Best Buy does a complete turnaround & says they will sell the Verizon iPhone 4
posted by John V. / Feb 02, 2011, 3:46 PM
Today, Best Buy announced that they are indeed going to sell the Verizon iPhone 4 come launch day on February 10th – which is surprising to say nonetheless after seeing that leaked document from a couple of weeks ago. Still, some were baffled initially to the retailer’s decision to not carry the iPhone 4, but now, you can rest knowing that there is another source available come launch day.
However, you won’t find them offering pre-orders for the smartphone – so be sure to be bundled up for the weather because it’ll probably be a first come, first serve basis.
Best Buy Mobile President Shawn Score said, “The iPhone 4 is an important device for Best Buy and we are excited to help Apple and Verizon Wireless bring it to even more consumers. Our customers have come to expect Best Buy and Best Buy Mobile stores to carry the best selection of mobile phones anywhere, and offering the iPhone 4 on Verizon’s network is our latest effort to deliver on that promise.”
As for pricing, it remains the same at $199 for the 16GB version and $299 for the higher 32GB variant – of course, you’ll need to sign a 2-year agreement for that pricing.
Best Buy,Walmart,Radioshack,etc. are putting premier dealers in a choke hold. I work for a Premier Dealer in Houston and its getting harder to make sales due to the fact customers are getting much better deals at 3rd party carriers like best buy. I been in this career field for ten years and I must say, its no money in the sell phone biz unless you work for Verizon corp stores.
posted on Feb 02, 2011, 4:18 PM 0
I have referred to best buy as the wal mart of electronics for a while now. Other great electronics stores like hhgregg (a regional store) also carry verizon phones and have way better service and a price match guarantee. Shopping at smaller companies has always worked well for me. They want to earn your business rather than just expect it.
posted on Feb 02, 2011, 4:28 PM 0
Posts: 980; Member since: Oct 24, 2009
Yea...until after you buy the phone. Then if you have an issue with the phone then they'll go to the real store.
posted on Feb 02, 2011, 7:33 PM 0
I would completely disagree with you 100% on that. The only place I have ever received any real type of customer service was at an indirect. Corporate store looks at the phone, makes sure it doesn't have damage and either gives you the 800 number to call for warranty, or tells you you're screwed. Not to mention, when I worked in an indirect location 90% of sales I did were from servicing issues with customers phones or bills that the Corporate store wouldn't fix.
posted on Feb 02, 2011, 11:27 PM 0
A educated customer should never buy a product from a indirect retailer. Unless they want a shady sales rep and sombody to srew up their account. I couldnt count how may mistakes i've had to fix from third party retailers like best buy and smaller locations.
posted on Feb 02, 2011, 5:00 PM 2
Posts: 87; Member since: Jan 03, 2011
Well an educated person usually looks for the best pricing they can get wich causes problems for Direct sales, However in most cases a Direct sales agent will be more able to help for obvious reasons considering they deal strictly with their devices and not every other carrier..
posted on Feb 02, 2011, 5:13 PM 3
#5, that mentality is what's wrong with this country. Your supreme stupidity shows that you more than likely work for minimum wage + plus commision at your nazi big red store. You are not better than someone that works at an indirect, alot of them make more than you. I should know, i was DOS for verizon on the west coast for many years. But i made the smart move and switched to a company that cares about it's employees: HP. I make ten times more than your silly district managers and have a REAL company car, Merc S550. Sweet dreams you little twink.
posted on Feb 02, 2011, 7:49 PM 0
#13, easy pal. #5 is completely right. I don't know how many countless number of account I've had to fix because some undertrained indirect agent messed up a customer's account. The customers save money up front just to get a headache in the long run. Big Red has some of the best trained staff in any company...they've won awards and accolades to prove it. All indirect people do is sell (slam) the customer the phone, and then direct them to a corporate store once a problem arises. That is the truth and there is nothing you can say about that. Oh, and no one cares about your HP company car.
posted on Feb 02, 2011, 11:00 PM 0
Posts: 94; Member since: Dec 03, 2010
I've worked on both sides of the fence and I I've the seen the best customer service/customer relationships through the indirect channel. If any of us sent a customer to a direct store for help then hell would freeze over! Choose wisely and stick with Premium Retailers...efff corporate America !
posted on Feb 03, 2011, 9:08 AM 0
Finally, someone intelligent. As for the rest of you who support indirect, this is the reason WHY corporate reps will send you the #%!@ out. They don't want to help you. What do you think this is? You get what you pay for. If you're not paying my paycheck, I could give less of a damn about helping you. Plain and simple. And BTW, that company car? Big whoop. Buy the car on your own cash like I've bought mine, THEN we'll talk. Oh wait, a company car's the only way you can get something NICE, and then trash it. Am I right? You don't own it. Who cares if you destroy it then? Just like phones.
posted on Feb 03, 2011, 6:41 PM 0
I work at a indirect dealer and i must say its become a bitch doing all the dirty work for these stores(bestbuy,Radioshack,samsclub,ETC) its almost as if you dont want to do your job anymore.I talk to people all the time about a phone deal, and then they find out that they can get it cheaper else wear then come back to me for help setting up their phone swaping conacts and other things of that nature. And im not mad at the person or people persay that do this. but i just think its BS that these stores can sell these products at such a cheap price and not know a damn thing about it. and then i have to pick up their slack not make a dime. SO their for i probofbly loose 30 sells a month to those types of people.Wich pisses me off!!!!! i dont know about everyone else but im here to make money(commission). And its almost impossible with these stores all around mine. not including the internet.
posted on Feb 02, 2011, 5:58 PM 4
Posts: 162; Member since: Jan 05, 2011
i rather have save money in my pocket..if a store like best buy fucked up its just a simple phone call to the phone carrier to solve everything for free..with that money i save buy myself a liter of hennessy
posted on Feb 02, 2011, 8:42 PM 0
Is this a "Phone News, Reviews and Specs" web site, or a place for salesmen to talk about their problems? I don't mind paying a bit extra for better service. Best Buy doesn't let me get a 1 year contract with Verizon (only 2 year) which sucks.
posted on Feb 02, 2011, 10:03 PM 0
#16, that is so not true. I'm an indirect agent for VZW. I can't tell you how many countless errors I have fixed from a corporate store! ...as well as different retailers...and even from people I work with. It's all about who you go to. There are great people at corporate stores and indirect retailers alike....as well as bad apples. It's misinformed to say and think that retailers do nothing but slam phones and give aweful customer service. I'm successful in this business and will continue to be because of top notch customer service. I'm not the very lowest in cost by any means, but my customers will pay a little more sometimes to deal with me.
posted on Feb 03, 2011, 7:30 AM 0
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