AT&T says service to improve in San Francisco and Manhattan; heaviest net users to pay more?

AT&T says service to improve in San Francisco and Manhattan; heaviest net users to pay more?
Speaking in front of investors today, AT&T Wireless' top exec, President and CEO Ralph de la Vega, said that his company is working on bringing cellular service in San Francisco and Manhattan up to snuff. He particulally mentioned New York City as an area where AT&T is "performing at levels below (its) standards" and at the same time, expressed confidence that the problems would be resolved. He also pointed out that in third party testing by Global Wireless Solutions of over 415 markets, his firm came out on top for network speed. Dropped calls? AT&T was within two-tenths of 1 percent of the score for the highest rated provider in that category at 1.32 percent nationally.

For the rest of this story, we suggest that you hold on to your wallet or purse with both hands. You see, it seems that AT&T has noticed that 40% of its broadband is used by just 3% of the smartphone users on its network (you know who you are) and the fairest response would be to increase the price of browsing to the heaviest (unlimited) users "in a way that's consistent with net-neutrality and FCC regulations." Still clutching your wallet?

source: ATT via EngadgetMobile

AT&T says service to improve in San Francisco and Manhattan; heaviest net users to pay more?

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41 Comments

1. Kiltlifter

Posts: 742; Member since: Dec 11, 2008

I don't see a problem with that. I use about 2-3 gigs of data on my phone per month on VZW, and I do a rediculous amount of data. I have heard claims of iPhone users consuming 20-30 gigs/month! HOW?!?! Unless you are talking and browsing constantly I don't see how that is possible, and besides, battery life on the iPhone sucks from what I have heard/read. If you use that much data you should be charged more. Do it AT&T, and start building your 3G network larger to compete with VZW or start testing LTE so we as consumers win.

3. cj100570

Posts: 204; Member since: May 12, 2009

You sir are an idiot for saying that AT&T should charge heavy iPhone data users more! They sell an unlimited plan. If it is in fact limited they need to say so and cut off data when you hit the limit or charge you a predetermined amount for the overage. As for the claim that iPhone users can rack up 20-30 gigs in a month. That's a total lie and I challenge anyone that makes that claim to produce evidence. I owned an iPhone 3G and unless a person never uses their phone as a phone and only streams music and YouTube videos all day it's not possible. I'm currently a Verizon cutomer that has a $29 unlimited data plan and I stream music like crazy and I've never broken the 5 gig mark in a month.

6. deschats

Posts: 193; Member since: Jun 09, 2009

agreed with cj. at&t would fall into an abyss if it didnt have an "unlimited" data plan.

10. dandirk unregistered

I agree with the "unlimited" comments but sad to say, data providers, netflix, web hosts and almost any subscription based services tout limited "unlimited" plans. EVERY service has clauses that cover over use of "unlimited" services. Which as mentioned is imho a scam! If you advertise "unlimited" then provide unlimited service, don't cry about issues/cost because the consumer is used the service that was advertised and payed for. They shouldn't be able to throttle/charge "heavy" users of unlimited plans etc... Obviously these industries cannot police themselves, and I am sad to say the FCC should step in because advertised unlimited should mean unlimited.

19. phoneguy

Posts: 213; Member since: Jan 08, 2009

you sir contradict yourself by saying that you have an "unlimited plan" but never get near the 5gig mark, last time I checked 5gig is Limited........

20. Trobes05

Posts: 106; Member since: Aug 01, 2009

He meant he never gets to 5gb used. Not that 5 gb is the max he can use.

30. BlackberryUser

Posts: 609; Member since: Jun 26, 2009

I hit 5gb all the time, but tethered..

2. omarc26

Posts: 360; Member since: Dec 05, 2009

how bout they upgrade their 3G network over here in LA? at&t is da worse company when it comes to speed over here in LA . t-mobile ,verizon,sprint,metro pcs and even virgin mobile are faster at loading webpages than at&t.. I KNOW this cause i had all of them an at&t is by far the worse.. yea some of u might get mad at me n start saying at&t is good n this n that.. it mite be good in other places but in LA they are by far the worse.. also i had the most ''call failed'' with at&t than with any other company. n more dropped calls with at&t. i mean WTF? even with 5 bars of 3G i still got call failed..(no its not my phone) i had the lg shine 2 ,blackberry bold 9700 and htc tilt 2 from at&t ... so its da service not the phones which was pathetic cause with t-mobile even with 1 bar of 3G the call goes tru just fine n it doesnt drop the call with 1 bar of service..

7. deschats

Posts: 193; Member since: Jun 09, 2009

you know that commercial where the guy reads off postcards? he says bozeman montana. i live in butte montana, an hour away and my cousins from sanfran came up for the summer and basically didnt have phones. you couldnt get on the browser here, and we dont even have at&t!

39. Illyich

Posts: 167; Member since: Oct 13, 2009

So, they didn't mention your city because they don't have service there. How 'bout that?

