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Former Alltel customers on Verizon having issues with FaceTime on the iPhone 4?

Posted: , by FAUguy

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Former Alltel customers on Verizon having issues with FaceTime on the iPhone 4?
Last week when the iPhone 4 went live for pre-sale on Verizon's site, we learned that former Alltel customers with older plans could still purchase and use the device, but would need to call Verizon for activation, so that it would work with those plans. Now that customers have began to receive their shippments, it appears that FaceTime might be having an issue with those grandfathered plans.

One of our readers told us today -
I've been on the phone with Verizon and Apple for hours yesterday and today. Yes, I'm stoked that I get to stay on my old (and cheaper) data plan with Verizon (through Alltel) but now that I have my iPhone, FaceTime does not work. Everything else works fine (calls and data) but FaceTime says "waiting for activation..." (forever). Additionally, in the top left of the screen near the bars and 3G, it should say "Verizon". Former Alltel customers do not see this. Neither Apple or Verizon knows what to do about it. I've been escalated time after time. Still waiting... I was told this is now a Priority 1 issue. Hopefully the thousands of others planning to get the iPhone this week don't experience the same problem!

If you happen to be a former Alltel customer with a grandfathered plan and are using the Verizon iPhone 4, please let us know if you are also having an issue with FaceTime not working - or if it's not showing "Verizon" on the top of the screen next to the signal strength.

*UPDATE*
We received word today from our tipster saying that Verizon was able to fix the problem (at least for now) on their iPhone 4 by sending it a different PRL, which changed from 46102 to 40000. It now says "Verizon" on the top of the screen, and the FaceTime app works without issues. So if you happen to be a former Alltel customer with these problems, a call to Verizon to have them push PRL to 40000 to your iPhone 4 should resolve it.

 
Former Alltel customers on Verizon having issues with FaceTime on the iPhone 4?


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74 Comments
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posted on 09 Feb 2011, 18:21

1. Matt (unregistered)


Umm, a fix to this might be that sometimes Facebook sends an activation email to you to start Facetime. It did it on the Ipod Touch 4th gen. I was getting that error on my Ipod Touch. That would be a good explanation to the problem.

posted on 10 Feb 2011, 20:34 2

54. narley (Posts: 357; Member since: 14 May 2009)


ALSO FOR ALL YOU VZW HATERS OUT THERE WHO WANT TO PICK OUT EVERY ISSUE VZW HAS....

AT&T NETWORK CRASHED WHEN THE IPHONE HIT IT...

AND ALL OF YOU CLAIMED VZW WOULD DO THE SAME.

BUT ALL YOU HAVE TO COMPLAIN ABOUT IS MISSING BANNER AND A FEATURE THAT ONLY 3% OF IPHONE USERES USE....

TALK ABOUT PETTY COMPLAINTS.

posted on 10 Feb 2011, 20:52 2

55. BobbyTaba (Posts: 316; Member since: 11 Aug 2010)


IPHONE IS PERFECT CUZ ITS IPHONE. IM A NUBE^ LIKE NARLEY AND I DONT KNOW HOW TO USE A CUSTOMIZABLE OS LIKE ANDROID

posted on 11 Feb 2011, 14:29

62. narley (Posts: 357; Member since: 14 May 2009)


I own an Incredible..

posted on 11 Feb 2011, 18:34

68. elran24 (Posts: 14; Member since: 03 Feb 2011)


AT&T service did not crash! you gotta get your story straight!

posted on 11 Feb 2011, 21:38

71. PapaJay224 (Posts: 866; Member since: 08 Feb 2009)


Yes, it did. 1st iPhone on at&t thrashed their internal systems. Not to mention At&t's first iPhone couldnt even picture message.

posted on 09 Feb 2011, 18:31 6

2. BaiGanyo (Posts: 308; Member since: 07 Feb 2011)


What? A tiny flaw at Big Red? Didn't they test the thing before they put it out there?

