AT&T customers think they are ripped off as carrier triples administrative fee

AT&T customers think they are ripped off as carrier triples administrative fee
AT&T customers have started to notice a slightly bigger administrative fee appearing on their bills. Until recently, the carrier required customers to pay a $0.76 fee per postpaid line, but the amount suddenly changed in June, as customers now claim they are now required to pay $1.99 per month.

Simple math says that each AT&T customer would have to pay around $18 over the course of two years of service, but now with the new administrative fee, the amount skyrockets to $50. Not to mention that this administrative fee is paid per line, so for customers who own two, three or more lines the price increase is incredibly high.


Apparently, this isn't the first time that AT&T increases this administrative fee, but the increase was never that high. Back in March, the fee was raised by $0.54, and now, for some reason, AT&T has decided that customers should pay $1.99 each month (per line).

Following the sudden fee increase, AT&T could boost its revenue by $800 million, according to analysts. Well, that seems to be a very good reason to increase the administrative fee. AT&T has yet to respond to the customer rage, although it's unlikely they will backtrack on their decision.

source: AndroidPolice, Walt Piecyk (Twitter)

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17 Comments

1. torr310

Posts: 1645; Member since: Oct 27, 2011

Expect losing customers!

2. Blazers

Posts: 733; Member since: Dec 05, 2011

Someone has to help pay for their new TW toy.

3. theot14430 unregistered

Switch to T-Mobile, done.

5. sissy246

Posts: 7070; Member since: Mar 04, 2015

LOL, no thanks I would not even get service at my house.

6. andrewc31394

Posts: 290; Member since: Jun 23, 2012

speak for yourself, my speeds at home double that of my brother who has AT&T

7. sissy246

Posts: 7070; Member since: Mar 04, 2015

I am speaking for my self dummy. Where did I say no one would have service.

10. sgtdisturbed47

Posts: 966; Member since: Feb 02, 2012

I get 2 bars at best in my area with T-Mobile, and on those 2 bars I get less than one mbps. They call that "LTE" here. Meanwhile, Verizon gets me 80+ mbps and 4-5 bars. T-Mobile doesn't have the kind of coverage that I would brag about.

11. Alcyone

Posts: 309; Member since: May 10, 2018

Coverage issues can be dealt with by T Mobile. And if you're lucky like I was, they waive the deposit. It only really works at a residence, but a cellspot may help. It may not be the most attractive solution, but it helped me. Just an idea for you.

13. ZombieHunter

Posts: 265; Member since: Oct 13, 2013

T-mobile speeds are great. But coverage is horrible... So, most of us would rather give up a little speed than not have coverage.

15. Acdc1a

Posts: 473; Member since: Jan 21, 2016

Very out of date information.

14. ibap

Posts: 867; Member since: Sep 09, 2009

Just as all politics is local, so is coverage. What works for you is what matters. OTOH, if you've got wifi at home, Google voice will work.

4. andrewc31394

Posts: 290; Member since: Jun 23, 2012

why do i have the feeling this is in part due to the net neutrality appeal? hmmmmmm

9. 14545

Posts: 1835; Member since: Nov 22, 2011

Wtf does this have to do with net neutrality? God, you people will find anything to blame on the bogeyman.

17. andrewc31394

Posts: 290; Member since: Jun 23, 2012

if you new anything about net neutrality you would know that it was in part meant to prevent telecommunications companies (such as AT&T which im guessing you probably didn't know either :0 ) from hiking up prices including small fees at the bottom of your bill.

8. Deuceface

Posts: 1; Member since: Jun 27, 2018

Thats a deal. Sprints admin fee is $2.50 per line :-P

12. ezfidel

Posts: 61; Member since: Dec 25, 2012

50 bucks flat on MetroPCS :) better reception than what people think.

16. tokuzumi

Posts: 1865; Member since: Aug 27, 2009

CS fee per line isn't the right way to go about this. It should be per account. People should take this as their queue to give AT&T the middle finger, and go to another carrier. Even if you went with an AT&T MVNO such as Straight Talk, that would send them a message. But sadly, no one will do anything, and they will just pay the fee.

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