Apple iPad takes home more J.D. Power and Associates awards

Apple iPad takes home more J.D. Power and Associates awards
For the second time within a year, the Apple iPad won the J.D. Power and Associates award for customer satisfaction with 836 points out of 1,000. Following the Apple iPad was the Amazon Kindle Fire with 829 points. In September's  study, both Apple and Amazon finished 1 and 2 although with higher scores. Apple was given high marks for performance; ease of operation; styling and design; and features. Amazon scored high for cost, which makes sense considering the company practically invented the low priced 7 inch Android niche. Samsung (822), ASUS (818) and Acer (784) round out the top five. The Apple iPad also got a perfect 5 out of 5 for the J.D. Power Circle Ratings for Consumers, rating it "among the best" for tablets. No other tablet scored as high.

According to the survey conducted by J.D Power and Associates, tablet owners who also own a smartphone spend 36% more time browsing on their tablet than their phone. Perhaps newer tablets are being made too well. 27% of respondents said that they are looking to buy a new tablet within the next 12 months, down from 37% in the last survey. 94% of highly satisfied tablet owners are likely to buy other consumer electronics made by the company that produced their slate.

Even though 51% of tablet owners share their device with others, 64% of them were the sole decision maker in deciding which one to purchase. Interestingly, when a tablet is used by one person it scored lower (824) than if it were used by more than one person (852). It is unclear why, but 41% of those who share a slate with four or more people say that they will definitely buy their next tablet from the same manufacturer whose tablet they currently use versus just 28% for those who do not share their tablet.

Lastly it looks like the slabs are coming to the enterprise as 20% of tablet use was for business purposes, although only 31% of employers reimburse their employees or pay for some part of the tablet.

source: JDPower via AppleInsider



1. sheik

Posts: 249; Member since: Sep 12, 2012

why nexus tablets are not getting the best tablet (and affordable) awards they deserve? every time its the fruit company tablet that bags every awards... Damn you world..

10. Trex95

Posts: 2383; Member since: Mar 03, 2013

Cause ipad is quality not quantity like google nexus 7.

16. Mxyzptlk unregistered

Because the ipad deserves it.

2. poopApple

Posts: 38; Member since: Apr 12, 2013

I think people dont admire innovation....they like the ipad more even though it has hardly changed from its prequel.

3. Eonnaydra

Posts: 217; Member since: Oct 23, 2012

Why don't you simply accept that the iPad is the best tab on the market? The best SoC,the best display(here come Nexus 10 on the 1st place,but the second place is also very good),over 300.000 apps designed for it,premium building quality.It's super fast,lagless and has the best battery life. What I find on my Nexus 7:cheap plastic,bad building quality,scaled apps made for the smarthphones and also ulgy designed compared with the iOS,alot of lag,it's also freezing sometimes,poor battery life.

5. poopApple

Posts: 38; Member since: Apr 12, 2013

DONT JUDGE ME BY MY NAME....ipad is the only product which i think is still the best. the problem is that the company has stop innovating. wats d difference b/w ipad 3rd gen and ipad 4th gen (besides the more powerful processor and useless lightning connector)? and even the 5th gen would be nothing but an ipad 4g with more powerful processor and reduced bezel....slight ios7 changes are obvious.....where is innovation? stupid tim is doing nothing..

6. xperiaDROID

Posts: 5629; Member since: Mar 08, 2013

Innovating eh? You need to blame the designers, not Tim.

23. poopApple

Posts: 38; Member since: Apr 12, 2013

oh really? whos the ceo? designers?

25. xperiaDROID

Posts: 5629; Member since: Mar 08, 2013

Geez....... Tim Cook is the CEO, and Jonathan Ive is Apple's senior vice president of Industrial Design. REMEMBER, JONATHAN IVE, J.O.N.A.T.H.A.N I.V.E!!!!!!

12. Eonnaydra

Posts: 217; Member since: Oct 23, 2012

Innovation...what kind of word is that? The manufactures reached a point in which they cannot innovate anymore because these things called smarthphones,tablets are nearly perfect with all these great specs:HD displays,quad-core processors,great ecosystem,good optimisation of software etc. Nor Apple neither Android manufactures are not innovative,they are improving what they've done in the past. We can call something innovative when that thing is completely new,for example:jet engine made by Henrie Coanda,steam engine,gunpowder,diesel engine......ettttc.

17. quakan

Posts: 1419; Member since: Mar 02, 2011

I wouldn't say that smartphones and tablets are nearly perfect, but I would say a fair evaluation would be to say that these manufacturer have reached their technological limitations for now and will have to continue on into the future with more research and development to actually bring about innovation. I also feel the word innovation is thrown around way too much. ;-p

15. InspectorGadget80 unregistered

Every ipad looks the same. Even the consumers cant tell the difference if the ipad2/3/4

22. poopApple

Posts: 38; Member since: Apr 12, 2013

thats exactly what i am trying to say....and people complain that galaxy s4 looks similar to s3

30. chaoticrazor

Posts: 2347; Member since: Aug 28, 2012

no differance is android fanboys loved jumping on anyone who had an apple product by saying they look the same but when the s4 and its unispired similar design appeared suddenly its ok and you should of saw the excuses android fanboys tried to make the ipad is a solid tablet thanks to having tablet optimised apps android tablets look like an after thought just a elongated phone right now.

