts: 569; Member since: Dec 11, 2008

You do realize that the 6900 is the same as the HTC Touch right? Only VZW calls it the 6900 or should I say XV6900 and they were the last to launch it so I see why you are confused. Please read my post again...I did not mention the Touch Pro aka 6850 which has a fully slide out QWERTY. When I said they "dropped the full QWERTY" I ment they removed it from the phone and when all touch. I am talking about this http://www.phonearena.com/htmls/HTC-Touch-CDMA-phone-p_2383.html. Again the Touch (XV6900 for you) was HTCs first all touch phone and it did just fine after it dropped the full QWERTY. Also looked at the specs and I did miss two things: 3G has slightly more dots per inch (163 vs.160) - That is a huge difference there.. The 3.5mm headset jack is now flush with the top of the phones.

21. Cali_E

Posts: 196; Member since: Sep 24, 2008

so what? they had to revamp they're os to work on a touch screen, which is also the first of its kind

29. TheCellDepotVZW

Posts: 26; Member since: Dec 26, 2008

yes they dropped the keyboard just to add it back with the Touch Pro after they came out with the Touch, Diamond and others. And I do believe VZW likes to wait on certain phones to see what glitches might be there with other carriers like Sprint & Alltel. and I do believe atleast in my opinion it is a little different when you remove all of the buttons from a phone. You have a screen that might not always work like a physical button. Its unfair to judge a 1st Gen to a 2nd Gen. Its like comparing Lexus to MB. Ones been around since 1990 and the other since 1890. Apple has had longer to work things out on the ALL touch phone!

11. Midnight

Posts: 14; Member since: Dec 11, 2008

I have a storm and Im very satisfied with it. the only complaint I have is all the smudges on the screen but the iphone shares that problem.

12. The Doc

Posts: 122; Member since: Dec 11, 2008

What's wrong with the comparison here? They are comparing a new technology (iPhone) to a new technology for Blackberry (Storm). This survey and website are off base in regards to the fact that the initial satisfaction with the first of its kind (iPhone) is compared the the initial satisfaction of a device that was released the following year with somewhat, the same technology (Storm). People expected more from the Storm because touchscreens have been around for some time. Phonearena will find any survey, no matter how irrelevant the study is, to promote Apple/At&t. Then throw in, "tell us what you got", to make it seem as if they're open for discussion. It's getting ridiculously trasparent. However, I can see you're trying to word the news to sound impartial.

13. SellPhones82

Posts: 569; Member since: Dec 11, 2008

They are comparing Storm user satisfaction to the 3g iPhone not the original and they were released about 4 months from each other not a year. I'm sure you would have no probelm with the survey if the Storm had the better rating and there for would not find it irrelevant. All the post on here would be alot different...

14. The Doc

Posts: 122; Member since: Dec 11, 2008

Which adds to the inadequate comparison. A second Gen to a first Gen. My point exactly! Thank you SellPhones82 for backing me up!

17. darthvegas

Posts: 17; Member since: Dec 11, 2008

I don't like either, but come on, Doc! The 3G was Apple's second phone ever. How many phones has RIM released? Stop making excuses for them. RIM released a phone that was not ready for market, period.

19. SellPhones82

Posts: 569; Member since: Dec 11, 2008

The Storm is just a BB with no keyboard so it is like a 6th gen BB. Rim has been launching phone since 2002. So I guess a 2nd gen phone is beating out a 6th gen phone? The BB OS has been out for 6 years so that is far from 1st gen. HTC does not consider the Touch a first gen phone becasue it is not. All they did was remove the keyboard.

22. Cali_E

Posts: 196; Member since: Sep 24, 2008

and that gives apple an excuse for doing the same. and from what i remember, the first AND second iphone has way more issues than the blackberry storm just being a little slow. also, i would expect more from a company that makes "perfect" computers. both iphones had some pretty serious issues when they came out, more so than the storm.

23. Cali_E

Posts: 196; Member since: Sep 24, 2008

and added touchflow that changes the operating system quite a bit

24. The Doc

Posts: 122; Member since: Dec 11, 2008

Listen to yourselves. What's the biggest complaint about the Storm? The touchscreen and acceleromoter. Now until you guys can give me a Blackberry with either of the two, then you can't say this isn't a first generation.

25. Kiltlifter

Posts: 742; Member since: Dec 11, 2008

QQ all of you..... both the storm and the iphone suck! I would take the samsung omnia, or the touch diamond over either of them any day. I wouldn't use an iPhone or a Storm if you gave one to me free!

26. Havanese Dogs

Posts: 1; Member since: Dec 25, 2008

I can't type with the iphone so I got the Storm. Here are the problems I have with it, however I'm not giving it up and can deal with them. The screen doesn't always turn when you want it to....even if you keep turning it and ask it nicely to please rotate. Instructions for the Storm are very difficult to get and I'm sure there is much more the phone can do that I'm aware of. The keyboard in the vertical mode can drive you to drink, and if you don't know all the applications that accidentally got turned on, the battery is gone the same day. It would be really nice if the instruction book that came with the phone was actually for the phone. Try following those instructions and you'll wonder what phone they're talking about. Ok, that out of the way I LOVE IT. Yes, it has problems, but oh is the screen clear, it's easy to read, I can get my mail from different accounts quickly, and the sound is clear. Oops, I forgot a couple of other problems. When the battery is low, the phone keep switching back and forth between handset and speaker so pray you aren't on a really personal call, and the camera.....well, click all you want, it will take a picture when it wants to.

27. TheCellDepotVZW

Posts: 26; Member since: Dec 26, 2008

I actually love my storm! I do like the Iphone but it is very hard to text on and I do enjoy not really having to worry if i swipe the screen, oh no what did I just hit... I do notice the problems with the phone like the changing to landscape mode and not changing back when I want it to but thats no big deal when you can use the phone in both modes the same exact way. I will agree with anyone on here who is commenting on the camera feature on the Storm!!! It does take pictures whenever it wants to after you hit that button to take the pic, which is annoying but funny at the same time. I do experience the ramdom restarts which do get really annoying but I find a way to tell myself how it benefits me. If the phone is running a little slow its better than taking the time to take the battery out and waiting for it to restart, and has not done it while I'm actually using the phone, only when its sitting in Standby. The Removable Battery, Removable Memory, Removable Sim Card & Insurance Option Are a big factor as well. The internet speeds I do find are definetly comparable to each other but Coverage Does Count. Other than the little things which I see are getting fixed more and more with every update (Just like the Iphone), I absolutely love this phone and probably would not give it up for any other phone on the market currently (except maybe for the Nokia N97), and dont hate the Iphone, its just not for me (Even On VZW)!!

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