iPhones fail much more often than Android devices, according to study

iPhones fail much more often than Android devices, according to study
Turns out iPhones' reliability is more a myth than reality these days – just take a look at the iPhone 6s' widespread battery problems and see for yourself. But it's far from the only problem plaguing iPhone users, at least according to device diagnostics firm Blancco: in a recent report, it claimed users of Apple's mobile devices experience a failure rate of 62 percent, which is a staggering difference when compared with Android's 47 percent.

The data was collected in the last quarter of 2016, though the firm notes iPhones' failure rates have been steadily increasing, with a 47 percent year-over-year difference. The iPhone 6 was reportedly the worst-performing of the line, though its failure rate has been falling. As for Android devices, Samsung was the biggest offender, with its 27 percent in Q4 2016.

It's important to note, however, that in the scope of the report a failure means a device not functioning as intended, no matter the reason. This is quite possibly the reason why these numbers appear so high – the study even factors in app crashes, which also happen to be an everyday occurrence for many users.

Still, one should take these numbers with a slight grain of salt, considering their source – Blancco Technology Group also happens to be a vendor of mobile device diagnostic solutions, and high failure rates are good marketing for them. Also, the data presented shows wild fluctuations between quarters which don't seem to be accounted for, and the data in the study is most likely sourced from the company's own services only, meaning the whole picture is somewhat incomplete. However, the relatively bad performance of iPhones is still worrying for a company which once advertised its products with the words "it just works", even if there's a chance it might be blown out of proportion.

source: Blancco

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157 Comments

2. Plasticsh1t

Posts: 3100; Member since: Sep 01, 2014

You've been using it wrong.

3. mikehunta727 unregistered

Once iPhone 6 blood stains get washed away, and are negligible in the stats, iOS'Es number will dramatically go down. 7 plus with only 3% failure vs over 15% for i6 in Q4 Interesting to note that Nougat is actually less stable then iOS10 at this stage though

14. AlikMalix unregistered

mike, you have to site sources in order for your post to have any weight...

41. mikehunta727 unregistered

Ali, you have to understand more then half the users on this site are fandroids who don't do any research themselfs, when you say something they automatically assume your a lying iSheep automatically(classic deflection move) and begin to reject you automatically. Fans like Trojan/Techie/etc don' think very rationally Then yet when I actually fully back my posts up, the person stays quiet and has nothing back to say. Been dealing with these clowns for a while now bro that's how they roll here. Only very few here can actually hold a intelligent debate with very little bias inserted (TerryTerius, Tyriom, vincelongman, few others also) these guys aren't afraid to admit weaknesses and advantages in both

45. mikehunta727 unregistered

Like look at Trojan's comment and also yours, but specifically him, he asked for a source(like always because he isn't capable of doing research, asks you for sources when you say something but never backed up his outlandish claims in the past before) , proving he didn't even bother to read past the headlines. Information to my OP all in source, the source included in the article lol.

58. sissy246

Posts: 7070; Member since: Mar 04, 2015

It was AlikMalix that asked for a source.

61. mikehunta727 unregistered

Yeah I was glad to give Ali my sources, it's just Trojan's snarky uninformed comment that I had my focus on, dude never bothers to read past headlines ever and spouts nonsense often and tells you"cite sources" when it's in the article he is commenting on. It's just not a good look for him at all He does that often

139. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

No matter how many users, it doesn't change facts. You always want to use numbers as an excuse, when the numbers take you out of a favorable spot. Appel is being discuss as beign less reliable, which proves a fact we have known forr years an tried to tell you stupid idiots over an over. You all tried to claim that Apple having full control over ist won software and hardware was a larger benefit vs OEM's who use other people stuff. We have proved this false many times. Windows is 100% and solely owned by Microsoft. One of the largest benefits to Windows is, its more open vs OSX or IOS and when there is an issue, more people can come up with a solution even before Microsoft does. Apple is both fast and slow with issue solutions. Liek others they have rushed to fix one problem, but then cause several more. IOS 7,8,9 and 10 have all been plagued with more issues then any prior version of iOS or Android combined. iOS 9 has the most patches and firmware updates an fixes vs any other version of IOS period. It has over 13 updates which included 4 firmware revisions. No version of Android or even Windows has had such. It proves this is not an advantage. Its just a money making false BS story you guys try to hold on to for dear life. The fact is it has more advantages on some level, but just as many disadvantages on another. That's just being fair and logical. Somethign you fans can't be. More Android fans? Sure! Because theer are more Android OEM's. Theer si more choice. That means theer are more prople who are getting a different expeeince. All IOS users get te same expeeince both good and bad equally because every phoen is 100%^ the same. The fact is any problem that is identified with Apple hardware or software, it effects 100% of people who have the exact same model. This is not tru of Android because of thes efact: All Android OEM's don't use all the same vendors for components. So if LG has a display issue, unless other OEM used them for the display, they wont have the issue. But Apple sources the same 2 vendors for dispalys. It was always Sharp and LG. Which means if Apple has a display issue with LG for example, every iPhone with an LG display has the same issue even if it is NEVER triggered. Which is another issue with you fans. You all assume that if a problem isnt report more than a few times, its not a big problem. Well lets use this exmaple. Lets say on the block where you live theer are 5000 people. Let say a fire breaks out. It woudl be safe to assume that at least one person has already called 911. So do all of you need ot call 911? if out of 5000 people 20 people actually made the call, does that make the fire any less real vs because the other people didn't call? Does it mean its any less of a problem? You all use the most stupid illogical points to even try to make a point. But then KIko007 claims, having a high IQ somehow equals being smart...which is factually also untrue. lol

135. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

If you never troll, your points would have weight. The fact is what he says doesn't even matter. Based on the article 58% of the phones Apple sold in Q4 2016 failed. Those include hwoever many iPhone 7 they sold too. The only reaosn the iPhone 7 would accoutn for such a low number, is well they sold a low number. FACT - any OEM that sells more product will have more problems. This is a given. As with any company as production goes up, quality goes down. In the 80's Ford wa stop dog. Out of the top 10 selling cars sold in the USA, 5 of them were Ford. Ford was killing Chrysler and GM who main focus was quanity over quality. In fact Ford's solagan at the time was Quality is Job 1. As Ford vehicles started to increase in models and production numbers, like GM they went down. In 1990, out of the top 10 cars selling in the US, only the Taurus and F150 were still in the top 10. Your numbers are likely very right. But the iPhone 7 was just release. Out of the 78M phones Apple sold in Q4 2016, less than 30% of them were the iPhone 7. Thus it would have lower number. But since the iPhone 7 is likely goign to be more of the sales for Q1 2017 vs older models, where the iPhone 7 will represent 50% of the sales, that 3% is goign to double or triple. Oh and theer are several reports of the iPhone 7 catching fire. In fact since the iPhone 7's release, there have been more than 7 unique iPhone 7 catching fire incidents that we know about. Which means theer are easily many more that are or have been reported to Apple directly which the media have not heard of. After all, Apple claimed only 9 peopel reported bending iPhone 6's. Yet later it is a well known fact that 10's of thousands of phones bent and now millions are having a defect of the diaplay because of it, which Appel refused to fix or repair without cost until they were sued. So yoru facts mean bullspatter in reality. Samsung didnt try to hide the Note 7 issue. The truly and only bad thing they did, was rush to get the Note 7 back out before doing proper testing. Which led to a second recall. As many iPhone that have downed planes, 3 in which 2 were in flight, have caught fire which by now is well up into the thousands, and those that have killed people which in 2016 alone was 3 people I remember, yet the Feds where do nothing. But because Samsung ghad a few catch fire 30 in the USA alone out of 2.5M, OMG everyone had a field-day. I can bet right now if we knew all the true facts about the iPhone, we would find that out of the 58% of failures for Q4 2016, that 3% of them were due to a battery failure that lead to fire. Which woudl dwarf all Note 7's.

4. keithtae

Posts: 564; Member since: Mar 25, 2015

Its sad/funny that everyone has forgotten about the htc new phones. Lol. I dont hear anything about them anymore lol.

7. drunkenjay

Posts: 1657; Member since: Feb 11, 2013

ht what?

29. maple_mak

Posts: 953; Member since: Dec 18, 2013

Your comment doesn't make sense.

6. jesus_sheep

Posts: 279; Member since: Apr 18, 2015

Goes to show iphones are just overpriced outdated "pretty" hardwares. If you want reliability and flexibility then Android is the way.

10. mikehunta727 unregistered

IOS has lead this category for years on end, Android only in past 3 quarters has finally been "more reliable" but really only reason why iOS numbers are so high here now is from the iPhone 6

82. marorun

Posts: 5029; Member since: Mar 30, 2015

Iphone 6S as well almost as worst as the 6...

141. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

That is false. The iPhone has been the wose phone as far as reliability for the following years. In fact the issues started with the iPhone 4. However here is the facts - Every single iPhone model from the very 1st to the present model, have all experience connectivity issues, even when it was exclusive to ATT. THAT IS FACT! The iPhone 4 was the first iPhone model to display a serious connection issue that not only effected it cellular connection, it causes issues with WiFi and BT connections. The 4S solved those issues, but then had its own issues. The iPhone 5 arrive bent and scratch up in the box. The 5S also had issue. The iPhone 6 is the worse at 29% failure and the 6S at 23%. Still higher than any single model sold by Samsung...THAT IS FACT! The iPhone 7 has had connectivity issues too, caught fire and more. You deny this? The fact si bruh, the only quality iPhone APple has was the very first. The next 2 models suffered from the CPU overheatign to a point it would totally discolor the casing. Or you need a refersher?http://forums.appleinsider.com/discussion/100048 http://appleinsider.com/articles/09/06/30/white_iphone_3gs_units_discoloring_from_excessive_heat The iPhone 2G had the issue too. Its just the casing were black, but they had the same overheating issue. Fact - Every iphone model after the iPhone 3GS, suffer CPU overheating issues. Thsi is one reason that lead to the iPhone 4's design change and also the iPhone 5 to aluminum. Many iPhone 4 and 4S users had their glass backs crack from CPU overheating. This article shows Apple knew of the issue and yet still blame YOU-https://betanews.com/2009/08/28/apple-if-an-iphone-cracks-or-overheats-that-s-your-problem/ Stop cheerleading for Apple. Here is another fact - Samsung or any Android OEM, has never blamed any device issue on the user. EVER! NOT ONE. Apple has done it with every single model that had an issue, even when it was clearly a software or hardware related issue. That is fact! You can say whatever you want about Android, whether it be true, false, exaggerated or on point. It wil go double or even quadruple for Apple. Apple busted for price fixing books. Samsung busted for proce fixing TV's. All corpoartions are evil and try to get over on consumers. Since they all do it and have ben busted, that means any wrongdoing you can think of, they are all guilty of it even if its never reported. You think Apple has never paid off the Feds? Here is an example of t time they did. Apple was busted for cllecting huge amount of data. remember that? Apple paid a huge fine to the Fed. The fine is a payoff.

8. drunkenjay

Posts: 1657; Member since: Feb 11, 2013

my iphone 7 plus is fine in the battery department. the chipping on the other hand....i guess thats a failure in the design department.

92. mikehunta727 unregistered

If you are using the matte black one then yeah unfortunately it can happen to some of them. This is just what happens when you use anodized black, all phones with anodized black body have this issue

9. maherk

Posts: 6770; Member since: Feb 10, 2012

I don't trust such studies, they are so vague. They only serve as clickbaits. Now Android fanboys will rejoice, then a follow-up article dissing Android will show up to compensate Apple fanboys for this.

13. AlikMalix unregistered

LOL... I trust them to a point if there's no counter-statistical data all over the place... the only difference for example is that when iPhones were discovered to have a defective battery - they were replaced for free, in one hour, on the spot, regardless of age and warranty expiration.... Also, even though my and my wifes 6s were on the list of defective ones - both of us didn't experience the problems this should cause...

17. maherk

Posts: 6770; Member since: Feb 10, 2012

iPhones and Galaxies will always counter hardware issues no matter what Apple and Samsung do, the higher the number of units sold, the more you'll face such issues. People over here expect perfection, but they fail to realize that almost every piece of gadget out there is prone to hardware defection, and the best example for this is recalled cars, even Volvo recall some of it's cars every now and then.

85. marorun

Posts: 5029; Member since: Mar 30, 2015

Maherk i understand what you mean more device sold = to more issue. Problem with thats logic is its dont fit with Ratio of sale versus return. Samsung and apple have nearly 30% return rate in first year where i work and thats for 7 years in a row. others OEM are all way under 5% and even near 0% in many cases. So when you sell 10 iphone and 3 return... but when you sell 10 moto Z and 0 return. Thats mean everything by itself.

144. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

The problem is Apple fans have to claim they have premium products and they are trying to claim that Apple products are perfect and thus justify their cost. Anything that shows this is simply not the case, they will have an issue with the results. For good or for bad the reality is, no product is perfect no matter how much it cost. Even though premium products do have less problems in general, when they do have problems they are very expensive to fix. After all the fact is products that have less issues means less money to be made from problems. So they charge far more money for it. Android users in general have never claimed any Android phone to be a premium device. We know for a fact, premium devices dont come with 720p displays. In our world this is considered a low end phone. 1080 is the mid-range because QHD is higher an is readily available. iPhone 7 spec'd phones cost use $400 or less. Apple is charging $800 for a phone with the same specs, and have less features. The iPhone is simply a device with a well balnce approach to using cheap and premium parts together. After all every phone does this. The Galaxy is a mixture of cheap and expensive parts. It is well balanced. They have this imaginary field of view that their is none better because of what we pay. While the fact show we pay what they pay and get more. They use lame excuses to say they dont need something. Well MILLIONS of people everyday buy things they dont need at various costs. The iPhone is certainly not the top of that list. They want to take their opinion as better, as being some fact. They have a problem with being wrong. Anything that shows they are, they backlash. All the Note 7 jokes only made me upset because they Note wasnt having an issue some other phone hasnt had. It simply had a difference cause. But a manufacturing defect that is missed an not on purpose, then the time Apple knowingly released products they knew had serious issues. Like the iPhone 4. Samsung didnt know about the battery. We have seen how extensively Samsung tests there devices. The test we have seen are far more rough on phones than any Apple test I saw testing their phone. They have been like this about all Apple's products and facts simply show, that Apple has full control over their products, they offer know true advantage whatsoever. Its basically like buying Beats.

