Almost no one leaving AT&T for iPhone on other U.S. carriers

Almost no one leaving AT&T for iPhone on other U.S. carriers
It seems like only yesterday that the biggest complaint about the iPhone was its exclusivity to AT&T. Reams of virtual paper were written about how poor AT&T’s network was, how their customer service was atrocious, and how people would leave in droves when the iPhone finally came to another carrier.

It’s now been the better part of a year since the iPhone 4 came to Verizon, and several weeks since the iPhone 4S was launched simultaneously on Verizon, Sprint, and AT&T. And the toll to AT&T’s subscribership has been…

Nothing.

According to Glen Lurie, president of emerging devices for AT&T, the rate of churn, or customers cancelling their subscriptions, has not changed at all since AT&T lost its exclusivity. Combined with record sales of the iPhone 4S, it appears that Lurie is justified in saying that AT&T customers have remained loyal, despite the availability of the iPhone on competing carriers.

So what happened? Do you have an AT&T iPhone? Are you more satisfied with the carrier now than you were a year or two ago? Or are you tied to the service for another reason? Let us know in the comments section.


source: WSJ via All Things D

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73 Comments

1. gallitoking

Posts: 4721; Member since: May 17, 2011

it goes to show you.. people say one thing.. but actually do another...

43. JeffdaBeat unregistered

I wouldn't quite say that. AT&T is a lot smarter than you think. They made almost all iPhone users eligible for the iPhone 4 back in 2010 right after they raised the ETF from $175 to $325. A lot of folks also used early upgrades and switched to AT&T because they didn't believe the Verizon iPhone rumors. And who can blame them since Verizon iPhone rumors have been posted in 2008, 2009, and 2010 only to be true in 2011. So right now, AT&T has a lot of people trapped in contract with a high ETF. Still, I don't see a mass exodus coming. Sprint had terrible customer service before they started losing customers. It just took those customers to get to the end of their contract before Sprint saw the loss.

2. remixfa

Posts: 14605; Member since: Dec 19, 2008

yea, but its not like everyone's contracts just ran out because the i4s launched. probably have to give it a year or so to see the full effects.

5. 530gemini

Posts: 2198; Member since: Sep 09, 2010

And what would be your excuse next year if it continues to stay strong? Marketing? Lol

17. cfprelude

Posts: 140; Member since: Oct 27, 2011

yes.... :)

31. remixfa

Posts: 14605; Member since: Dec 19, 2008

an excuse for what you troll? an iphone user jumping from ATT to sprint or VZW to get another iphone affects me how?!? do you guys even think before you post, or do u just try to start crap with every post?

33. iamcc

Posts: 1319; Member since: Oct 07, 2011

I don't think they read the posts. They see your name and just start arguing. It's pretty funny... actually. Half the time they are trolling you before you even post anything on the article.

37. remixfa

Posts: 14605; Member since: Dec 19, 2008

ive noticed that quite a bit. they just put blinders on and attack.. they dont even actually read anything. lol

42. iamcc

Posts: 1319; Member since: Oct 07, 2011

Well it's hard. If they actually read your posts they might learn something, and that would be f**king horrible.

38. Dmann

Posts: 165; Member since: Oct 17, 2011

And the fact that he got 3 upvotes shows that he isn't the only one that doesn't have any reading comprehension.

48. remixfa

Posts: 14605; Member since: Dec 19, 2008

lol, him gemini, miz, and gallito constantly thumb eachother up.. the more they troll and the dumber it sounds, the more they thumb each other up. you notice they rarely get more than 4 thumbs up. :)

34. hepresearch unregistered

Awww, how cute! Apparently it is now necessary to find "excuses" if you want to attempt to discredit the insane awesomeness that is the iPhone... and eventually 530gemini will remove all of our excuses until we must all bow down and confess that the iPhone reigns as supreme and unmolested champion... nyuk nyuk nyuk! >8-P

46. Forsaken77

Posts: 553; Member since: Jun 09, 2011

I think he was referring more to AT&T than to the iPhone.

