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Mysterious sync issue affects Nexus owners

Posted: , by Alan F.

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Mysterious sync issue affects Nexus owners
If you own a Nexus device, you might have noticed that your phone is having a problem syncing with a few Google apps including InBox, Gmail and Google Now. The issue affects those who have updated their Nexus handsets to Android 6.0 Marshmallow. One Nexus 6P owner complains that Gmail isn't syncing quickly on the phone, nor is he receiving timely email notifications.

Over 150 messages about this problem have been received on the Issue Tracker site. A typical entry is one from a Nexus 6 owner who complains that if he leaves his phone idle for 30 minutes and then tries to send a test email to his Gmail account, he won't receive a notification. That would seem to indicate that the problem has something to with Doze, the new battery management tool that comes with Android 6.0. With Doze, the phone goes into a deep sleep after a period of inactivity, shutting down apps and disconnecting them from the network temporarily.

Trying the usual fixes like wiping the cache, performing a factory reset or flashing an earlier Android build, don't seem to help. Since Google employees have been responding to the messages on the Issue Tracker site, it seems to be a safe bet to say that Google is aware of the problem. Hopefully, a fix will soon be sent out.


source: IssueTracker via AndroidPolice

24 Comments
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posted on 03 Jan 2016, 15:53 4

1. rd_nest (Posts: 1605; Member since: 06 Jun 2010)


6.0.1 is already out, next upcoming will be 6.0.2 -> 6.0.3 -> 6.1 -> 6.1.1 etc.,

No features but just fixing bugs. And then everyone will shout why non-Nexus phones are not getting speedy updates. Nobody asks why Google can't for life ever release a stable major OS release!

posted on 03 Jan 2016, 16:22 5

2. 14545 (Posts: 1604; Member since: 22 Nov 2011)


You mean like Apple? This is common with every major revision to anything software related. You find me a recent software device that doesn't have a single bug and I'll give you 100 dollars.

posted on 03 Jan 2016, 17:02 2

3. another1 (Posts: 157; Member since: 25 Dec 2015)


Dude, Apple has had many successful major releases. They also release bug fixes pretty damn quick.

This is coming from an Android ownder.

posted on 03 Jan 2016, 17:08 6

4. 14545 (Posts: 1604; Member since: 22 Nov 2011)


Successful, yes. Just like Google.

http://appleinsider.com/articles/15/10/05/apple-fixes-app-slicing-bug-releases-full-text-transcripts-of-wwdc-2015-

http://www.digitaltrends.com/mobile/ios-8-problems/

http://www.gottabemobile.com/2014/02/16/ios-7-1-release-poised-to-fix-5-big-ios-7-problems/

My point isn't to say anyone is better than the other. My point is to simply illustrate that ALL major releases like this involve bugs. Also, Google just recently started doing the developer previews. Before that, it was all on google to find the bugs.

posted on 03 Jan 2016, 22:05 3

17. Scott93274 (Posts: 5015; Member since: 06 Aug 2013)


That's laughable. The last several major releases from Apple have been horrific disasters in regards to bugs and glitches.

posted on 03 Jan 2016, 19:26 1

10. chocowii (Posts: 453; Member since: 30 Jan 2014)


Theres no such thing as a "stable major OS release". Every OS will have its bugs. Ill bet $50 if you can name such OS.

posted on 03 Jan 2016, 20:00

13. Mrmark (Posts: 291; Member since: 26 Jan 2013)


Even the HumanOS needs to be fixed

posted on 04 Jan 2016, 00:05

19. joey_sfb (Posts: 5983; Member since: 29 Mar 2012)


HumanOS can't be fixed otherwise fandom would be a things of the past.

posted on 04 Jan 2016, 01:41

20. rd_nest (Posts: 1605; Member since: 06 Jun 2010)


Many in enterprise world, used in data centers. None of those have a name of Windows,Linux, OSX or anything similar you know in consumer space. I won't name them as it makes no sense for people who are not related to enterprise world.
Yes, it is possible to have a major OS release which is not messed up completely.

posted on 04 Jan 2016, 17:06

22. 14545 (Posts: 1604; Member since: 22 Nov 2011)


Seriously dude, messed up completely? Nothing here is remotely messed up completely. The OS is stable, it just has bugs. Even in enterprise there are bugs. They just aren't as quick to be discovered as much more time is spent from the get-go ensuring that there are as few bugs as possible. I mean what kind of sense would it make spending 2-3 years between major OS releases on a phone?

posted on 03 Jan 2016, 17:15 2

5. Elfmonster (unregistered)


Speaking as an androider, Google has been a mess for a year. My Nexuses devices are a mess. Google Now suddenly thinks I live in another city and care about other cities when I don't. That's on top of continuing aggravation from idiotic choices (double clicking to get to notifications etc). I won't be buying vanilla android again. I now see the value of other companies fixing Google mistakes. Took me a few years. I hope they go buy some new talent to get it together. Maybe they could even (gasp) listen to any one customer complaint in the world. I mean, I left Apple partly because they're so unresponsive to complaints. But Google is zero percent better at customer service.

posted on 03 Jan 2016, 17:19 1

7. 14545 (Posts: 1604; Member since: 22 Nov 2011)


