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Verizon to charge $2 for monthly bills paid online or over the phone

Posted: , by Nick T.

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Verizon to charge $2 for monthly bills paid online or over the phone
Starting January 15, every Verizon customer who chooses to pay their monthly bill online or over the phone will be charged a $2 convenience fee for the transaction. That is what becomes evident after examining these spy shots that a source for Droid Life provided. Yes, we know that the amount is not of epic proportions, but it sure is annoying having to pay an extra $24 per year if you have already opted in for a pretty hefty data plan. 

Fortunately, there are several workarounds to the $2 fee. One of them is to sign up for Verizon's Auto Pay service, which will automatically charge your card or checking account on a monthly basis. The other one would be to go old-school and either send Verizon a check, an actual paper one, or pay at a Verizon outlet. Alternatively, if your bank provides automatic bill payments, that is an option as well. And by the way, gift cards are not subjected to the convenience fee.

So, if you don't have Auto Pay enabled yet, that would probably be the best way to go. Ironically, having your bill paid automatically seems convenient enough despite not requiring you to pay any extra fees.

Thanks to everyone who sent this in!

source: Droid Life

Verizon to charge $2 for monthly bills paid online or over the phone
Verizon to charge $2 for monthly bills paid online or over the phone

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posted on 29 Dec 2011, 03:52 14

1. SGS2isBetter (Posts: 2; Member since: 29 Dec 2011)


WOW verizon all I can say is FU!

you screw us by taking away unlimited
screw us when you didn't give us SGS2 instead you give us a nexus that is not even a true google experience phone and is full of problems and inferior hardware
than you screw us when you started charging $299 for a phone with 2 years contract
and now this BS

FU verizon!

posted on 29 Dec 2011, 04:41 3

3. Phullofphil (Posts: 800; Member since: 10 Feb 2009)


Though I agree this is petty you might just switch to att or tmobile because you will never be happy

posted on 29 Dec 2011, 09:06 2

23. phonetech23 (Posts: 2; Member since: 29 Dec 2011)


and you will be right back to verizon

posted on 29 Dec 2011, 11:16 3

28. devon613 (Posts: 38; Member since: 13 Oct 2011)


i would hope not verizon is overrated

posted on 29 Dec 2011, 14:38 1

38. items17070 (Posts: 70; Member since: 20 Dec 2011)


I agree with you on that devon613... as far as phonetech is concered, I have had services with all the major carriers and I have used VERIZON the least, for one, there service is NOT ALL that outstanding anyway,,, and 2, verizon is GREEDY!
I THINK everyone should show verizon the response that customers of Bank of America did when they decided to charge $5 for the stupid debit card! look how long that lasted!

posted on 29 Dec 2011, 05:25 2

8. sleepyjohnny (Posts: 151; Member since: 16 Dec 2009)


Hmm well if you already had verizon, they didnt take away any unlimited data from you. I still have it. I have a galaxy nexus and im ttping on it right now. Its awesome. Im sorry if you feel that having an app to check your account and having an app to transfer contacts over just in case youre not coming from an android phone, ruin the google experience for you. Clearly you dont sound like you have verizon and if you do, your nagging is irrelevant because youre complaining for the sake of complaining.

posted on 29 Dec 2011, 14:48 2

39. items17070 (Posts: 70; Member since: 20 Dec 2011)


If you think you going to have that so called UNLIMITED DATA, forever, LOL , you got another thing coming!! LOL

posted on 29 Dec 2011, 15:51 2

47. thephoneguy92 (Posts: 191; Member since: 29 Dec 2011)


I don't understand why you are complaining the Verizon got rid of unlimited data. Sprint is the only carrier with true unlimited data and look at there coverage. T-Mobile slows your data down to unusable Edge speeds. AT&T also doesn't have unlimited data. So why are you ragging on Verizon? Surely you are aware that Verizon's service is superior to Sprint and T-Mobile, or else you would switch to them to get your unlimited data.

posted on 29 Dec 2011, 08:18 2

18. Alantef (Posts: 279; Member since: 14 Sep 2011)


i wouldn't say inferior hardware......i have the GSM nexus and have not one issue and pulling 12Mbps every time i run a speed test (in Orlando with t mobile).....but everything else i can agree with...the price point is crazy when this phone was FREE over in the uk under a 2 year....

