Apple backs up AT&T on broadband issues

Apple backs up AT&T on broadband issues
Even through the tough times, it’s always nice knowing that someone has your back in the most trying of periods. Some AT&T Apple iPhone customers have reported their frustrations over network issues in major cities like New York. Apple is coming forward to back up their partner who has been hearing a lot of negative press over the performance of their network since the release of the iPhone – it’s very well known that AT&T customers consume more data than any other carrier; which was spurred by the availability of the iPhone. During Apple’s Q1 2010 conference call, Tim Cook came to the defense of AT&T when questioned whether or not the negative press surrounding the exclusive iPhone carrier was hurting Apple’s brand. Additionally the Apple COO says that AT&T has to deal with the higher broadband usage and provide a “great experience” for many of their customers. Finally he goes on to say how Apple was made aware about the problems in certain markets, like New York City – and that AT&T plans on fixing those issues and share their plans with Apple.

via The iPhone Blog


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25 Comments

1. ILOVEtechnology unregistered

ATT is toilet water, Apple is the best phone in the market. How can a fucking company operate daily with shitty signal and shitty customer service. Let me tell you how they can still operate. THE IPHONE. It has brought that company to the top and now watch it fall as the iphone goes to different carriers.

6. Chromemember

Posts: 8; Member since: Dec 08, 2009

You sound like a complete fucking idiot. You do realize AT&T was in business long before the iPhone and will be in business long after the exclusive agreement ends right? Best phone in the market? Best selling phone definitely, but best actual phone? You're a fucking Apple dick sucking lame ass. Go ask Apple how they cut corners on the cost of making an iPhone by using the cheapest antenna the could gettheir hands on.

8. ILOVEtechnology unregistered

Im a complete idiot? IS THIS THE PAST YOU FUCK? NO its 2010 my friend and I could give a fuck what they did in the past because what they are doing now is what counts. There service fucking sucks...thats plain and simple. They dont want to invest in there shitty ass service because they cant afford it. APPLE is raping them and once verizon and t mobile gets the iphone... GOOD bye shitty ass ATT and most of their customers. By the way watch your mouth you fuck

9. spoonb1

Posts: 77; Member since: Jan 02, 2010

well said sir, well said. If anyone wants to "actually do homework" or read... at all.... there are plenty of phone reviews from a year and a half ago where plenty of actual tech people(that actually know what they are doing and not just basing their opinions off their idiot friends busted ass phone) did reviews and time and time again the iphone underscored and was outperformed as a "phone" by damn near every Nokia, Sony Ericsson, even LG and Samsung that was put against it.... the iphone is marketed to the masses because thats were the money is at... its good enough to please 95% of people who carry it(who don't care or give a shit that there might be something better out there) and the other 5% are just whinny journalists in NYC and SanFran where att has to support 90% of all the bandwidth being used by themselves and just so happen to also be two of the more densly populated cities.... watch vzw's network slow ever slower than it is now(1mb speed evdo to att 3mb umts) and crumble as they actually start adding customers that actually use data!!! ha ha (former vzw emp)

11. omarc26

Posts: 360; Member since: Dec 05, 2009

i agree with u att is toilet water there service is a fucking joke . there i said it is. i have it and have used it in LA,MIAMI,PUERTO RICO AND NEW YORK. and i admit it fucking sucks. my friends with t-mobile n verizon ALWAYS have better reception and call quality than i do. yes the iphone is a great phone im not going to lie. but the service is horrible .. .. im thinking of switching to verizon .. even if verizon does not get the iphone i dnt care im still going to switch to verizon .cause i care about reception not about having the latest gadget..and im never going to look back... bye bye at&t ...

16. ILOVEtechnology unregistered

I am going to restate what i meant about the iphone. Its not selling millions of phones every quarter because its behind. THere arent that many apple lovers. Old and young and middle age people use the phone. Its a excellent phone. Do all the comparison with whatever phone but the fact of the matter is that the phone is damn there good for around 100 million users. Some people like it and some dont, it just depends on what you are using it for. I dont want to carry a mp3 player, phone, all type of things. I want one item that does all of this. I have had all types of phones and I was a verizon customer for two years. The windows mobile phone is FUCKING TOILET, I will shit on my own omnia, it sucked. Microsoft has to open there eyes and realize that its about the consumer. They dont listen and now they are going into the toilet.Microsoft is becoming more and more shitty after all of these years. Microsoft 7 is ok, but come on we had to purchase Vista. WTF..sorry but I hate microsoft and no i dont have a mac. just saying.