This I will agree fully with. A prime example of that was how hard they tried to remove the mSD from the ecosystem during the 4.3-4.4 era. My only issue with the outside OEM's are the fact that they refuse to offer timely updates. I'm not talking overnight, but I'm sorry, it doesn't take 4-6 months to fix these issues and then release an update. However, this is where google acts like any large size company. They just rest on their size and forget how they got there.

posted on 03 Jan 2016, 17:27 2

8. Hexa-core (banned) (Posts: 2131; Member since: 11 Aug 2015)


I hated the SD Card policy of Android Kitkat!

posted on 03 Jan 2016, 19:51

12. linguistisch (Posts: 7; Member since: 04 Nov 2011)


I think outside OEMs take so long with updates because honestly they just want to drive sales of new phones and create a waiting period where people are forced to consider upgrading to a new model. New device sales are where their money is, and even then it's crazy competitive and not that worth it so they have to squeeze as much out of it as possible. If they spent the money/time on research for new software on past models (that right now they only use for new phone software development) to make the new software immediately compatible with their past phones, then they would be cannibalizing sales of new phones right away plus be spending the money and labor to research something that doesn't make them any new income whatsoever. That is a lose-lose. Factor in additional carrier requests, bundled app deals, and carrier testing and it's just easier to move on. The only real benefit they have by making new software updates compatible with older models in the first place is just to not piss anyone off to the point of that person not purchasing from the company again in the future. Other than that it's a waste of their time.

Having said that, it is f'ing ridiculous as a consumer to spend hundreds of dollars on a device and have these companies that can't figure out how to update their recent past phones like Apple does in a timely manner. They have months with the new software in various stages available to them before Google finally releases it. This is why after owning a Galaxy S6, Note 4, 2013 and 2014 Moto Xs, I am returning to a Nexus (5x soon to arrive). Motorola had it right by taking AOSP and adding some nice touches along with something that is easily adjusted. And although they are f'ing us by not upgrading the 2014 Moto X, I think they are ultimately are on the right path by not making a carrier specific phone. I think LG, and especially Samsung, make awful, gimmicky software bs that that is too much work for them to try and update efficiently and push out to people given advancements Google makes to AOSP vs what these companies have made themselves, and all their carrier specific models which each require an okay from every carrier.

posted on 03 Jan 2016, 20:25

14. 14545 (Posts: 1604; Member since: 22 Nov 2011)


I wouldn't say it's a lose-lose. It's building goodwill within your customer base. No, they may not update this year, but you will likely have them buy your phone the next year. It's not like we are expected to upgrade our 700-1000 dollar laptops every year, but the OEM's take the time to keep the drivers updated so MS can get the platform updated. This mindset of expecting your customers to upgrade every year is stupid, and honestly costs them more sales in the long run.

Additionally, they really need to stop trying to please the carriers. It's not like the carriers are really your customers, just make carrier agnostic devices and tell the carriers to eat a ....

I actually mainly bought my MXPE because it is not carrier specific. I know the N5X is too, and I will likely buy one in the coming months. (Probably about the time the next android release is out) I refuse to buy another device that is locked down by the carrier even though I paid for it.

posted on 03 Jan 2016, 17:18

6. Elfmonster (unregistered)


Oh and how about lollipop constantly closing my apps. Do you know how much word processing, photo editing and work research time and energy I've lost because of this?

posted on 03 Jan 2016, 19:14

9. kozza3 (Posts: 702; Member since: 17 Oct 2012)


Like, a ton?

posted on 03 Jan 2016, 19:27

11. chocowii (Posts: 453; Member since: 30 Jan 2014)


Get a Surface. Android is a joke doing those tasks.

posted on 03 Jan 2016, 21:11

15. Mfa901 (Posts: 286; Member since: 14 Jul 2012)


I am facing same issue with my moto g turbo on android 6.0

posted on 03 Jan 2016, 21:19

16. JunitoNH (Posts: 1895; Member since: 15 Feb 2012)


I have a Moto G 3rd gen. Don't have such issues. Obviously, is a Nexus issue.

posted on 03 Jan 2016, 22:08

18. Scott93274 (Posts: 5015; Member since: 06 Aug 2013)


Nexus 6P here, I can confirm the issue with email, though I hardly ever deal with emails that're urgent so I find it less of a problem and more of a quirk.

.... But the issue is real.

posted on 04 Jan 2016, 17:09

23. 14545 (Posts: 1604; Member since: 22 Nov 2011)


I actually didn't realize at first, but now that it has been brought to my attn. I am now noticing it. I "de-optimized" Gmail to see if that fixes it for gmail alone.

posted on 04 Jan 2016, 22:02 1

24. Scott93274 (Posts: 5015; Member since: 06 Aug 2013)


I never noticed it with gmail, probably because I had it setup to only sync on wifi, so when I get home from work, I get notifications all at once. But then I moved to Inbox and I just stopped getting the notifications all together.

posted on 04 Jan 2016, 01:58

21. Planterz (Posts: 2103; Member since: 30 Apr 2012)


Silly question, perhaps, but can Doze be disabled?

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