Carphone Warehouse has been sending out refurbished Samsung Galaxy Note 7 units to customers?

U.K. retailer Carphone Warehouse is apparently sending out refurbished Samsung Galaxy Note 7 units to some of its customers who had purchased a brand new phone when it was launched. A loyal PhoneArena reader has received what he thought was a brand new replacement Galaxy Note 7 from the U.K. retailer.  He also received an email stating that Carphone Warehouse received some replacement (emphasis ours) Samsung Galaxy Note 7 units on September 9th and has sent them immediately to stores to be used for customer exchanges. Note that the letter does not say whether the replacements came from Samsung.

The email says that Carphone Warehouse had stopped selling the Galaxy Note 7 on September 1st, and had returned all inventory of the phone to Samsung by the end of that week. The replacement units that Carphone Warehouse has received are from new stock and were manufactured in a different plant than the one that assembled the Galaxy Note 7 units with the faulty batteries. Carphone Warehouse "can therefore confirm that the stock received is of new stock and not one of the faulty batch." That does not mean that the replacement units it has sent out are not refurbished Galaxy Note 7 units.

UPDATE: Carphone Warehouse has issued a statement. "I can confirm that all of Carphone Warehouse's replacement units come from Samsung and are authorized new units as part of Samsung's UK exchange program."

Our reader has provided us with the IMEI and serial number of the replacement phone. The serial number starts with RF which indicates a refurbished phone. And Carphone Warehouse did not send the replacement in a new box which is how most refurbished models are received.

While many retailers and carriers use refurbished models to replace damaged devices covered by the warranty, it would be strange for enough refurbished models to be available so soon after the launch of the phone. With the unique circumstances of the Galaxy Note 7 in mind here, we hope to get some statements from Carphone Warehouse and Samsung clarifying the matter.

Thanks for the tip!

Related phones

Galaxy Note 7
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh



1. Nopers unregistered

This is a shame to see and I hope it hasn't come from Samsung. Kind of getting bored with the Note 7 news now though.

2. trojan_horse

Posts: 5868; Member since: May 06, 2016

Shame, yeah. But heck, the Note7 wasn't even in the hands of consumers for a month, before the battery saga began. So, those refurbs are somehow "new", though not exactly brand new.

8. JC557

Posts: 1919; Member since: Dec 07, 2011

In which case I would demand a full refund. I would expect a brand new device for peace of mind. Not one that may have checked out and sent back or one that was opened up, swapped out then glued back by Samsung.

18. DoggyDangerous

Posts: 1028; Member since: Aug 28, 2015

How can it be refurbished? Note 7 is just launched. They might have replaced only the battery. Which is perfectly fine.

6. lolatfailphones

Posts: 224; Member since: Apr 08, 2013

Yeah! We demand a cover up! No one needs to know how dangerous this device is. Stupid iPhoneArena / sarcasm

7. 14545

Posts: 1835; Member since: Nov 22, 2011

Someone is butthurt. When every other story for weeks straight is about this, then it does get a little old. Just like when apple used to change their phones during releases, it would get old with the 5 million stories about it. Or when samsung releases a new phone. Eventually it gets old. Anyway, @phonearena. You wonder why people use ad blockers...... Geez people, either tone it down or expect people to leave. This is getting out of hand.

3. bubbadoes

Posts: 1225; Member since: May 03, 2012

shame on samsung. 900 for a note 7 and you. get a refurbished note7 this is not good. i want even go after techie on this post. im speechless. refurbished cells go for half their cost. so now your note is worth 450 after dropping 900 2 months ago

5. Napalm_3nema

Posts: 2236; Member since: Jun 14, 2013

This probably isn't on Samsung. The batteries are Samsung's fault, but if Carphone Warehouse is refurbishing Notes, then they are flat wrong. New is new, and refurbished is used. I can't imagine Samsung sent refurbished units as new Notes to a retailer because that would be game, set, and match for the Note.

4. Rizchy

Posts: 61; Member since: Jan 17, 2014

Note 7 is the phone I want, but not the one I need right now. it's a potential ticking time bomb, so to speak.

9. NarutoKage14

Posts: 1327; Member since: Aug 31, 2016

I wanted a Note 7 until i learned the one available in the U.S. had a Snapdragon. I would probably have gotten it if it came with Exynos considering the S7 Snapdragon vs Exynos battery life difference.

10. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

Same here, that was my main reason for cancelling my Note 7 order here in Canada. Thought it'll come with Exynos like the S7 did, but it came with the half-baked SD820 this time. After cancelling order, start seeing all this news of it exploding, just very thankful for my decision. If the S8 doesn't come with anything very exciting next year, I'll gladly pick up the international Note 7 at a discount.

11. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

The phone just came out. It can't be refurbished. PA must think we are stupid.

14. Zylam

Posts: 1817; Member since: Oct 20, 2010

LOLOLOL got owned by Phone Arena itself. Just give up man, you're beloved Note 7 has failed beyond measure. Calling it a failure is an under statement. You got what was coming to you, go ahead man, make fun of isheep and the iPhone, everyone knows you are the lowest of the low and that the Note 7 is the biggest failure of a product launch in recent years. The Surface RT and Microsoft Kin look like successful products compared to the Note 7, hell the Lumia 950 is more successful and LOLOLOL who the heck has a Lumia 950.

12. Alan01

Posts: 627; Member since: Mar 21, 2012

Maybe you are. From the story: "it would be strange for enough refurbished models to be available so soon after the launch of the phone." Regards, Alan F.

13. Alan01

Posts: 627; Member since: Mar 21, 2012

Of course, it wouldn't be so strange if a larger order was immediately turned back in after the phones started exploding. Alan F.

15. TxeKi

Posts: 1; Member since: Sep 15, 2016

RF doesn't mean refurbished. Mine starts with RF and it was produced the 22nd of August in Vietnam so it is supposed to be battery fail free.

16. Hawk64

Posts: 1; Member since: Sep 15, 2016

TxeKi, is RIGHT. There are a number of Samsung products, some tablets for example, that start the serial number with letters "RF". RF on Samsung products does not mean "refurbished or reconditioned". Regards

17. Lenny86

Posts: 301; Member since: Sep 20, 2012

They do this with all the phones.I have received twice probably a returned product full with fingerprints on the handsets screen,dust in the box.They are crap.Never buy anything from them anymore.Miss Phones4U.

19. j2001m

Posts: 3061; Member since: Apr 28, 2014

Rf does not mean that for the Samsung note 7

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