ZTE ZMAX returns to T-Mobile with warning to buyers not to hack the battery

Earlier this month, we told you that T-Mobile had pulled the ZTE ZMAX from the carrier's retail stores, including its MetroPCS pre-paid division. It had nothing to do with poor sales, as some had thought. Apparently, some of T-Mobile's customers were taking advantage of the easy to remove "non-removable" battery cover on the handset, and were trying to remove the cell.

A T-Mobile internal memo, which was disseminated today, confirms that a small number of ZMAX owners were trying to remove the 3400mAh battery from the handset. Because this action could have led to injuries, the carrier pulled the phone from its lineup. There was some thought that those trying to pull out the non-removable cell were used to conducting a battery pull on other models whenever they needed to reset their phone.

T-Mobile reminded employees that the phone can now be sold and that sales and promotional materials related to the handset can now be returned to their prior locations. The  mobile operator is making one change. Now, when a ZTE ZMAX is sold, T-Mobile reps will inform buyers of the handset that neither the back nor battery is removable and attempts to remove either or both can result in an injury and the voiding of the phone's warranty.

source: TmoNews

Related phones

  • Display 5.7" 720 x 1280 pixels
  • Camera 8 MP / 1.6 MP front
  • Processor Qualcomm Snapdragon 400, Quad-core, 1200 MHz
  • Storage 16 GB + microSDHC
  • Battery 3400 mAh(14h talk time)



1. waddup121 unregistered

Ooh ouch. Gotta make the phone user-replacable.

2. Planterz

Posts: 2120; Member since: Apr 30, 2012

I guess the sticker on the back isn't enough for stupid people, so they need sales reps to verbally tell the customers too.

6. samsboy unregistered

I am begging to realized that USA houses a lot of stupid people. Are they just born doomed or they don't have basic education at least to be able to read " non removable". I can't believe this.

7. Planterz

Posts: 2120; Member since: Apr 30, 2012

I might be offended if your own post wasn't riddled with spelling and punctuation errors. Stupid people exist in every country. You are proof of this. Take your xenophobia and undeserved sense of superiority and cram it.

9. samsboy unregistered

English is not my first language. How many languages can you speak? At least, I can manage three. French, which is the first, English which is the second, and German as the third. And I am studying the fourth which is Chinese. I didn't meant to offend you my dear. I was just baffled that such stupidity is demonstrated in USA.

10. Doakie

Posts: 2478; Member since: May 06, 2009

Yup. I'm an American born and raised and I'll be first to tell you that they're are a ton of stupid people that live here.

12. Planterz

Posts: 2120; Member since: Apr 30, 2012

Indeed there are plenty of stupid people here, as I said in my first comment. But stupidity is not a chiefly American trait, and it's a baseless stereotype as much as picturing samsboy as a smelly, cigarette smoking, beret wearing, cheese eatin' surrender monkey.

13. samsboy unregistered

wow, monsieur Planterz, "picturing samsboy as a smelly, cigarette smoking, beret wearing, cheese eatin' surrender monkey". All these for me alone? Don't you think you are getting too far? My comment was based on the fact that something clearly written non removable and some guys still want to remove it. And if this is making news it was clearly not 2-3 people that did it, there must have been lots of them. Why are you taking this too personal, don't tell me you are one of those racist Americans still hanging around.

14. Planterz

Posts: 2120; Member since: Apr 30, 2012

You're missing the point completely. Lost in translation, perhaps. You're the one making the stereotypes. You are the one that brought nationality into it. You are the one implying that every American is either stupid from birth, or doomed to be stupid because of our education system. And you accuse me of being racist? Race has nothing to do with it. "American" isn't a race any more than "French" is. And I didn't call you a cheese eatn' surrender monkey (it's a Simpsons joke, btw), I said that you making American stereotypes would be like me making stereotypes about French people. But keep up the ignorance. You're doing your nation proud. And you're not at all living up to the stereotype of French people being haughty and arrogant towards Americans. (that's sarcasm, by the way)

15. samsboy unregistered

Point noted. Let's get over it. I am not doing any translation. I am proud of the little English I know. Let them know that "Non removable" means it cannot be removed. If America has a problem with their educational system, let them learn from the English people. French system is not good either, but at least we know that "Non removable" means cannot be removed.

16. ibend

Posts: 6747; Member since: Sep 30, 2014

its already became stereotype for USA

3. hafini_27

Posts: 951; Member since: Oct 31, 2013

Are these ppl stupid or what?

4. Fallen1

Posts: 288; Member since: Nov 14, 2014

Humanity -1 point

5. matistight

Posts: 996; Member since: May 13, 2009

They buy it because it is cheap and has a big screen. Generally, ZTE buyers in the US barely know how to get through life. If you smart, you'll never buy ZTE or Huawei.

8. Nick1119

Posts: 14; Member since: Sep 21, 2014

Hmmm. I can say the same for every Android buyer, they're the cheapest of the bunch, compared to an iPhone. Plus, 99% of smartphones are made in China, where ZTE and Huawei are from so... You might want to reconsider your comment.

11. Doakie

Posts: 2478; Member since: May 06, 2009

Wow. You can say the same about every Android buyer? There's over a billion activated Android devices. That's a lot of stupid people. I bought my OnePlus One because I'm smart with my money. $363 delivered and it's got identical specs to a $900 iPhone 6 Plus. Who's smart now? Eh. I guess you get a pass because I think ever Apple owner is computer illiterate. They like the iPhone because it's basic, one button (home smash) then it's off to clicking on the next pretty icon then Home Smash again. Herp de derp.

17. ibend

Posts: 6747; Member since: Sep 30, 2014

identical specs? cmon.. oneplus one have better spec.. only their screen that are the same.. the rest is better than iPhone6plus

20. Nick1119

Posts: 14; Member since: Sep 21, 2014

Let's be honest. In a benchmark test the iPhone crushes your piece of shot one plus one. IPhone 6 plus I'm talking about. But granted, I'm an Android user mainly , because Apple restricts the usability of their phones. But I was talking to the idiot on top who criticized Chinese phones without knowing that 99% of phones are made there.

18. tacarat

Posts: 854; Member since: Apr 22, 2013

Some folks haven't seen iPhone damaged because the owners took a screwdriver to the back in order to open it.

19. Nick1119

Posts: 14; Member since: Sep 21, 2014

I have the zmax and there's no way to detach the back cover, only by prying it off with a knife. Some people are just idiots.

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