18. ohwhyfanboywhy

Posts: 37; Member since: Jan 10, 2010

Why do you insist on backing T-Mobile about call quality and reception? Have you even seen their coverage map lately? They might have upgraded their 3G to 7.2 already but it didn't take that long seeing as how there weren't many places to upgrade to begin with. AT&T may not be as large in 3G coverage as VZW but when you put a T-Mo map next to theirs you'll be so busy looking for spots of 3G coverage you'll burn your damn eyes out. They're the only company in the U.S. to not support a spectrum under 1000. So when you go into a building, say a mall or campus building, guaranteed that the person less likely to have reception, or even a 3G signal (if one exists) are the T-Mo customers. AT&T is the only GSM company in the US worth having. Its the only company to want if you love phones and freedom to do whatever you want as you are not restricted with what you can and cannot use. How many people with Verizon or Sprint have had a chance to play with an operating system OTHER than Android or WinMo? How many got to experience S60 in it's prime? How many will get to play with Maemo? How many CDMA customer's have actually enjoyed their phones as much as any GSM user with an unlocked phone prior to 2008? Anyone who actually likes phones or likes to explore with them is with AT&T or T-Mobile. Anyone that had VZW or Sprint just got a silly hat that said "Look at how big my map is, it's a damn shame my phone will never use it properly." Prepare to suck it when the iPhone comes to your next carrier.

20. omarc26

Posts: 360; Member since: Dec 05, 2009

well if at&t SOOOOOOOO great how come the call quality straight out sucks???

2. n0gar2

Posts: 71; Member since: Oct 19, 2009

VZW is arrogant and greedy. ATT is greedy and disrespectful. I admit VZW customer service is much better than ATT. VZW at least tries to help (while they try to sell) and ATT tells you to go fuck yourselves(literally)!

3. baldilocks

Posts: 1428; Member since: Dec 14, 2008

Never had a problem with AT&T anywhere I go. Like I have said before, the only people who complain about AT&T are: 1. Trolls 2. Those who have never even used AT&T service. 3. Those who base the whole network on service found in one or two cities. 4. Middle School Kids.

13. corporateJP

Posts: 2458; Member since: Nov 28, 2009

Does your wife know you're a faggot?

19. cellgeek82

Posts: 518; Member since: Dec 20, 2009

I've tried AT&T and I can honestly complain about them. I've traveled through several states with AT&T and the voice quality and 3G absolutly SUCKED! I even live in a major city and they still sucked. I'm not a troll, I jumped on the AT&T bandwaggon to see if they really are better. I now have proof they do suck, so I went back to Verizon where I get quality and coverage with my hard earned money.

22. DJBASS

Posts: 11; Member since: Jul 15, 2009

The reason i never even think about it because i know where they came from, put a new logo over the orange man and put an Iphone on it!!! I know it has been upgraded but from what i hear not enough it will take a long time before i go back to Cingular......

4. theGodpapa

Posts: 181; Member since: Dec 15, 2009

or maybe consumers who have used their services and then tried Verizon and seen how inferior their call quality and data network truly is. they rank low all the time in both these categorie yet you try and defend them with your weak stabs?

7. haley72

Posts: 7; Member since: Dec 16, 2008

The iphone has the worst antenna reception out of any smart phone out there. Guess which phone they use when they do those studies. THE FUCKING IPHONE!!!! One study used a BB Bold instead and guess what, At&t came out on top. Huh, I wonder what the fucking difference was. You cant judge an entire network based on one phone with shitty reception.

14. corporateJP

Posts: 2458; Member since: Nov 28, 2009

Wow, they actually found ONE phone that works on AT&T?