posted on 29 Dec 2011, 12:58 1

32. Vzw_employee (Posts: 42; Member since: 01 Sep 2011)


Come on 12mbps on T-mobile, Please I had A Galaxy S 4g with T-mobile before switching to Verizon, and I was lucky to get 1.5mbps here in Ca, in NV it worked at 0.5mbps, My brother who lives in Miami uses a galaxy S2, he always complains of how slow T-mobile is over there, even if the Nexus was superior to Galaxy S2, is hard for me to believe that T-mobile HSPA+ is just as fast as LTE,.
let's see some proof

posted on 29 Dec 2011, 09:05 1

22. phonetech23 (Posts: 2; Member since: 29 Dec 2011)


verizon is always going to be the best company and thats why you will never leave.

posted on 29 Dec 2011, 11:18 3

29. devon613 (Posts: 38; Member since: 13 Oct 2011)


people leave everyday....gsm baby

posted on 29 Dec 2011, 14:57 1

40. items17070 (Posts: 70; Member since: 20 Dec 2011)


once again, I have to agree with you devon613, I have had verizon a few times, but just could not find it being worth it, and had left, and thank GOD the word 'OPINION' was invented, because that is what phonetech23 is simply expressing that verizon is the best company, and we all know thats HIS OPINION.... LOL

posted on 29 Dec 2011, 22:38

55. Boohoo (Posts: 2; Member since: 29 Dec 2011)


Sounds like a lot of #FIRSTWORLDPAINS.

posted on 29 Dec 2011, 04:07 8

2. Giggity (Posts: 147; Member since: 17 Nov 2011)


I can understand the fee for making payment over the phone, but online too?

I'm not really a fan of auto-pay service. There's always a risk of a hefty unauthorized charge(s) being slap on your bill without you knowing...at all.

I wouldn't be surprised if AT&T, Sprint and T-Mobile will follow Verizon payment scheme in the upcoming months.

posted on 29 Dec 2011, 13:16 1

33. GALAXY-S (Posts: 701; Member since: 07 Jun 2011)


As i read this article all i had in my mind was ( i hope the rest of the carriers dont follow this crap ) aarrghh that would suck!!
FU verizon!

posted on 29 Dec 2011, 04:44 3

4. Phullofphil (Posts: 800; Member since: 10 Feb 2009)


I say everybody should pay through the mail that way it would cost them more money to send out mail and process paper mail. This is petty and they know that most people will over look two dollars. It amounts nothing more than another tax on taxed survice

posted on 29 Dec 2011, 15:18

41. items17070 (Posts: 70; Member since: 20 Dec 2011)


You would be surprised how many people are NOT going to overlook that silly $2 fee!!!!

posted on 29 Dec 2011, 04:54 5

5. longhairbilly (Posts: 61; Member since: 23 Aug 2010)


A stamp is 44 cents.I'll continue to pay you the old way and save myself some money.

posted on 29 Dec 2011, 08:50

20. Tux4g63 (Posts: 115; Member since: 21 Oct 2011)


Amazing. Love it

posted on 29 Dec 2011, 04:58 8

6. Sniggly (Posts: 6761; Member since: 05 Dec 2009)


Are you f**king serious, Verizon? This is total bulls**t. An electronic payment system used manually gives you the money instantly and costs less for you to maintain and you want to penalize people for using it?!

I smell a class action lawsuit coming up.

posted on 29 Dec 2011, 05:24 3

7. bossmt_2 (Posts: 430; Member since: 13 Oct 2009)


This is almost certain to get foottraffic into stores. I'm sure this will be gone somewhat soon, when enough people complain.

posted on 29 Dec 2011, 15:20 1

42. items17070 (Posts: 70; Member since: 20 Dec 2011)


yup! look what happened to bank of america when they decided to charge $5 monthly fee! hope this pans out the same way bank of america $5 fee, POOF!!! GONE!!

posted on 29 Dec 2011, 05:28 4

9. sleepyjohnny (Posts: 151; Member since: 16 Dec 2009)


This sounds ridiculous. The whole part of america going green is to cut back on paper billing, yet verizon wants to charge $2 for that? I dont like that at all and i dont think the government should allow that.

posted on 29 Dec 2011, 05:32 2

10. networkdood (Posts: 6261; Member since: 31 Mar 2010)


Just as bad as a bank/credit card company - should be illegal to pay online as the cost of overhead is cheaper than having people on the phones.
AT&T charges 5.00 for payments with a live person, but is free with the IVR or online.

posted on 29 Dec 2011, 06:07 3

11. epeevic (Posts: 4; Member since: 29 Dec 2011)


Baltimore MD, 7:06 AM and I currently have no Verizon 3G/4G coverage... and why on Earth do I have to give them an extra $2/month?

posted on 29 Dec 2011, 06:14 4

12. hawk62 (Posts: 320; Member since: 21 Nov 2009)


Wow! Most other companies charge the other way. Most want online payments. Verizon sucks, glad i left them.

