Google Pixel 3a and 3a XL plagued by power issues

Google Pixel 3a and 3a XL plagued by power issues
Google Pixel phones have the reputation of offering buttery-smooth performance, courtesy of stock Android. They are supposed to be the way to experience Android in its purest form, and you'd think that bugs and unexpected problems would be brought to an absolute minimum, considering that Google is the company both behind the hardware and software running on it. Unfortunately, however, every generation of Pixel phones has had its fair share of issues at launch, and the new Google Pixel 3a and Pixel 3a XL are no exception to the rule.

Early adopters of Google's new affordable Pixel phones have started reporting random shut downs when their phones are left idle. The problem seems to affect both the Pixel 3a and the Pixel 3a XL, with random shut downs occurring throughout the day for many users. Reports of the issue began surfacing on Reddit over the last day, and while many Pixel 3a owners have confirmed that they've experienced the bug, there are still some that remain unaffected.

It is currently unknown what's causing the problem, although the possibility of a third-party app being being the culprit has been ruled out. Users on Reddit have been able to replicate the issue while using their devices in "Safe Mode," which disables any third-party software. When a random shut down occurs, the phone won't simply turn on by pressing the power button. Instead, it has to be hard reset by holding the power button pressed for around 30 seconds.

Due to the unpredictable nature of the bug—it seems to occur at random times while the phone is not being used—getting to the root cause may be tricky. Since investigation into the issue is still in its infancy, Google has not yet publicly responded to any related queries. If you are experiencing random shutdowns on your Google Pixel 3a or Pixel 3a XL, we'd advise you to report the problem through  "Support & tips" page in "Settings" on your phone.

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54 Comments

1. japkoslav

Posts: 1552; Member since: Feb 19, 2017

And nobody is surprised. Gotta love the consistency of Pixel software bugs.

2. kanagadeepan

Posts: 1278; Member since: Jan 24, 2012

May be Digital Well-Being is again the culprit...

8. middlehead

Posts: 467; Member since: May 12, 2014

Or these people haven't updated Netflix yet

3. anixo

Posts: 16; Member since: Sep 14, 2018

New pixels...new issues

4. blkkobra

Posts: 44; Member since: Jan 22, 2014

Sucks that people are having this issue. I've been using the 3a XL since launch and have had no issues. Phone feels solid and performance is smooth so no complaints from me, so far.

5. User123456789

Posts: 1176; Member since: Feb 22, 2019

Every year same story. You all can wait for P4 to have issues

6. tokuzumi

Posts: 1961; Member since: Aug 27, 2009

I picked up a 3a last week, and haven't had any issues. I am not using digital well being.

21. Randothecomando

Posts: 1; Member since: May 20, 2019

Same here. I turned digital wellbeing off. Don't need my phone telling me when to put it down. Haven't have any other with my 3a XL either. Had if for 5 days now.

7. Acdc1a

Posts: 477; Member since: Jan 21, 2016

I haven't had the issue on my 3a. Sucks that Pixels continue to have issues though.

9. KickRocks

Posts: 283; Member since: Mar 22, 2011

WHY Google....................................WHY???

10. iloveapps

Posts: 909; Member since: Mar 21, 2019

Like all android

11. Subie

Posts: 2427; Member since: Aug 01, 2015

How about the charging issue that the "IOS" iPhone XS Max had last year...

13. Vancetastic

Posts: 1771; Member since: May 17, 2017

Maybe I should tell him about my touch screen issues and replacement on my X...or the way it occasionally stutters and momentarily freezes.

14. Subie

Posts: 2427; Member since: Aug 01, 2015

No please don't, it will ruin his snide fun... ;)

16. Venom

Posts: 3824; Member since: Dec 14, 2017

Don't get me started on the mountain of issues that sometimes plague iDevices. A lot of them are things that shouldn't have never gotten out of beta.

12. Jrod99

Posts: 778; Member since: Jan 15, 2016

4th time not the charm. Oh well.

25. meanestgenius

Posts: 22503; Member since: May 28, 2014

Exactly, smh....Google Just can’t seem to get it right with the Pixels. Such a shame.

27. Venom

Posts: 3824; Member since: Dec 14, 2017

No issues with mine. Seems like Google has gotten it right with the 3A despite what some ill informed people think.

30. bigstrudel

Posts: 621; Member since: Aug 20, 2012

No problems with 1 device = Google has got things right. May as well live blindfolded bro.

33. meanestgenius

Posts: 22503; Member since: May 28, 2014

Exactly. It’s like Google fans are purposely turning a blind eye to the issue Google has with their smartphone line.

39. Venom

Posts: 3824; Member since: Dec 14, 2017

No blind fold. I'm just speaking from my experience instead of my backside like the geek that turns a blind eye to their OEM issues.

51. bigstrudel

Posts: 621; Member since: Aug 20, 2012

You do realize your personal experience is overridden by 2 complaints right? There have been many more complaints than that lol. Cognitive dissonance look it up bro.

45. meanestgenius

Posts: 22503; Member since: May 28, 2014

It’s funny how Pixel fans spit so much venom from their backside and turn a blind eye to the issues of the Pixel line, but attack other OEM’s furiously for having less issues than the Pixel line does.

34. meanestgenius

Posts: 22503; Member since: May 28, 2014

4th time not the charm indeed, lol. Google still hasn’t gotten it right, despite what some ill-informed people think.

38. Venom

Posts: 3824; Member since: Dec 14, 2017

Sort of like a phone that was recently released that can't even get the camera or in screen FPS right lol despite facing several delays.

46. meanestgenius

Posts: 22503; Member since: May 28, 2014

Not nearly as bad as fumbling four generations for smartphones, including one generation having issues wit the camera, the main selling point of a Pixel lol.

15. chris2k5

Posts: 291; Member since: Nov 17, 2012

Not a surprise. Cheap product = poor quality

20. Venom

Posts: 3824; Member since: Dec 14, 2017

Good thing credible reviewers have said otherwise. The only thing that is poor quality here is your attempt to discredit the Pixel 3A.

36. bigstrudel

Posts: 621; Member since: Aug 20, 2012

Dude people reporting shutdown issues are discrediting Google not online fanboys from dead sites. Lol just lol.

40. Venom

Posts: 3824; Member since: Dec 14, 2017

Right, because things don't get exaggerated just to make a story and stir the pot. I'm not a journalist, but I'm not blind nor stupid.

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