4. xperiaDROID

Posts: 5629; Member since: Mar 08, 2013

I'm not ready to use iOS yet, sorry Apple! The iPad is nice, build quality is nice, premium feeling, tons of games on the App Store are free and on Google Play Store you need to pay money, but I'm not used to the iOS, so I will continue stay on Android, and the tablet I want is a Nexus tablet. iPad? Maybe later.

7. MartianMe unregistered

Because they like to jer*off one another.

8. syedzain

Posts: 175; Member since: Oct 08, 2012

no doubt apple OS is Stale but its the best. I will be giving u three example here. 1. Display Wise its brilliant..and i have been using iPhone 5 since it release and had no problems. 2. Customization we can do it after jailbreak and guys its hell lot of customization for a jailbroken device. 3. My 2 years old nephew uses my iPhone 5 with ease without any trouble.. I use my phone for everyday use and its the best.. PS : guys accept the fact as i did.. android is the BEST but IOS is also great.

21. JunitoNH

Posts: 1946; Member since: Feb 15, 2012

If Apple one day decided to take their heads out of their azz, and supported: widgets; changes on default apps, such as sms, phone dialer, etc; multiple music files; and customization. I wouldn't even hesitate to jump back to iOS. After awhile, it becomes tiresome, cumbersome, removing the battery, and doing factory reset.

9. spiderpig2894

Posts: 597; Member since: Jan 10, 2012

For the tablet market, I prefer the iPad because it is built with premium materials, smooth OS, great display, and a promising CPU and GPU performance optimized with the OS. For me, I get what I pay for with an iPad.

11. feres13

Posts: 307; Member since: Dec 23, 2011

Well the iPad deserves every reward, unlike android tablets, the apps are optimised, there's more than 300000 of them that are made for the iPad, and tons are designed for the retina display, while on the android side, there is barely apps designed for 10", and i guess there is even less that are designed for 2560x1600. iOS is boring, especially the iPhone, but when it comes to the iPad, the apps ecosystem, not only their quantity but also their quality. Not to mention the best GPU on the market and the best tablet gaming experience, LTE, Storage, Build quality, design, the display, the aspect ratio (some say that 16:9 is better for tablets because that's how movies are made, and that's the aspect ratio of TVs, but honestly, how many times do you use your TV in portrait?). I just wish it had NFC, i want some tablet-smartphone interaction. I LOVE my HTC One, i want my phone to be personal and costumisable (unlike my tablet), but for tablets, the iPad is still the best (the big one, not the mini with the crappy display).

13. vincelongman

Posts: 5745; Member since: Feb 10, 2013

To be honest the iPad is still the best tablet because of the optimized apps. I would miss Android for numerous reasons, but the lack of optimized apps is too bad.

14. InspectorGadget80 unregistered

J.d. power are a bunch of idiots. The kindle fire is the best bang for your buck. 199$ for the 7" fire hd compare too the ipad mini 7"screen 329$? I mean com on they all do the same thing. Even the galaxy tab 7 is cheaper than the ipad. Some people dont realize this they only care for the name & logo. A lot of customers ask if we still sell the kindle fire but we dont. So i recommend the galaxy tab 7.0 that also have a sd card unlike the ipad does. Or they want the kindle order through amazon. J.D are a bunch of turd

27. stealthd unregistered

Judging by the quality of your comment here, I'm guessing "bang for your buck" really means "all my parents were willing to spend on me".

18. darac

Posts: 2156; Member since: Oct 17, 2011

I'm actually looking forward seeing the iPad 5 more than any other upcoming tablet. Apple puts its best components in the iPad, while Samsung treats the Galaxy tab line as a second class hardware

19. rusticguy

Posts: 2828; Member since: Aug 11, 2012

Cars that don't sell much in India gets most awards in India too ... :)

20. JunitoNH

Posts: 1946; Member since: Feb 15, 2012

Of course they did, they don't have any competition, except oversize notes.

24. JustLoggedIn unregistered

I think iPad totally deserves this award! The OS just works it's smooth, it's fast, rarely lags at all and the apps are great because it's optimized for the tablet itself. The build quality is top notch no doubt about it but of course there's always room for improvement like they could at least add some support for multiple users and i would like the next iPad to be a little lighter as well.

26. TechWorld_Observer

Posts: 15; Member since: Aug 17, 2011

Oh I love my iPad, it deserves all those rewards. Only the best of the best. The only thing is that it keeps messing up when I play games, browse the web, listen to music, read emails, and stuff like that, but other than that it's great. I guess that SAMSUNG logo on the black plastic back is there because they make the chips for my iPad... wait! Ah not again, Craigslist...

28. nerdylish

Posts: 51; Member since: Apr 13, 2013

So you don't own an iPad.

29. 9thWonderful

Posts: 232; Member since: Jan 24, 2013

Even tho Android tablets offer more features, iPad is just a more sturdy product. my iPad works like a champ. the UI is more basic which i prefer. Android UI whether it be Samsung's version, pure Google or otherwise looks fine even tho you have all of the customization available it just loses its luster quickly w/me. don't know what it is about Android. am considering the S4, but am afraid after 2 months that i'll have moved from being interested in it.

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