AT&T says service to improve in San Francisco and Manhattan; heaviest net users to pay more?

AT&T says service to improve in San Francisco and Manhattan; heaviest net users to pay more?
Speaking in front of investors today, AT&T Wireless' top exec, President and CEO Ralph de la Vega, said that his company is working on bringing cellular service in San Francisco and Manhattan up to snuff. He particulally mentioned New York City as an area where AT&T is "performing at levels below (its) standards" and at the same time, expressed confidence that the problems would be resolved. He also pointed out that in third party testing by Global Wireless Solutions of over 415 markets, his firm came out on top for network speed. Dropped calls? AT&T was within two-tenths of 1 percent of the score for the highest rated provider in that category at 1.32 percent nationally.

For the rest of this story, we suggest that you hold on to your wallet or purse with both hands. You see, it seems that AT&T has noticed that 40% of its broadband is used by just 3% of the smartphone users on its network (you know who you are) and the fairest response would be to increase the price of browsing to the heaviest (unlimited) users "in a way that's consistent with net-neutrality and FCC regulations." Still clutching your wallet?

source: ATT via EngadgetMobile


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41 Comments

36. artz1986

Posts: 453; Member since: Mar 11, 2009

I guess kids will find anything to bitch about, c'mon guys, you are acting like you're the ones who'll be getting charged extra, I mean there's no definitive information in the article and yet you guys are crying like someone's putting a gun to your head and saying you have to pay $5000 extra and you can't leave to another phone company. Geez, I thought you kids were smart. If you don't agree then leave; surely if you're already on contract, you won't be seeing any increase unless there's a clause you didn't read before signing that dotted line [always read before you sign]. Also, pls keep in mind that this 'plan increase' would be only put in place to relieve congestion..that's it, so those of you thinking this is at&t's way of improving their network coverage, then you need to go back to school and improve your reading comprehension.

34. DontHateOnS60

Posts: 872; Member since: Apr 20, 2009

Another dumb move by AT&T. This is just another excuse for them to not make their network any better but just charge people so they think they're getting something better. Anybody who believes that paying more is actually going to get them better service with higher speeds is out of their minds.

37. artz1986

Posts: 453; Member since: Mar 11, 2009

kid, ppl wouldn't be getting charged more to get better service, they'd be getting charged more because they use more network.

24. WnnaFghtAboutIt

Posts: 149; Member since: Aug 31, 2009

its not that they are heavier users....vzw has just as many....its just the 3g network buildout... if at&t had kept investing in its network instead of getting killed on the iphone...they'd be in a better place... look at it like this...verizon says no to iphone...remains more profitable than at&t who gets it...and then gets bigger than at&t...so if/when they get the iphone...they have a double win....the network buildout thats remained profitable and they dont have to pay what at&t did to get the stupid phone... at&t ends up losing at least 60% of their iphone subs...because if you can get the same phone on a better network...why wouldnt you switch? ...that ends the war... at&t knows if verizon gets an iphone and they dont spend out the 25 billion on their network they need to....they are in trouble....except they cant afford to lose the exclusivity and all those subs and improve their network... basically in 2 years if verizon picks up the iphone...you'll see vzw with over 20million more postpay subs than at&t....cuz remember folks...when at&t lists their subs they include all their pre-pays doing business on their network...take away tracphone subs and at&t's numbers dont look so good... you can hate or love whatever network or phone....but this is the reality...

29. YouLostTheGame

Posts: 441; Member since: Dec 11, 2008

Actually, no I don't WnnaFghtAboutIt! I think your comment was GREAT! It's nice to see people thinking for a change! I mean really, let's face it; one way or another, next year, or a few down the road, VZW is going to get an Apple phone. That's just the way it is. And when that DOES happen, you're absolutely right, ATT is going to be fucked! Hell, it's like they already are, and can't/won't/don't do anything about it. Really though, at this stage in the game, there's not a lot they actually CAN do about it. They don't have the money or resources to do what needs to be done. Instead they take all that hard earned cash and get into an advertising/sue war with VZW over their horrible network/coverage!

14. hawk62

Posts: 320; Member since: Nov 21, 2009

Thats a lot of data i feel i use my iphone a lot and i just checked im at 411mb on day 19 out of a 30 day month But i also only have used 15 mins So if they want to charge more for data they should charge less for ppl that dont talk on their phones VZ is not much better in their unlimited terms their unlimited texts is 5000 to non vz ppl

15. oz505

Posts: 5; Member since: Dec 09, 2009

get you information straight. The text pkg you are talking about is M2M unlim 5000 or unlimited verizon to verizon mobile with 5000 to other carriers the unlimited plan is a select plan. both are clearly stated in pkgs

17. Corporatetool

Posts: 15; Member since: Dec 07, 2009

Learn to research nub :)

18. hawk62

Posts: 320; Member since: Nov 21, 2009

I know how it works. I have the select plan. Which I had to figure out was the best deal years ago because VZ (like all companys does help you). But why do they offer a 5000/unlimited plan for $20 when for $20 more (SELECT PLAN) you TRUELY get unlimited???? The packags are ONLY clearly stated if you get a salesperson that STATES IT CORRECTLY. I have been in the store and heard them tell an old lady that "you can NOT turn off texting, so if someones texts your grandchild you will be charged so you better get a text plan" however, if you read the fine print you can turn it off. VZ also needs to word their data plans better. It sounds like if you go to the connect plan, you would get data included. BUT you only get the "Fake" email/internet data included. If you have a BB, Droid, Winmo you still need to get the $30 data plan.

25. WnnaFghtAboutIt

Posts: 149; Member since: Aug 31, 2009

if you read the plans....they tell you that connect is for mobile web based phones...