posted on 10 Feb 2011, 13:37 3

44. tragichero (Posts: 163; Member since: 07 Jan 2011)


a tiny flaw that will be fixed by the end of the day... not a big deal. now you have proven your bias. Verizon is rated number 1 in consumer satisfaction so its obvious that a tiny flaw will be fixed as promptly as possible just as all verizon issues. Ive also been told that not all alltel customers have this problem. my girlfriends mother doesnt have the facetime issue... hers doesnt say verizon but big wooop... who cares. as a matter of fact, i havent spoken to anyone with this issue so its quite possible PA is going into their routine of trashing verizon with any story they can get.... they have only one source here. the rest of you claiming to have this issue (robert) maybe you should actually register with PA so we can accuratley judge the credibility of your comments.

posted on 10 Feb 2011, 20:28 1

52. narley (Posts: 357; Member since: 14 May 2009)


ya they tested it with grandfathered alltel customers...

be realistic moron.

posted on 11 Feb 2011, 21:40

72. PapaJay224 (Posts: 866; Member since: 08 Feb 2009)


+10 Tragic

+100 for registered users

posted on 09 Feb 2011, 19:16 1

3. Robert (unregistered)


I am a grandfathered in Alltel customer. I preordered my phone on the 3rd, flawlessly, got it the 7th. Activated it, and it is has NEVER shown Verizon in the top left corner, and in Settings>General>About, it shows "Not Available" in the network. Facetime has NEVER worked these past three days. Took it to The Cube, met with a tech dude at The Apple Store, they had no clue... Met with Verizon today, they had no clue... There were other Verizon iPhones being used by customers in the store who were not former Alltel customers and their phones said "Verizon" in the top left corner, it said "Verizon" for their network, and FaceTime worked great for them... This has been a load of crap and I'm getting the runaround from customer service from both VZW and Apple... Any feedback from other Alltel users????

posted on 09 Feb 2011, 19:50 2

8. Cayate (unregistered)


Your grandfathered Alltel plan is not that much better than the current VZW plans anyways! Look into and you will see that by changing to current VZW plans you will gain more than you will loose....

posted on 09 Feb 2011, 20:01 1

13. Robert (unregistered)


Now I pay 59.99 for 900 minutes and 10 Friends and Family on Alltel . . . On Verizon, I'd have to pay $10 MORE for 200 less minutes, and NO Friends and Family... You do the math.

posted on 09 Feb 2011, 20:11 2

15. Cayate (unregistered)


for $10 more you would get unlimited minutes with VZW and no need for Friends and Family... DO THE RESEARCH before you do the math...

posted on 09 Feb 2011, 21:10

27. Brandon12451231 (unregistered)


Previous Alltel customers do get unlimited minuted to Verizon customers PLUS the 10 Friends and Family for non-Verizon customers.

The only one who should be doing the math here is you...

posted on 09 Feb 2011, 21:37 1

30. cellnation1234 (unregistered)


Brandon12451231, The Unlimited calling plan is only $69.99 to ANYONE in the USA. Cayate is right on this one. Simmer down a little and make the move.

posted on 10 Feb 2011, 07:05 1

37. msa1988 (Posts: 418; Member since: 30 Mar 2010)


But if his current plan is enough for him, why would he want to pay more when he dosn't need to? Thats the point you're missing..

posted on 10 Feb 2011, 13:28 1

43. tragichero (Posts: 163; Member since: 07 Jan 2011)


actually verizon offers that same 59.99 plan for 900 min... the only difference is that you get 5 friends and family... if thats not good enough 10 dollars more is a good price to pay for unlimited and get the facetime... although this issue will be fixed asap as ive been made aware and if you cant wait to use facetime till probably the end of the day today your just tool

posted on 10 Feb 2011, 13:41 1

45. tragichero (Posts: 163; Member since: 07 Jan 2011)


robert... i call bull sh1t on "I'd have to pay $10 MORE for 200 less minutes". you get the same minutes for the price you currently pay by switching to a verizon plan. not a big deal guys come on...

posted on 10 Feb 2011, 16:17

48. Robert (unregistered)


My plan now:
Alltel Family Plan
59.99 (900 minutes, 10 friends and family, unlimited mobile 2 mobile)
29.99 (data plan for my iPhone)
20.00 (required texting plan for iPhone)
9.99 (mom's line)
9.99 (dad's line)
Total last month, with taxes: 129.96 (that's not including taxes)

Since the 700 minute family plan with Verizon doesn't include any F&F numbers we would be compelled to use the 1400 minute plan at 89.99

If I were forced to switch to Verizon:
89.99 (700 minutes, ZERO Friends and Family numbers)
9.99 (for 1 extra line)
0.00 (this plan includes 2 lines)
29.99 (required data plan for iPhone)
20.00 (required texting plan for iPhone)
Total last month, with taxes: 149.97 (that's not including taxes)...