84. marorun

Posts: 5029; Member since: Mar 30, 2015

Alik thats bulls**t i had load of clients refused a replacement battery and suffer from the 30% bug.

120. AlikMalix unregistered

Motoring, I don't believe your posts. I actually ask about what you post regarding realiability of certain devices at at&t, Verizon, bestbuy. They all lean toward iPhone/iOS being more reliable, less issues, and headaches. You Can spot some workers that are diehard android fans - and would s**t on iPhone every opportunities they get, but general consensus - you lie!

125. AlikMalix unregistered

I honestly did not try to misspell your name, mororun

148. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

And you believe them because they are saying what you want to hear. But look at the numbers. The fact shows they are lying whether they know they are or not. Look at the numbers 29% of just one model had failures. The worse Samsung phone was the S6 at 7%. So you think people were bring back more S6 models vs the iPhone 6? The numbers show they are lying. Yet you still believe them and choose to use their story. That's not very smart. The fact is, when you are lead to believe something, not matter how you feel about it personally, you have to face the facts. The facts arent always going to be in yoru favor. This time they arent. So what. Why does it even matter. Whether your phone has an issue or not. Stop exacting as if your experience is the experience of everyone and stop acting like any of this matters. The fact is no matter what problem a company has with their products, if you like them you will buy them. Samsung had an issue with the Note 7. I have my Note 7 and I'm willing to take the risk, because personally I feel I have nothign to worry about because the odds are simply in my favor. Out of 2.5M phones, only 40 actually caught fire. Unlike the iPhone having a 29% faulire rate for whatever reaosn. The Note failure was due to a single specific reason. The iPhone issues are numerous amounts of issues. It's simply fact! Closed-source platforms have always had more issue vs open ones. Open ones can be fixed faster because more hands and eyes are on it. With MS or APple you have to rely on them. But even Windows is more open to 3rd party fixes vs IOS/OS X. Didnt Windows for years have more issues? But it has more issues because it does more. A product that does less sjhould never have more issues than one that does more. This is the issue Apple is having now. But the fact is, Apple has had this issue many times, its just you all turn a blind eye to all of it.

157. trojan_horse

Posts: 5868; Member since: May 06, 2016

So we're supposed to believe your anecdotal evidence of it happening in your store??

145. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

But not having an issue doesn't men issues dont exist. That is another of one of you APple loyalist crazy ideas. Guess what, Cancer is a serious issue with men my age. Just because I dont have it, doesn't make the issue any less serious. Many people have said they have had issues with speed on Samsung devices. But our experiences are not identical. That issue XDA claimed they got from the Note 7 in speed tests, I can't say I have experienced. All they are using software that pushes the device performance past what a normal user would do. But just because I dont have the issue, doesnt mean it isnt an issue. But the problem is, some people be making up false Android claims or base those claims off some other device they used and havent even used the recent models. Or they act like iPhone;s don't lag. Their argument is they dont lag as much? Say who's. Maybe they dont lag that must for you, that doesn't mean everyone experience is like yours. That is their issue in a nutshell. The other issue is they dont understand that we who buy Android, understand that a product with more features and capabilities tend to have more problems associated with it. We own things like homes are cars and these are things we know that the fancier they are, the more problems they have. But they hate the fact that we actually have more, and have less problems than they have, when they claim well becaus ethey have less they have less problems and facts show that is totally false. It burns them up. There is no point in arguing with a Zombie. That's why I resolved to not argue. Will state the facts. The facts is iOS isnt better because it's Sandbox in its own little world. We who love Android dont have to result to lame duck attention tactics. Fact will always win no matter what your opinion of something is. The fact is it will be good and bad on both sides. Arguing over this with them is pointless. They are to honorary to ever be wrong.

16. darkkjedii

Posts: 30964; Member since: Feb 05, 2011

In my experience, and I have a ton with both android and iOS, it's about the same. Android devices tend to lag more over time though, but they also do more CPU taxing executions. Between my two 7 Plus's and my 2 Note 7's and S7 Edge, the iPhones ran smoother more consistently, almost no lag at all. Nougat is nice and smooth so far too.

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