4. Corporatetool

Posts: 15; Member since: Dec 07, 2009

I love how people have been whining about the VZW 350 ETF and saying "go AT&T, get Iphone, they don't throw random charges on your bill or overcharge you, best company ever, duurrrrr," and then AT&T turns around and seriously considers charging heavy users a bigger data fee. Oh sweet irony, makes me laugh every time. VZW doesn't charge a bigger fee for data on the Droid btw, and it's a better phone. Food for thought haha.

5. JackFace

Posts: 190; Member since: Nov 03, 2009

Just a little more food for thought: Droid has been out a month? iPhone out how long? I guess we'll see if AT&T does choose to charge, but we'll also see down the road what Verizon chooses to do. Remember, Verizon was first to intro 5 Gig Cap on Wireless Data Cards... others followed their lead. It will be interesting to see what happens though. Also, some more food for thought as well: Only 3% of smartphone(iphone) users use the 40% of the Broadband. With this stated in the article, remember that some people jail-break the iphone to use for teathering. They are using a crap-load bandwidth... I think that is all I will say and not allude to anything else. I am sure you can figure out the rest.

8. deschats

Posts: 193; Member since: Jun 09, 2009

+1 my good sir.

22. Mateo8326

Posts: 472; Member since: Jul 15, 2009

They are tiring to sue verizon anyway for there bogus excuse for raising the ETF

31. tuminatr

Posts: 1092; Member since: Feb 23, 2009

maybe you will see at&t be wise on this one and set a limit of 5gb or something, people using the on phone apps and web should not be able to exceed that

32. E.N.

Posts: 2610; Member since: Jan 25, 2009

What does what you said about suing hve anything to do with what they're talking about. But anyways, most people won't be affected by the limitation, but all smartphones and even some dumphones I hear require the 350 ETF.

9. vzwman

Posts: 385; Member since: Oct 26, 2009

iDon't need an app to make fart noises. There's an ass for that

11. vzw fanman

Posts: 1977; Member since: Dec 11, 2008

You bro deserve a +1.

13. meluvbb_09 unregistered

yea more like a +10 that was funny...listen i work for att and they suck really do not in all places but more and if they do decide to go thru with this they will fail very quickly...more than millions of att customers use data and abundtly and then to be told they have a cap they will be frustrated and there will be alot of cancels...i have a pre and im a very heavy user of data but ur right ive never used more that 4gbs but hey who knows that may change...

16. vzwtechbill

Posts: 175; Member since: Mar 16, 2009

What's funnier is that you work for AT&T and use a Sprint phone ;)

21. Trobes05

Posts: 106; Member since: Aug 01, 2009

Haha, great post.

23. vzwman

Posts: 385; Member since: Oct 26, 2009

lol

33. E.N.

Posts: 2610; Member since: Jan 25, 2009

Really? That's funny? Because a lot if people do that.

38. meluvbb_09 unregistered

ur right alot of reps here do have other providers but thats cause we live in a bad area for at&t but if it got better i can honestly alot ofthem would switch...ME never cause i dont really think we are the best company and im tired of customers telling us our service is horrid i wanna tell them THEN LEAVE but there goes my job so i cant...but oh well in reality only about 10% of calls i get are relted to service so i cant say we are the worst niether but hey go with what works or with what phone u want...peace out

12. som

Posts: 768; Member since: Nov 10, 2009

ATT mean Anti-Telephone Tethering

40. Illyich

Posts: 167; Member since: Oct 13, 2009

On one phone. The others you can tether on. Derp.

14. hawk62

Posts: 320; Member since: Nov 21, 2009

Thats a lot of data i feel i use my iphone a lot and i just checked im at 411mb on day 19 out of a 30 day month But i also only have used 15 mins So if they want to charge more for data they should charge less for ppl that dont talk on their phones VZ is not much better in their unlimited terms their unlimited texts is 5000 to non vz ppl

15. oz505

Posts: 5; Member since: Dec 09, 2009

get you information straight. The text pkg you are talking about is M2M unlim 5000 or unlimited verizon to verizon mobile with 5000 to other carriers the unlimited plan is a select plan. both are clearly stated in pkgs

17. Corporatetool

Posts: 15; Member since: Dec 07, 2009

Learn to research nub :)

18. hawk62

Posts: 320; Member since: Nov 21, 2009

I know how it works. I have the select plan. Which I had to figure out was the best deal years ago because VZ (like all companys does help you). But why do they offer a 5000/unlimited plan for $20 when for $20 more (SELECT PLAN) you TRUELY get unlimited???? The packags are ONLY clearly stated if you get a salesperson that STATES IT CORRECTLY. I have been in the store and heard them tell an old lady that "you can NOT turn off texting, so if someones texts your grandchild you will be charged so you better get a text plan" however, if you read the fine print you can turn it off. VZ also needs to word their data plans better. It sounds like if you go to the connect plan, you would get data included. BUT you only get the "Fake" email/internet data included. If you have a BB, Droid, Winmo you still need to get the $30 data plan.

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