911 calls placed in Salt Lake City by AT&T customers were being routed to Seattle

911 calls placed in Salt Lake City by AT&T customers were being routed to Seattle
It's almost scary to imagine that a life can be placed in jeopardy due to some kind of network glitch or something else that can prevent a routine 911 call from going through properly. That's exactly what happened to AT&T customers located in Salt Lake City, Utah as they experienced it on Thursday night. Apparently it seems like 911 phone calls were being routed to dispatchers in Seattle – which is over a thousand miles away. Luckily though, it didn't greatly impact the people who were calling 911 in Salt Lake City according to Salt Lake City police detective Dennis McGowan. Police officials were made aware about the issue at approximately 7:00PM on Thursday night and simply asked Seattle dispatchers to transfer all calls back to them. "We didn't have any 911 calls from the AT&T cell phones that we're aware of. We became aware of the problem, we called AT&T and confirmed that it was occurring, but it did not impact our operations whatsoever,” said McGowan. Although it's still unclear as to how this all happened, we're sure that there will be some kind of investigation happening so that this kind of thing doesn't happen.

via The Consumerist

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5 Comments

1. omarc26

Posts: 360; Member since: Dec 05, 2009

dam it at&t sucks thats why ima cancel my service tomorrow cause there is ALWAYS A PROBLEM WITH THEIR SHITTY NETWORK!!!!! and i mean ALWAYS !!!!!!

3. vzw fanman

Posts: 1977; Member since: Dec 11, 2008

2. cellgeek82

Posts: 518; Member since: Dec 20, 2009

Wow, iPhonearena posted something negative about AT&T? This doesn't happen often. Whoever posted this must be a new editor. I'm sure when management finds out they'll take him to a back room for some educational "kool-aid".

4. rockindude24/7

Posts: 7; Member since: Dec 28, 2009

damn...no wonder at&t sucks big time bkuz of their crappy network..."FASTEST 3G COMPANY" = "SHITTIEST PHONE COMPANY ON EARTH!!!!"

5. jundibasam

Posts: 119; Member since: Aug 05, 2009

AT&T blows...I think this spells class action for those AT&T customers in Salt Lake. Maybe it happened because their 3G network is so big and fast compared to everyone else, that Seattle and Salt Lake share the same tower. hahaha, wow AT&T never ceases to amaze with their subpar network quality and performance. "I can browse the web and talk on the phone at the same time but my GPS won't work at the same time as I talk or browse" should be their new slogan.

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