Apple to replace faulty power buttons on iPhone 5 devices
posted by Maxwell R. / Apr 25, 2014, 7:30 PM
The company determined that a “small percentage” of iPhone 5 smartphones manufactured through March 2013 may have faulty power button mechanisms. The good news is that Apple has narrowed things down to a group of serial number lots, so the company knows if your phone is eligible.
The process Apple has set up is pretty straight forward. First, you check to see if your serial number is part of the group of devices that may have the problem (see source link). Then you can either take it in to an Apple store or send it in to Apple (who will provide you with a postage paid box). Apple will return your iPhone via the same method.
Apple will have 16GB iPhone 5 loaner devices available (via the Apple stores only) if you cannot be parted with your iPhone for however long it takes to make the repair. There is no cost to you either way. Of course, if your power button is having issues due obvious indicators that your iPhone mig ht have been dropped, Apple will insist you remedy that issue before any further work will be done.
The replacement program is active for the US and Canada right now, and beginning May 2nd, Apple will extend it to other countries.
Posts: 6023; Member since: Dec 30, 2010
What? An Apple product with a defect? Impossible.... I heard it just works....and is perfection....and has premium materials....and...so on and so forth. That said.....nice job Apple....because most manufactures might not even acknowledge it and brush it off as normal issues with making hardware.
posted on Apr 25, 2014, 7:34 PM 9
"It just works." - Ninetysix
posted on Apr 25, 2014, 7:48 PM 11
Posts: 2383; Member since: Jul 18, 2010
In unrelated news... The friggin "Gigantic" ad spot they have to keep playing just about every damn commercial break is not only turning me off more from getting an Apple device, it's making me wish The Pixies singer would get laryngitis to silence that annoyingly squeaky voice I used to think was cute. Back to the story. Good on Apple. Excellent customer appreciation this time around.
posted on Apr 25, 2014, 7:58 PM 2
Posts: 3806; Member since: Apr 16, 2014
While this is the right thing to do, Apple has a history of waiting a long time before they act -- hoping a lot of original purchasers have upgraded their phone or computer. And they put arbitrary time limits on the repairs, so if you don't see the notice, you may miss out on the repair. It's better than no repairs, but gamed by Apple to minimize the money Apple spends on repair costs.
posted on Apr 25, 2014, 9:58 PM 3
~ a day ago: “You want to take the time to get it right...We don’t do very many things so we spend a lot of time on every detail and that part of Apple isn’t changing. It’s the way we’ve operated for years and it’s the way we still operate. I feel great about what we’ve got coming. Really great and it’s closer than it’s ever been.” great. really great. *cough* not to mention Siri, Apple Maps, Mac Mail, Apple TV, Antennagate ..
posted on Apr 25, 2014, 10:17 PM 4
Posts: 453; Member since: Mar 14, 2011
A small number of units? This is the #1 reason why iPhone 5's, IPhone 4S' and iPhone 4's are exchanged in my Sprint Store. Happens equally to all of them! It happens at least a few times a week. I know all companies want to downplay their issues but that's the number one issue with these things... It's a big deal, Apple
posted on Apr 26, 2014, 12:23 AM 2
Posts: 6474; Member since: Jan 28, 2013
HTC needs a program like this, for like literally all of their buttons and devices. Lol They need one for nicks on bevel edges too. The M8 bevel edges scratch like the iPhone 5 bevel edges and isn't scratch resistant like the 5s.
posted on Apr 27, 2014, 12:17 PM 1
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