Apple continues to put its spin on reception issue

This article contains unofficial information.
Apple continues to put its spin on reception issue
Wondering what Apple HQ is telling reps how to handle the reception problems that are haunting the new iPhone 4? First, the reps themselves are being told that the antenna on the new model is better than the one on the 3GS and the wireless performance is the best that Apple has ever shipped. Apple is telling reps that any cellphone gripped in certain spots will lower the reception on that handset. This is a comment that Apple made to the public on launch day. If this happens on a iPhone 4, simply cover the black strip on the lower left corner of the metal band. On the 3GS, cover the bottom right side with your hand to improve signal strength. The use of a case or bumper will help. Apple tells reps that they still need to troubleshoot any problem device. HQ says that warranty services should not be performed and to use the above "positioning" to answer questions. Also, Cupertino is making it clear that no free bumpers are to be given out to iPhone owners. Apple says that the issue is to be escalated if and only if the issue exists when the phone is not being held and the problem cannot be resolved. This is a fairly hard line position for Apple to take. Before the weekend, there was talk of a software fix; now, not a word about an OTA upgrade.

Apple iPhone 4 Specifications

source: BGR

FEATURED VIDEO

38 Comments

1. CHEFJEFF

Posts: 147; Member since: Sep 22, 2009

And the iSheep will obey. It is the will of Landru.

34. narley

Posts: 357; Member since: May 14, 2009

REMEMBER WWDC THERE WERE ISSUES WITH THE HANDSET GETTING SIGNAL AND JOBS COUDLNT FIGURE OUT WHAT WAS GOING ON?!?! AHHHHH HAHA HE MUST HAVE BEEN RUBBING THE IPHONE THE WRONG WAY AND IT DIDNT FEEL LIKE COMMUNICATING. I WANT MY PHONE TO BE JUST LIKE MY GIRLFRIEND... MAD AT ME IF I DONT HOLD HER IN THE CORRECT FASHION. WHEN SHE WANTS ME TO.

2. taaars

Posts: 13; Member since: Jun 27, 2010

There must be something wrong with my MT3G..I don't loose reception when I hold it ..in any spot!...damn that HTC, it gave me a defective unit!..I must go complain and make sure I get one that looses reception when I grab it a certain way! Thank you Apple for bringing this huge hardware issue to my attention!

13. networkdood

Posts: 6330; Member since: Mar 31, 2010

Yeah, my HTC ARIA is having the same problem....so glad that I have insurance and a 1yr warranty....

24. mrbill

Posts: 9; Member since: Apr 12, 2010

Just be glad you don't have a Nexus One. Same problem...Same sorry ass response from GOOGLE. By thee way the MT3G I "Upgraded" to for now has NO reception problems either.

3. arash84v

Posts: 28; Member since: Nov 18, 2009

For a giant like Apple that there stocks are worth the same as Microsoft, and make such a huge mistake is pathetic. I hope they fix this problem,... But they cant move the antenna from the lower left of the phone or can they with a s/w upgrade? I guess the problem basically means i cant hold the 4g to sms,..hold it with my left hand(Im a lefty what can i do abt that?),play games,..or utube or surf the net in that matter.:( so what will i be able to do i cant grip it in a way they want us NOT to do>????

4. deejh

Posts: 34; Member since: Apr 14, 2010

Baaaaaaaaahhhhh, Baaaaaaaaahhhhh, Baaaaaaaaaaaahhhh I am steve jobs, your herder, all of my sheep OBEY ME!!!! and the flock says Baaaaaaaahhhhhh, Baaaaaaaahhhhhhh, Baaaaaaaaaahhhhhh................Long live Android/HTC

10. droidman

Posts: 106; Member since: Mar 17, 2010

Hahahahahahha!!!!!!!!thats the funniest shit I've ever heard good comment.+1

38. matt1q2aw3 unregistered

Apple does such a good job watering and fertilizing its orchard of i-bitches....... I didn't realize Jobs was in the fruit business....

5. Lady L

Posts: 3; Member since: Apr 04, 2009

I must say, anyone that goes out and buys an iPhone 4 at this point, having read all the bad press on it is not so bright. And as someone who has owned all 4 iPhones including this one and over 50 other phones in my lifetime this by far is the worst fucking phone I have ever owned. Don't get me wrong it's, the best looking phone I've ever owned, but what the fuck is looks. I can't have a 5 minute conversation with the call dropping 3 times. Literally. And don't even try making business calls on it. The stories are very true. And who in the Fuck wants to be told they have to hold their phone a certain way to get it to work. This weekend I'll be the Sprint line and getting an EVO 4G after leaving the Apple store getting my money back. And AT&T can kiss my ass on that early termination fee. To hell with Jobs and his iPhones!! Sorry guys. I had to vent.