Oh and sleepyjohnny post #8, we can tell you are using a crap nexus. How many mistakes can you find in his post?

posted on 29 Dec 2011, 07:11 1

14. sleepyjohnny (Posts: 151; Member since: 16 Dec 2009)


Okay... my comment has mistakes. No apostrophes and "tting" instead of "typing". For whatever reason there's no autocorrect while typing here. My "crap" nexus is great, and is easily the all around best phone currently offered by Verizon in terms of features and specifications.

But thanks for calling me out on my phone and my errors.

posted on 29 Dec 2011, 06:58 2

13. MorePhonesThanNeeded (Posts: 618; Member since: 23 Oct 2011)


This is weird, I wonder who is the smart guy behind this idea? For years they harp on going paperless billing, and now that you do that, now they want to charge you $2 convenience fee for not paying using paper? How inconvenient, well I guess I will just walk into the store and pay at the kiosk, lol. Used to do that because I was always out and about. Nice try, but I'm not that lazy. I can walk to the VZW store and swipe my card a few clicks and I'm done.

Strange things these corporate idiots come up with to outsmart the lazy phone owners who don't like to keep tabs on their phone bills. Anyone here notice when you buy stuff in the VZW stores, that you always get discounts. Can't remember paying the asking price for any accessory at any VZW store, how do they even do that? Seems like buying online is the opposite, buying in person at the store nets you better discounts on accessories but online you get deals on phones alone. Keep tabs on these guys so you can save money :).

VZW who ever came up with this idea is smart, but I certainly hope that this goes away fast, come on people lets get upset over this and basically never pay online or use the phone to pay, just go the extra mile and pay through snail mail or walk in the store. If you do that, they'll have to come up with another scheme. We are the customers, we dictate things now lets sway their thinking a bit shall we? Screw that leaving the company over this, that's just dumb...over something you can basically work around easily...yeah that's showing them you refuse to think for yourself, lets just run. lol. With unlimited everything grandfathered in, I wouldn't go anywhere. Still have the best deal and can go 4G no extra charge and keep my unlimited plan...yes I already countered their $2 fee charge and still have my plan on the most reliable and underhanded network.

posted on 29 Dec 2011, 07:41 1

15. tralus69 (Posts: 1; Member since: 29 Dec 2011)


Instead of getting mad everyone on vzw should just start paying by check. do you realize how many people it would take to handle the increase in mail, in there accounting dept.

posted on 29 Dec 2011, 07:56 5

16. Fallout09 (Posts: 413; Member since: 17 Oct 2011)


Breaking News..... Verizon buys stock in US Postal Service and is looking for creative ways to stimulate additional mail being sent.

posted on 29 Dec 2011, 08:09 2

17. warlockz (Posts: 156; Member since: 10 Oct 2011)


Lol 2 is not a lot its the pure principal! I'm glad I didn't get the nexus what a huge let down plus 299 what's the purpose of signing a two year contract. Subsidized pricing? Lte radio doesn't cost that much! Now 2 fee for online payment yea as if I'm not paying enough taxes and fees as it is. Screw the big carriers they are all hustlers and people all fall for their hype. I'm going with prepaid non big carriers yea the service is not the greatest but I will be having an extra 800 a year of savings. At the end of the day a cell phone is used to make calls. Checking email and doing some light browsing can be done on lower type carrier. Video streaming and all other heavy data consumption can be done when home on a tablet or labtop.

posted on 29 Dec 2011, 08:32 1

19. kellyanne67 (Posts: 4; Member since: 17 Jun 2011)


I just switched back to paper billing and sent them a nasty note. I think we might just let our contract run out, and go with a pay as you go plan. Walmart has that smart something plan and I'd save a bundle by going to that. Plus, it's not difficult to find used or refurbished phones online that I can replace my current phone with and not sign a 2 year contract. Then if they get even more stupid and charge for paper billing, I can do online bill pay through my credit union.

