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AT&T Plus offers premium service for AT&T customers

AT&T Plus offers premium service for AT&T customers
With competition in the mobile carrier business so cutthroat, it is every carrier for itself. AT&T is responding by testing out a premium service called AT&T Plus. The service has launched in a few key markets like Minneapolis and Houston; while it is a free trial now, it is assumed that eventually AT&T will start asking for some extra cash to join.

We'd love to give you a long laundry list of extras that membership to AT&T conveys upon you. We'd love to, but we can't. Right now, the only perks are a dedicated customer service number and a 25% discount on all AT&T phone accessories, not including anything branded Apple. Also, members can add a new lines of service for new devices with no activation fees. Lastly, members get a $10 Starbucks gift card, presumably to get that caffeine in their system so they can stay up late at night and make calls on their AT&T phone.

Will AT&T roll this program out nationwide? Judging from a comment made by an AT&T executive to The Verge,
it is a possibilty. The executive said, "Based on what our customers tell us, it may be something we look to roll out more widely in the future. It’s an example of our ongoing efforts to deliver a great experience for our customers."

source: TheVerge via SlashGear

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posted on 28 Mar 2012, 02:55

1. Skyrim (Posts: 36; Member since: 16 Nov 2011)

Cool i live in minneapolis..Might as well get it while it's free!

posted on 28 Mar 2012, 03:27 2

2. Atrixboyyy (Posts: 438; Member since: 03 Nov 2011)

Lmao at&t + will get you up to the type of customer service the other wireless company's provide now

posted on 28 Mar 2012, 06:28

3. bigdawg23 (Posts: 462; Member since: 25 May 2011)

I don't have AT&T and I get 10X better Customer Service then I ever got with VZW or T-Mo.

posted on 28 Mar 2012, 07:04 2

4. IamTheGodfatherofCell (Posts: 33; Member since: 05 Oct 2011)

Verizon customer service is pathetic. ..they have settled billion dollar lawsuits for.phantom data charges and pathetic billing.practices. They FIRE all their in store tech support and now use sales reps as their customer service on the frontline. Which means they could care less about your billing concerns or your issues that don't.have anything.t do with sale. T mobile and.sprint are bleeding so.bad they will give customers pretty much anything to.stay with them.
Att has 100 million plus subs and they still have customer service pros in their stores....dedicated technicians in dedicated service service centers that fix phones and solve issues while training customers on.how to.use devices. ...sales reps that actually print up your bill and show you what it will look like every month....service that att offers is far ar better than.its.competition. That why they have so.many subs without having to buy alltell

posted on 28 Mar 2012, 10:33

6. ironmarc89 (Posts: 54; Member since: 22 Jan 2012)

Some AT&T stores suck ass tho. Like the one here, if you are not starting new service or getting a smart phone, they tell you they are out of stock. Thirsty ass salesmen

posted on 28 Mar 2012, 13:21

7. LoneShaolin (Posts: 307; Member since: 14 Jan 2012)

Godfather is right. I've had Sprint, Verizon, and T-Mo and ATT customer service beats them all by a very wide margin. I've never had anything wrong with my bill, nothing needs to be reversed, and theya re always happy to answer any questions I have. I don't see why their customer service gets so much hate.

posted on 29 Mar 2012, 01:39

8. hornetmx (Posts: 71; Member since: 12 Mar 2010)

yep I agree, VZW customer service is so pathetic they've only won the JD powers & associates award the past 2 times for best customer service in the nation. Beat that with you dumazz comments.

The last experience I had with ATT was having to call for some relatives and the fricken outsourced rep wouldnt even tell how many minutes I had used. She seemed mad i had called for assitance. It wasnt until I got to a real retention ATT rep that i actually had good service as she was willing to go out of her way to make things right. However i do have to give you props for sticking up to ATT.....no one ever does nowadays.

posted on 28 Mar 2012, 10:29

5. ironmarc89 (Posts: 54; Member since: 22 Jan 2012)

They have just created a creative way to get more money from customers

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