911 calls placed in Salt Lake City by AT&T customers were being routed to Seattle

It's almost scary to imagine that a life can be placed in jeopardy due to some kind of network glitch or something else that can prevent a routine 911 call from going through properly. That's exactly what happened to AT&T customers located in Salt Lake City, Utah as they experienced it on Thursday night. Apparently it seems like 911 phone calls were being routed to dispatchers in Seattle – which is over a thousand miles away. Luckily though, it didn't greatly impact the people who were calling 911 in Salt Lake City according to Salt Lake City police detective Dennis McGowan. Police officials were made aware about the issue at approximately 7:00PM on Thursday night and simply asked Seattle dispatchers to transfer all calls back to them. "We didn't have any 911 calls from the AT&T cell phones that we're aware of. We became aware of the problem, we called AT&T and confirmed that it was occurring, but it did not impact our operations whatsoever,” said McGowan. Although it's still unclear as to how this all happened, we're sure that there will be some kind of investigation happening so that this kind of thing doesn't happen.

via The Consumerist

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