12. plyfulgentleman

Posts: 43; Member since: Jul 17, 2008

I think you should hold off on going to sprint. Reason I say that is because moto droid X is coming up on 7/15. Has the same size as the Evo same specs...and has more capabilities...look for it here or mobileburn. And hell yes a lady w/ a bad ass attitude and I like it...yeah for real tho check out droid x before u go 2 sprint

22. BrokenImaege

Posts: 173; Member since: Jul 27, 2009

I agree. Give the Droid X a chance on the 15th to show you what it has. VZW is the better network and I am sure that the X will not disappoint you.

32. JPrice

Posts: 34; Member since: Jun 30, 2010

It may be the same size and specs and have more toys, but the Evo is still the first CDMA phone that will allow you to be on the phone and surfing the internet at the same time.

33. JPrice

Posts: 34; Member since: Jun 30, 2010

VZW and Sprint both actually have comperable networks and you get better Customer Service from Sprint and are not forced to over pay for everything.

6. Mateo8326

Posts: 472; Member since: Jul 15, 2009

This is actually why i just order a sony ericsson xperia x10 it may just have 1.6 OS and no multi-task (which i care less about) but it's a droid device i currently had a blackberry bold 9000 which is crapping out on me. Was thinking about Iphone4 but i settle with just buying a unlocked device with out giving ATT another 2years of my soul

7. ILOVEIPHONE25 unregistered

loser!

14. networkdood

Posts: 6330; Member since: Mar 31, 2010

Wow, what a waste of money - you should have purchased the HTC ARIA, works great on AT&T's network - 380 full retail - 2.1 android, soon to be 2.2...

18. omarc26

Posts: 360; Member since: Dec 05, 2009

@i loveiphone25 ur a looser go and shove ur dam iphone up ur ass ok.

8. ILOVEIPHONE25 unregistered

Hail IPHONE AND STEVE JOBS AS MY SAVIOR

9. BrokenImaege

Posts: 173; Member since: Jul 27, 2009

Fail...... Fuck Steve Jobs in the ass with his Iphone 4. Droid X for the win baby!!!!

11. hallfrankg

Posts: 30; Member since: Nov 16, 2009

Oh my all this fucking going on..

15. networkdood

Posts: 6330; Member since: Mar 31, 2010

DROID X is not out yet, so, I am not sure it will win anything .....but it sure looks like a nice phone....wonder if it beats out DROID 2?

16. CHEFJEFF

Posts: 147; Member since: Sep 22, 2009

LOL!!!!!!!!!

17. anthonygolovey

Posts: 44; Member since: Dec 30, 2009

Lmao I have an iPhone 4 and it's awesome, I switched from my droid incredible and it was a nice phone but iPhone 4 is much better and more user friendly, also the Droid X looks like crap really cannot compare it to iPhone 4 kills any phone right now including the Evo, especially the Display on the iPhone 4 blows everything out of the water

19. omarc26

Posts: 360; Member since: Dec 05, 2009

yes i agree iphone 4 is an amazing phone but the service just doesnt cut it.. im da type of man that prefers having reception so i rather have a crappy phone on verizon that i can atleast make calls ..

20. RORYREVOLUTION

Posts: 3131; Member since: Jan 12, 2010

Hahahahaha!

21. daloneshark

Posts: 4; Member since: Jun 29, 2010

I agree with omarc26, why have a nice phone when you won't be able to use it half the time.. I'll stick with my Droid Incredible and VZW.....

23. droidman

Posts: 106; Member since: Mar 17, 2010

Won't kill the display on the galaxy s I'll put money on that

25. *HOVA*

Posts: 564; Member since: Dec 11, 2008

28. anthonygolovey

Posts: 44; Member since: Dec 30, 2009

You must of missed the part where i said i SWITCHED FROM VERIZON, i can make calls just fine and have no dropped calls, everywhere i had service with VERIZON i have service with ATT, i had verizon for years and had every single phone they had and i got dropped calls with verizon. I am not sure why people have the mentality in there head that verizon is perfect, ITS NOT. I am very picky at everything and so far i have no complaints, the one thing i did notice is that there 3g coverage is not allways available like verizons 3g they have more coverage as far as that, but voice calls i have no issues with. As far as phones go, every single phone from verizon that i had i had issues with, latest 2 were motorola droid and htc incredible, u can claim QUALITY ALL YOU WANT but it just WASNT THERE. Lets see motorola droid i went through 5 of them, crappy back cover, terrible keyboard, slow processor, the texting was terrrible you cant text super fast as it wasnt able to catch up to your quick texting. Droid Incredible was probably best phone on verizon that i had, texting was good, awesome display, MUCH BETER THEN EVO4G actually just EVO as 4g not available here at all. It did have its problems as well, SMS ERRORS constantly, TURNING ON AND OFF, camera moved about one eight, it felt flimsy and not really great quaility, and the sillly back COVER. Iphone4 i have no issues with AT ALL, and NO MY RECEPETION DOESNT GO DOWN WHEN YOU HOLD THE BOTTOM LEFT CORNER. anyways hope this HELPS.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.