I totally agree with warlockz. Get a cheap android pad and hook up to wifi if you really need to during the day, or wait til you get home. Unless of course you have a true business need, then that's a different story. Regardless, it's the principal of a huge company charging another little fee to a lot of people and it's simply in bad taste.

posted on 29 Dec 2011, 08:58

21. voiceofreason (Posts: 1; Member since: 29 Dec 2011)


The "convenience" charge is not an uncommon practice...credit card and utility companies charge you when you call them up to pay a bill over the phone. Theatres charge you to "hold" tickets for you. The workarounds provided are not terrible and most of you probably have autopay set up for other things so just add one more. It's easy to complain about every little thing but the solutions provided are FREE and painless. I still pay them by checks but UH OH what's that the POST OFFICE will charge me...and raise the cost of stamps. Wake up people stop whining there are a lot of other worse things in this world to complain about... set up auto pay, do it thru your bank or send a check. There...is that so hard?

posted on 29 Dec 2011, 09:58 3

25. chadrick0814 (Posts: 208; Member since: 23 Nov 2011)


You must really love airline bag fees. Since all major carriers have admitted to congress that they frequently over-charge customers "by mistake," is it wise to just setup auto pay with them? The convenience charge is a common practice but it works the other way around. It is charged to those who don't pay electronically in most cases. I'm not even a Verizon customer but your sarcasm and arrogant attitude towards people for not enjoying their new fee makes you look like a douche.

posted on 29 Dec 2011, 15:40 2

45. items17070 (Posts: 70; Member since: 20 Dec 2011)


sorry voiceofreason, its very clear your one of those 'BIG IDIOTS' who bend over and take it, and enjoy it!, I bet if you were a bank of america account holder being charged the new $5 fee for there debit cards, I'd bet you would say the same thing! right! just imagine if all those customers who complained did not complain then they would be paying that 'greed fee' of $5, looking at a negative in a POSITIVE way, the complaining of the $5 fee is what got it killed for bank of america!

posted on 29 Dec 2011, 15:53 2

48. items17070 (Posts: 70; Member since: 20 Dec 2011)


oh voiceofreason , forgot to mention, you would also be surprised at how many people are NOT using autopay! I constantly hear about nightmares, and bad stories!

posted on 29 Dec 2011, 09:18

24. arcq12 (Posts: 733; Member since: 13 Oct 2011)


US carriers drive me nuts.. All they do is to make customers unhappy.

posted on 29 Dec 2011, 10:23 1

26. phonton (Posts: 59; Member since: 27 Dec 2011)


It's an "inconvenience" fee rather!

posted on 29 Dec 2011, 15:21 1

43. items17070 (Posts: 70; Member since: 20 Dec 2011)


GREED FEE!! i think thats what your referring to!

posted on 29 Dec 2011, 10:52

27. willywill_evo (Posts: 162; Member since: 05 Jan 2011)


just take time to go a verizon store and pay, you never know the girl of your dream might be there lol

posted on 29 Dec 2011, 12:33 1

30. InspectorGadget80 (Posts: 6215; Member since: 26 Mar 2011)


Glad I'm not Verizon. I either pay at the store or send a check to pay my phone bill.

posted on 29 Dec 2011, 12:43 2

31. syrguy1969 (Posts: 1; Member since: 29 Dec 2011)


I use the app or online billing myself and can't say I am thrilled with the new charge, but I guess it could be a lot more (I have seen $5-10 with other companies). I have to wonder what VZW would do if a lot of us call in, ask to have the billing statements printed and mailed to us monthly (citing the new charge as the reason) yet continue to pay online? They HAVE to spent a lot more than $2 to print and mail the bills (a lot of insurance companies lose money cutting checks under $10) and if enough of us do that I bet the $2 will disappear pretty quick!!

What do you guys think?

posted on 29 Dec 2011, 13:37 1

34. DOGIEFRESH (Posts: 302; Member since: 15 Jul 2009)


Don't worry VZ you have an army of FANBOYS who will love to pay you extra for Blackouts, Privilege to be with GOD GIFT TO EARTH NETWORK, slow 3G and roaming to China/South korea only, so they will pay that fee on a heart beat and get more in love to be rape in the anus.....!!!!

posted on 29 Dec 2011, 13:57

35. hornetmx (Posts: 71; Member since: 12 Mar 2010)


Great postings here. Nothing but morons and idiots that have nothing good to add to the conversation. I always wonder how many of these fools actually get paid to trash other companies. I especially love the guy that said the government should do something about it! that's the kind of mentally we have come to expect. They actually think they need the government to watch out and take care of them.
I dont like the stupid fee. I pay online thru my checking account (ACH) so I can still do that with no charges but apperently some people cant read. It's funny how people think verizon is the first one to do this.
Now I do wonder as to the reason though. You can yell and scream that it is because they want to make more money but you risk alienating you base. Ive noticed how businesses are dumping the credit card payment option or they charge you a small fee to do that. Is verizon wanting to increase the store traffic? decrease call in rates by people that just want to pay their bill and refuse to use automated systems? they want to avoid the fees charge by the credit card companies? I still think it costs the company more money to have to pay someone to take a simple call about a payment so that's the whole reason behind this, but maybe im wrong.