26. hawk62

Posts: 320; Member since: Nov 21, 2009

and define mobile web? I bet most ppl would think and web on your MOBILE phone would be mobile web! But mobile web is really the useless, fake, half a$$ interent. and that is what vz should call it.

27. vzw fanman

Posts: 1977; Member since: Dec 11, 2008

i was able to use the mobile web just fine on my old voyager with no problems.

28. YouLostTheGame

Posts: 441; Member since: Dec 11, 2008

I hated mbile web...what a joke that was. Got rid of it within a month!

35. dandirk unregistered

Right on Hawk... I was fooled by the connect plan too... especially since it is the same price as sprints data/text family plan which DOES work for smartphones.

41. brikz4real

Posts: 173; Member since: Dec 24, 2008

I was really gonna keep silent on this subject but I can't. Hawk62, you mention how the data plans and texting plans are confusing. Yes they are .... for a six year old. And even THEY would probably understand it better than YOU. First, the $20 text plan is unlimited messaging to VZW customers only and 5000 messages to other carriers. So why would anyone get this instead of the Select plan? Because that would only apply to single line, in which a Select plan would make sense. The problem is when you have a FS plan. Some people get FS plans with their kids on it and only want texting ability for ONE phone on the plan. They'd rather pay $20 bucks for that text plan rather than spring the extra $10 for a FS Select plan. Make sense? No.... but that's people for you and the option is there. Second, the Connect plan is put in place to give you unlimited use of data features NOT related to texting ( yes, the dreaded Mobile Web ). The reason this isn't available for BB, WinMo, Droid, and soon-to-be WebOS, is because they operate on an entirely different data system. Mobile Web is BREW based whereas smartphones don't adhere to the standard VZW interface, but their own. That's why smartphones can't use Connect and Premium plans. And by the way, not all dumbphones use the clunky BREW interface. To name a few: Versa, enV Touch, enV 3, Nokia Intrigue.... all these use HTML based browsers. Hell, the Versa and enV Touch even have native support for Flash....a claim that even BB and WinMo can't make. Seriously, nothing's confusing about the plans that an eigth grader can't decipher for you. All you have to do is read. They don't print those policies and waste ink and paper for nothing. And before you say, "Who reads all that stuff anyways?", I will answer you with, " Someone with a brain and common sense". I understand that sometimes a sales rep might not disclose everything, but I've learned, in my lifetime, that most of the public has "selective" hearing when it comes to shopping. They honestly hear what they wanna hear, so sometimes it's better to just draw big pretty pictures.

12. som

Posts: 768; Member since: Nov 10, 2009

ATT mean Anti-Telephone Tethering

40. Illyich

Posts: 167; Member since: Oct 13, 2009

On one phone. The others you can tether on. Derp.

9. vzwman

Posts: 385; Member since: Oct 26, 2009

iDon't need an app to make fart noises. There's an ass for that

11. vzw fanman

Posts: 1977; Member since: Dec 11, 2008

You bro deserve a +1.

13. meluvbb_09 unregistered

yea more like a +10 that was funny...listen i work for att and they suck really do not in all places but more and if they do decide to go thru with this they will fail very quickly...more than millions of att customers use data and abundtly and then to be told they have a cap they will be frustrated and there will be alot of cancels...i have a pre and im a very heavy user of data but ur right ive never used more that 4gbs but hey who knows that may change...

16. vzwtechbill

Posts: 175; Member since: Mar 16, 2009

What's funnier is that you work for AT&T and use a Sprint phone ;)

21. Trobes05

Posts: 106; Member since: Aug 01, 2009

Haha, great post.

23. vzwman

Posts: 385; Member since: Oct 26, 2009

lol

33. E.N.

Posts: 2610; Member since: Jan 25, 2009

Really? That's funny? Because a lot if people do that.

38. meluvbb_09 unregistered

ur right alot of reps here do have other providers but thats cause we live in a bad area for at&t but if it got better i can honestly alot ofthem would switch...ME never cause i dont really think we are the best company and im tired of customers telling us our service is horrid i wanna tell them THEN LEAVE but there goes my job so i cant...but oh well in reality only about 10% of calls i get are relted to service so i cant say we are the worst niether but hey go with what works or with what phone u want...peace out

4. Corporatetool

Posts: 15; Member since: Dec 07, 2009

I love how people have been whining about the VZW 350 ETF and saying "go AT&T, get Iphone, they don't throw random charges on your bill or overcharge you, best company ever, duurrrrr," and then AT&T turns around and seriously considers charging heavy users a bigger data fee. Oh sweet irony, makes me laugh every time. VZW doesn't charge a bigger fee for data on the Droid btw, and it's a better phone. Food for thought haha.

5. JackFace

Posts: 190; Member since: Nov 03, 2009

Just a little more food for thought: Droid has been out a month? iPhone out how long? I guess we'll see if AT&T does choose to charge, but we'll also see down the road what Verizon chooses to do. Remember, Verizon was first to intro 5 Gig Cap on Wireless Data Cards... others followed their lead. It will be interesting to see what happens though. Also, some more food for thought as well: Only 3% of smartphone(iphone) users use the 40% of the Broadband. With this stated in the article, remember that some people jail-break the iphone to use for teathering. They are using a crap-load bandwidth... I think that is all I will say and not allude to anything else. I am sure you can figure out the rest.

8. deschats

Posts: 193; Member since: Jun 09, 2009

+1 my good sir.

22. Mateo8326

Posts: 472; Member since: Jul 15, 2009

They are tiring to sue verizon anyway for there bogus excuse for raising the ETF

31. tuminatr

Posts: 1193; Member since: Feb 23, 2009

maybe you will see at&t be wise on this one and set a limit of 5gb or something, people using the on phone apps and web should not be able to exceed that

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