Consumer Reports subscribers rank Sprint dead last among the four major U.S. carriers

Consumer Reports subscribers rank Sprint dead last among the four major U.S. carriers
According to Consumer Reports latest survey to determine the best carrier, which is based on votes cast by the magazine's subscribers, small carriers finished at the top of the list while large carriers like AT&T and Sprint finished at the bottom of the survey. The three that finished on top, Consumer Cellular, Project Fi, and Ting all scored high for value. It was Consumer Cellular that took home the trophy as the overall number one ranked carrier.

In case you're unfamiliar with the top ranked trio, Consumer Cellular is a post-paid MVNO. Project Fi is the hybrid pre-paid MVNO owned by Google. It uses Wi-Fi and cell service belonging to Sprint, T-Mobile, U.S. Cellular, and Three. Ting is an MVNO with an average monthly bill of only $23. The trio were the only carriers to score the highest mark for customer service. Project Fi was the lone carrier to score the highest data score. That includes cost, speed, and reliability.

On the downside, Sprint was the only carrier to receive the lowest score for voice and web. Interestingly, Verizon and AT&T, two of the most expensive wireless operators in the states, both received the lowest score for value. While T-Mobile didn't finish near the top for value, it did outscore its three rivals in that department.

Even though those using a pre-paid carrier are no longer looked down upon, only 13% of the 119,772 Consumer Reports subscribers who answered the survey are subscribed to a pre-paid service. Another important stat reveals that 86% of those answering the survey have been using the same carrier for more than two years. That indicates that consumers are loathe to play musical chairs when it comes to carriers. When they find one that they are happy with, they are willing to stick with them.

What is the catalyst that leads consumers to switch wireless firms when they rarely make a move? If you said price, you are dead right. Among those who switched to a new wireless provider over the past two years, over half said that switching to a lower priced service was the reason behind making the change. And almost 33% of those who switched ended up with a more reliable carrier, or with better reception because of the change.

source: ConsumerReports

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13 Comments

1. Joosty

Posts: 473; Member since: Mar 14, 2013

Sounnds about right.

2. Nine1Sickness

Posts: 896; Member since: Jan 30, 2011

What is a Sprint?

3. Dr.Phil

Posts: 2357; Member since: Feb 14, 2011

I personally have found U.S. Mobile to be a great value. It offers T-Mobile service for its regular 4G service and Verizon for its LTE service.

5. jjface

Posts: 238; Member since: Jun 07, 2017

Considering I'm paying $3.49 for a $70 plan I can manage just fine with dead last.

7. JadeMoon

Posts: 145; Member since: Aug 12, 2012

My best friend has Sprint. Her call quality is garbage and her MMS messages only send part of the time. She has her brother, mother, and father on her Sprint account. I think she is paying over $400 a month. She has bad experience with their phone customer support, and the store customer support is unintelligent in anything other than sales. All around its bad. She swears on it because she has had it forever, but I think she can do better with T-Mobile or AT&T. Verizon is just as bad and worse according to my other friend. He fights with Verizon constantly but thats off topic.The only thing I advise against with T-Mobile is pre-ordering phones as it offers no benefit whatsoever to the customer and your just handing your money over in advance.

8. darkkjedii

Posts: 31034; Member since: Feb 05, 2011

AT&T works well for me, but kinda pricey.

9. porky

Posts: 10; Member since: Jun 09, 2017

I have used Mint Sim (MVNO using T-Mobile) for about 6 months and have no complaints what-so-ever. From Customer Service to 4G service, there has NEVER been a hiccup. Mint Sim gives me unlimited calling and texts and 2G data per month. I paid for a year's service in advance. The cost amounts $15 per month. I've had AT&T, Verizon, as well as Consumer Cellular in the past but can't see paying more for any of these providers.

13. technitude

Posts: 263; Member since: Dec 19, 2013

I wonder if this is based on the success of Verizon propaganda, or if people could only vote pin the carrier they had. Consumer Reports has become crap for about 8 years now, because they have put more weight on things subject to opinion over Science. Just 2 days ago, my friends with Verizon were testing my new watch by calling my Sprint phone. It ended up being a network test, because it took 5 seconds for my phone to detect the call. My other friend with T-Mobile did it too, and my Sprint phone seemed to recognize that call instantly. Weird thing the more we repeated it, the faster Verizon to Sprint got. (Verizon to T-Mobile also was slow) I don't think Verizon is worse than T-Mobile, I think they sabotage connections to leave bad impressions of their rivals. Thus when Consumer Reports asks Verizon customers what they think...

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