posted on 29 Dec 2011, 15:57 2

49. items17070 (Posts: 70; Member since: 20 Dec 2011)


hornetmx, your another BIG IDIOT who likes taking up the butt and enjoys it!

posted on 29 Dec 2011, 14:04

36. hornetmx (Posts: 71; Member since: 12 Mar 2010)


I just realized that as usual, PA fails to point out that you can still make payment online or thru the phone with a checking account with no fee. Great job of coming out with another misleading article. I wonder if the other guy believes the government should protects us from websites. This fee is going away once enough people complain just like the debit card fee.

posted on 29 Dec 2011, 14:10 2

37. asiankid55555 (Posts: 1; Member since: 29 Dec 2011)


Couldn't we leave Verizon since this is a change in the bill.

posted on 29 Dec 2011, 15:22

44. gwendlynette (Posts: 5; Member since: 11 Jun 2011)


I have unlimited data grandfathered in and not only that, I get a discount through my employer for having Verizon so I'm not going to leave over a $2 fee! If enough people complain and protest about it they will either discontinue it or other cellphone companies will start doing the same thing.

posted on 29 Dec 2011, 15:44

46. Penny (Posts: 1125; Member since: 04 Feb 2011)


This seems like an attempt by Verizon to get as many people as possible onto the auto payment system. Auto pay is better for companies because it ensures timely payments, which in turn reduces the amount of resources that need to be devoted to collections. Totally respectably for a company to promote auto payment systems, but charging for using other paperless methods seems kind of backwards. Calling it a "Convenience fee" doesn't help either. What, you want to provide me with a service that is inconvenient in the first place?

posted on 29 Dec 2011, 16:02 2

50. becazican (Posts: 52; Member since: 09 Nov 2011)


well i was going to switch back to verizon from sprint,, having been a verizon customer for years, but two years ago i decided to save myself 40 bucks a month , the service is good but not great , i drop one phone call a week. lately i was thinking i would go back to verizon since i love the razr phone. Well i decided no way,2.00 might not seem like alot but its really just the principle of it all. forget it verizon not coming back.

posted on 29 Dec 2011, 16:06 3

51. downphoenix (Posts: 2290; Member since: 19 Jun 2010)


I tend not to do business with companies that charge me just to pay them. So Verizon is continuing not to get my business now. If they end up being the only cell phone company in this world and they still have this policy, I just will choose not to have a cell phone.

posted on 29 Dec 2011, 17:28

52. Scuba_Steve (Posts: 79; Member since: 16 Oct 2011)


WOW. It really is easy enough to sign up for auto-pay though. And you'll never be late, no late fees.

posted on 29 Dec 2011, 17:42 2

53. Whateverman (Posts: 3187; Member since: 17 May 2009)


I can't defend VZW on this one. This is complete BULLSH*T and I will not be paying it! Nor will I be setting up auto bill payment or whatever other stupid method they want to force on me.

What I will do, and what I hope everyone else on VZW does as well, is call them up. Confirm that the rumor of this new policy is true. Explain that either I get a rolling credit for $2 per month or $24 every year while this policy is in place. Or I will pay for this fee by deactivating my two smartphones and reactivate my old feature phone until my contract runs out in November. And when it does, I'll take the $58 I'll save during those months and apply it towards new phones with a new provider.

The more BULLSH*T we allow the to pull...the more BULLSH*T they'll try to throw at us. We have to let them know "The network" is great, but the nickel and dime-ing has to stop somewhere.

posted on 29 Dec 2011, 22:30

54. TKFox007 (Posts: 303; Member since: 02 Nov 2010)


People are getting mad over a $2 convenience fee? It's $2 and probably a lot of you have a phone bill that's about $100 or more. And if you can afford that every month you can afford an extra $2.

Also, everyone at least goes to a place where, or passes by a Verizon store at least once a month, either it be a mall, on they're way home from work or just driving to the store, go in and pay your bill.

And there's plenty of other companies that charge a convenience fee. I've seen ones that were $5 or more. And it probably won't be long before other companies like AT&T starts doing it as well, so suck it up.

posted on 30 Dec 2011, 03:26 1

56. Leo_MC (Posts: 491; Member since: 02 Dec 2011)


You got to be kidding, o.O.
How about not paying them any dime by changing the operator?!

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