Consumer group in China wants Apple to compensate victims of Apple ID thefts who had money stolen

Consumer group in China wants Apple to compensate victims of Apple ID thefts who had money stolen
The China Consumer Association is calling on Apple to pay back victims in China who lost money because their Apple IDs were stolen. Earlier this month, Apple said that through an internal investigation, it discovered that a small number of its customers' accounts were hacked into with the use of phishing scams. These customers did not have two factor authentication enabled.

Apple says that this issue is related to the rise in China of fraudulent iPhone warranty replacements. This scheme, which has cost Apple billions of dollars, entails taking the components out of a stolen iPhone, replacing the parts with placeholders, and requesting a new replacement model under the warranty. The excised parts are sold on the black market as are the replacement iPhone units.


In response to a statement from the Consumer Association's website, Apple says that it is attempting to contact all affected customers and strongly recommends that they enable two-factor authentication, which would prevent unauthorized access to their accounts. The company added that it is talking to customers to get their feedback, and is speaking with the "relevant consumer agencies."

source: Reuters

FEATURED VIDEO

21 Comments

1. strategic_developer

Posts: 1627; Member since: Jul 17, 2018

Let's see how you get out of this one!

2. lyndon420

Posts: 6876; Member since: Jul 11, 2012

Cost apple billions of dollars?? Surely...our beloved apple...your head has swollen past its limits...and you need to be grounded again!! lol. So vain...and full of yourself...time to fall out of that cloud sweetheart!! lol Oh yeah...and your security sucks...just like all the rest. What exactly are you trying to sell me again???

10. Dr.Phil

Posts: 2487; Member since: Feb 14, 2011

This has nothing to do with Apple’s security. It was due to a phishing attack, in the same way that someone sends you an email and says “Please sign in now to your credit card account so we can fix ________ issue” and then you give them your login credentials. Now, while credit card companies offer things like fraud protection in case something like that happens, companies like Apple or Google do not. Perhaps it is time for them to offer some kind of guarantee considering more people are using Apple, Google, and Samsung to pay for stuff or that have payment information located on their servers. But I doubt they will.

11. Vokilam

Posts: 1368; Member since: Mar 15, 2018

dude, read! these people got defrauded because of their own incompetence. to ignore a message to set up a 2step verification (forgot whats it called) multiple times as ios prompts you to do is their own fault. I got hit on my email once. it said i paid $150 for a year of spotify primium. the link on the email (that gives you the option to see subscription details) takes you to exact replica of the apple ID account, but its fake, where you're prompted to sign with your apple ID user and password. Very few will double check the address above and just type in their info. not google, not apple, not samsung can stop someone from emailing you a fake subscription and linking to a fake replica of apple ID sign in page. a couple hours after i reported the website to apple, my browser showed it as unsecure with a big red page with options to continue or leave. thats the best apple or google can do, is control their own browser - not the whole damn internet. think...

15. Dr.Phil

Posts: 2487; Member since: Feb 14, 2011

My point was not to suggest that Apple, Google, or Samsung could prevent someone from sending you said emails. My point was that, unlike a credit card company, those companies cannot as of right now offer those type of fraud protections. That's why I was explaining to the comment above why this had nothing to do with Apple security, but also why Apple could not be on the hook or liable for these consumers losing money in China - they don't offer said fraud protection. I was merely suggesting that it could be time for them to do so, but as of right now they don't hence why they shouldn't be held accountable in this situation.

16. Dr.Phil

Posts: 2487; Member since: Feb 14, 2011

Update: I did look into it and Google Pay does indeed offer fraud and phishing protection, but Apple does not! That’s a big oversight on Apple’s part. Google would’ve covered this if it had happened on their server.

19. Vokilam

Posts: 1368; Member since: Mar 15, 2018

My reply was to the poster above you. Dr. Phil. The comment section doesn’t show that for some reason.

20. Dr.Phil

Posts: 2487; Member since: Feb 14, 2011

Just realized it when I logged on to desktop version of the site. The mobile comment system sucks.

4. Peaceboy

Posts: 640; Member since: Oct 11, 2018

Ignorant! It’s chinese people fault not apple for getting into phishing scam apps. Apple provided 2FA but still they are ignorant to take care of their IDs. People should be responsible as to what are they downloading.

6. worldpeace

Posts: 3135; Member since: Apr 15, 2016

Of couse iSheep won't blame apple for forcing users to use a single unreliable biometric authentication for everything. FPscanner work better in most case. (and of course iSheep would argue that users can get iPhone 8 instead, SMH)

7. rouyal

Posts: 1583; Member since: Jan 05, 2018

I must’ve missed where it said that Chinese people got phished through biometrics? You wouldn’t have read the title and jumped straight to the comments, would you?

9. Peaceboy

Posts: 640; Member since: Oct 11, 2018

Another ignorant! You really love putting FS at the back of the phone which is most stupid and other less secure authentication. The chinese downloaded a phishing apps. That’s where they got phished. Anyway, there’s not even one story of stealing android info cause it is given that they knew already about it.

14. Nine1Sickness

Posts: 896; Member since: Jan 30, 2011

Are you stupid or are you just replying without reading the article? The article is talking about people losing money due to phishing scams; not due to the flaws of their “biometric authentication” SMH

22. Vokilam

Posts: 1368; Member since: Mar 15, 2018

For most conversations here, they should just have a chat room. Thumbs up if you agree

13. Paranoid_Android unregistered

They will offer the customers free cases

3. strategic_developer

Posts: 1627; Member since: Jul 17, 2018

As Androod fans and Windows fans, we told the full that because iIS is popular and increased market, it would get attacked more. Even Windows now gets hacked less than IoS does. And this has been true since Windows 7. iOS is not the most secure OS and never has been. Where are all the fans talking about how insecure Android is. Apple was so busy trying to stop jailbreaking, they didn't work on stopping other hacks. Like Mac OS, iOS was more secure because of obscurity. IOS isn't obscure anymore and we will find out just how crappy it is. I personally am so pissed at Apple because, Windows and Android still can support older applications, while Apple can't supports apps that will work on iOS 10, but won't work on 11 and 12. Then the dogs went and updated all their older models to iOS 11 so you can't use any older apps you bought. Apple has forced me to keep musing my original iPad mini until it dies.

8. rouyal

Posts: 1583; Member since: Jan 05, 2018

Is your comment supposed to be relevant to Chinese people getting their accounts phished? Because it has nothing to do with your ramblings of OS security. Read the article next time, before seething after seeing “Apple” in the headline. And yes, iOS is still more secure than android, no matter how long you rant.

5. cncrim

Posts: 1590; Member since: Aug 15, 2011

No one responsible for other people ignorant.

17. D34ever

Posts: 236; Member since: Jul 14, 2018

This is coming from a country that specializes in corporate theft !!

18. jacky899

Posts: 431; Member since: May 16, 2017

Apple is lucky this didnt happen in lawsuit happy USA otherwise it would be easily $billions lost

21. rouyal

Posts: 1583; Member since: Jan 05, 2018

No, it would be frivolous.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.