53. hepresearch unregistered

Yeah, that\'s possible; in fact, in hindsight, I think you\'re right. But, afterall, gemini sure likes to lay it on us all, and call us trolls for not acknowledging the almighty iPhone supreme... AT&T I really have no serious gripes with, as long as I never have to deal with their customer care or travel outside the urban centers out west a whole lot...

58. ardent1

Posts: 2000; Member since: Apr 16, 2011

The main theme of the article was the strength of ATT's franchise since it lost exclusivity to the iPhone when Verizon joined the club. The article stressed that Verizon has been selling the iPhone for a "year" (this point is lost on our resident village idiot) and somehow ATT isn't seeing the churns as expected by the doomsayers. Then the article continues with the fact that even with Sprint joining the party, ATT is still doing okay despite having to share the iPhone with two rivals (again, this point is lost on the RVI). ATT is clearly addressing its network issues. Perhaps it's the rollover minutes, perhaps its the only carrier offerring the 3GS, which is the second best selling phone in Q3:11.

66. remixfa

Posts: 14605; Member since: Dec 19, 2008

u know, i dont think taco likes when you call him that.

16. cfprelude

Posts: 140; Member since: Oct 27, 2011

and i think some AT&T customers were hoping that droves of customers would jump to other carriers and bog their networks down while freeing up the overloaded AT&T network... oh, and clearly AT&T has been working like crazy to better their networks in the past year since that study. They are no where near as bad as they were 2-3 years ago when the majority of people were griping the loudest.

3. Tre-Nitty

Posts: 470; Member since: Nov 16, 2010

Its called at&t service isn't as bad as people claim, in fact its pretty good. Nobody also wants to pay huge cancellation fee to go to another carrier for the exact same phone but with less actual usability.

41. bigdawg23

Posts: 467; Member since: May 25, 2011

My AT&T service is outstanding. It beats Verizon and all other carriers. I have T-Mo and VZW both with Drop call issues in the same locations. However, AT&T is great. As for not leaving, if people see data rate on AT&T vs Sprint/VZW its enough to say no way. however that is just me. My HSPA+ is faster than Sprint's WiMax and many of my friends VZW LTE download. I am interested to see what LTE on AT&T brings.

45. aar0983

Posts: 51; Member since: Sep 26, 2011

HSPA+ on your iphone faster??? you must be kidding. I really doubt that HSPA+ can compete with 4g LTE, maybe Wimax but not LTE

54. hepresearch unregistered

HSPA+, WiMAX, and LTE competitive? I think that in the current situation, the answer is \"yes\"... now, in anopther year or two, LTE-Advanced will leave HSPA+ and WiMAX, and even the first-release LTE, in the dust.

59. ardent1

Posts: 2000; Member since: Apr 16, 2011

Apple is advertising HSDPA speeds of 14.4 Mbps. That is a lot faster than WiMax and is on par with what I am getting on my mobile broadband with Verizon current 4G.

73. hepresearch unregistered

For HSDPA, the 14.4 Mbps advertised is a theoretical maximum speed... real-world measurements are not guaranteed to ever come close to that.

68. remixfa

Posts: 14605; Member since: Dec 19, 2008

it all has to do with where you actually live. even the worst carrier gets great coverage somewhere. I dont like ATT, but they have better coverage than Metro.. and metro works well in some areas.. so.. wait.. what was my point?? lol. :) :)

4. ayephoner

Posts: 858; Member since: Jun 09, 2009

some are also grandfathered in to att unlimited data and/or cheap plans and dont want to give them up.

32. remixfa

Posts: 14605; Member since: Dec 19, 2008

some people just never wanna give it up http://youtu.be/dQw4w9WgXcQ

35. iKingTrust

Posts: 716; Member since: Jul 27, 2011

like you

36. remixfa

Posts: 14605; Member since: Dec 19, 2008

click the link before u reply, dodo.

40. Dmann

Posts: 165; Member since: Oct 17, 2011

Man, they really hate you, remix!

49. remixfa

Posts: 14605; Member since: Dec 19, 2008

do you know how you are doing something completely right (or wrong)? the more they hate you the more right (or wrong) you probably are. Considering how often people say they learn from the junk that i type, I'd say Im doing something right. I just think its funny that they are so blind that even when i agree with them, they still just come out and attack like rabid chihuahuas

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