So, I know, now you say, "So what, shut up and pay $20 more a month and use the phone and the FaceTime features"... but the point is that Verizon had never prefaced the purchase of the phone with a claim that Alltel customers would have to switch their plans in order to fully utilize the capabilities of the phone. This, although it may have been inadvertant, must be rectified or else this will result in a class action lawsuit for deceptive and misleading business practices. There will certainly be at least thousands of aggrieved parties.

posted on 10 Feb 2011, 16:19

49. Robert (unregistered)


Sorry, CORRECTION... First Total is WITHOUT Taxes : 129.96

posted on 10 Feb 2011, 16:23

50. Robert (unregistered)


haha and the second total is WITHOUT taxes as well! duhhhh

posted on 10 Feb 2011, 20:32 2

53. narley (Posts: 357; Member since: 14 May 2009)


I wanna have my cake and eat it too...

meanwhile everyone else in here is paying normal premium pricing for premium features.

switch up,

or

shut up!

posted on 10 Feb 2011, 23:39

57. Whateverman (Posts: 3283; Member since: 17 May 2009)


Hold off on the lawsuits for a few weeks at least. This issue is barely a day old and was not something that would have been expected. Now that they know there is an issue, give them time to fix it!

Oh and the prices and features you quoted for VZW plans were incorrect. For $89.99 you get 2 lines with 1400 mins, 10 Friends and Family, and there is no requirement for SMS/MMS. You are correct about the $29.99 data plan and $9.99 for the additional line, but if you are not a texter the VZW plan would cost exactly the same. Still may not be something your interested in but just putting it out there. Peace!

posted on 11 Feb 2011, 01:09

59. Robert (unregistered)


Whateverman, you are incorrect. There IS a separate requirement if using the iPhone. You must have an SMS/MMS plan, offered for $20.

So, to correct my prior post, I would be compelled to join this plan -

If I were forced to switch to Verizon:
89.99 (1400 minutes, 10 Friends and Family numbers)
9.99 (for 1 extra line)
0.00 (this plan includes 2 lines)
29.99 (required data plan for iPhone)
20.00 (required texting plan for iPhone) ***
Cost per month: 149.97 (that's not including taxes)...

I think Verizon will come up with a solution soon. It has to do with Alltel SMS stamps interacting with Apple's FaceTime server . . . FaceTime is initiated by an SMS signal and Apple must have only been prepared to interact with Verizon-identified SMS signals instead of Alltel ones.

posted on 11 Feb 2011, 19:39

70. Whateverman (Posts: 3283; Member since: 17 May 2009)


Well, it never hurts to double and triple check, so that's what I did. I went to the VZW website and on the first page it has the iPhone and a disclaimer stating that there is a 2yr contract and a data plan requirement. But I called CS just in case and they confirmed you don't have to have a texting plan. So that 1400 min plan would be $129.99 just like the plan you currently have. Not saying you have to switch if you are happy with your plan. As they say, if it ain't broke, don't fix it. But we were right about getting that fix soon. A few Alltel cust saying that the issue has been resolved without changing plans.

posted on 11 Feb 2011, 21:43 1

73. PapaJay224 (Posts: 866; Member since: 08 Feb 2009)


FUCK WHO CARES!!!!! Just get the right plan Alltell sucked a ball sack and whent out of buisness your paying the same fucking price you cry baby, jesus christ.

posted on 09 Feb 2011, 19:22 3

4. halcyon (unregistered)


Man, stop complaining and change your plan if you want to see the vzw banner, there's no run around other than your plan doesn't have full compatibility/support all the iphone features.

posted on 09 Feb 2011, 19:37 1

6. theo14461 (unregistered)


AMEN, to that! If you wanna play, ya gotta pay!

posted on 09 Feb 2011, 19:36

5. joe678 (unregistered)


Who wants facetime anyways..its all grainy n glitchy..until the frontcam is 2mp at least then the next gen. network MIGHT be good enough to take the graininess away

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