5. JeffdaBeat unregistered

I am by no means an AT&T fan boi, but lets put things in perspective. There is nothing wrong with AT&T's network as a whole. It's the concentration of iPhones in cities such as NYC, San Fran, and LA that are the problem. Too many people using one or two towers within any given radius. Ever try and make a call during fireworks or at a sporting event? Most of the time you can't because so many people are using one tower that's close by. Verizon has a bigger 3G network, but that doesn't mean anything if folks are concentrated into one densely populated space. If you could magically make all iPhone users on AT&T work on Verizon, they'd have the same problem. That being said, AT&T, I'm sure would improve the network, but there are legal hurddles to overcome with that. You can't just build towers. It takes months or years to get local and federal approval for that. When it was the iPhone 2G, they didn't have a problem. 3G came out in 2008 and AT&T really didn't start having huge problems until last 2009. So even if they started trying to get the okay to build new towers in January of 2009, we wouldn't see the effects until later. That being said, AT&T should have been working to build a stronger network from the start. They need to remember they are a service provider, they aren't a cell phone manufacturer. It bothers me they focus so much of their time saying "we have the best smartphones and messaging phones" when that's not how they make their money...

10. SamTime

Posts: 253; Member since: Nov 07, 2009

Very well put JeffdaBeat.

17. YouLostTheGame

Posts: 441; Member since: Dec 11, 2008

I do agree with most of what you said, but c'mon, you CAN'T make assumptions about what would happen to a network when it gets a phone! When the iPhone IS released on VZW, and we start seeing VZW network "clog" like ATT, THEN you can start talking. But until then, you're just blowing smoke saying things like that.

21. JeffdaBeat unregistered

You're right...but then again, most people on here make assumptions about AT&T's network without really knowing the truth or science behind it. But assumptions aren't bad if you have some facts behind it. The question is does Verizon have a higher capacity on those denser areas. I think they do now because of what AT&T went through. But had Verizon taken on the iPhone from the start, we'd be trashing them right now, not AT&T. No company...none of the top 4 could have prepared themselves for the iPhone. Hell, when the iPhone came out, I thought it would be a huge flop. We were all proven wrong and even AT&T didn't expect it to take off like it did. But over all, you're right...I don't know any of this for sure. But given what has happened and the fact that I don't act as if Verizon or AT&T are my best friends and because of that I should run to their defense...I can make a pretty damn good guess.

25. YouLostTheGame

Posts: 441; Member since: Dec 11, 2008

I understand where you're coming from, but by the same token, you have to take into effect of a company willing to invest back into itself...something that VZW has done continuously before the iPhone was even launched; Hell, even before the iPhone was being speculated about. IMO that's one of VZWs strongest standing points. And I THINK given that, and the fact of CDMA tower capacity being superior to GSM tower capacity, would have led to much less of a disappointment in terms of networking "clogging". But again, we'll never really know. What I AM curious to see, is when/if the iPhone, and now this iPad get released on other networks, if problems also arise with the other networks that would carry the data hungry phone.

12. corporateJP

Posts: 2458; Member since: Nov 28, 2009

AT&T is trash. iPhone is over-rated. Fools who beast over both are status-quo. AT&T needs to build their customer service before they even worry about their sh*t network. I'd use a tin can on a string before I'd ever go back to AT&T and their deceptive practices.

23. Illyich

Posts: 167; Member since: Oct 13, 2009

A tin can on a string is not a very good cellular telephone :(

24. cansler

Posts: 136; Member since: Oct 07, 2009

We (at&t) invented the tin can on a string. We had no idea how it would take off like it did and let me tell you, when we started seeing congestion on our string networks, we didn't know what to do. Then we came out with better knots to keep the strings in the cans and that held off the complaints for a little while. Our next improvement was to use color coded strings, blue for long distance and white for local. Then we lost our exclusivity to the tin can on the string and our competitors trashed us in the media for having a poor string network all the while learning from our mistakes and benefiting from the corrections and advancements we made.

15. jrcrow79

Posts: 477; Member since: May 02, 2008

NEVER had an an issue with my iphone 3gs or my wifes lg neon cellphone..and we live in los angeles, ca..I travel as a pc tech and all are happy

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