Where do you shop for smartphones?

Where do you shop for smartphones?
With the proliferation of online commerce, one would think that consumers today buy less and less from actual, brick and mortar locations. That's certainly true when compared to previous years, but smartphone sales, from what we know, are still mostly the domain of carriers and giant hypermarket chains like Best Buy and the like.

That's not altogether surprising, even though we reckon a good portion of those are ordered online. After all, most of us would prefer to first check out a device in person and at least spend some time playing around with it before committing. Even if you're ordering from an e-commerce website, you likely either have seen the device in person already, or it's common enough for you to take the chance. You can always (?) return it if you don't like it anyway. 

That's all speculation, however, based on empirical and factual knowledge we've picked up over the years from both quantitative and qualitative research. It doesn't necessarily apply to our readers. So it's time to take a head count once again! Where do you shop for smartphones?

Where do you shop for smartphones?

Local carrier store
Online carrier store
Local store of a major chain (e.g. Best Buy)
Online store of a major chain (e.g. Best Buy)
Direct from manufacturers' online store
Direct from manufacturers' local store
Third-party, e-commerce websites (Amazon, eBay, AliExpress, etc)
Other (let us know!)



1. AlikMalix unregistered

Manufacturers store...

3. Zack_2014

Posts: 677; Member since: Mar 25, 2014


4. AlikMalix unregistered

Don't be such a pessimist, sooner or later Samsung or LG will start building their stores too, and then you'll be able to shop and get assistance by real people just like iPhone users.

9. TyrionLannister unregistered

They already have them since years. Which rock are you living under? BTW the 'assistance' by real people is more like fooling customers to buy the phone they get most profit from.

11. AlikMalix unregistered

Tyrion, I respect your opinions here, but I have never been "sold" to, or persuaded to buy something I don't want/need. I came in with iPhone 3GS when iPhone 5s was already on the market and was treated just as well as customers that were there to spend money. But I don't see Samsung stores or google stores anywhere, where I can take my android device and not end up talking to a salesman disguised by Samsung labeled shirt - at bestbuy I had to show him a few tricks about the phone that he was selling - but he knew all the talking points very well. This is my observation...

16. TyrionLannister unregistered

Maybe it's a country thing. Here you can find samsung, LG or even Sony stores. I won't share the story but I've been fooled once, years ago.

27. sissy246

Posts: 7124; Member since: Mar 04, 2015

The Samsung guys at my BB are very sharp. They are trained buy Samsung just like Apple salesman are trained buy apple.

30. fiji.siv

Posts: 95; Member since: Nov 25, 2015

I was at the Tmo store sometime last year just killing time and I asked the employee "What speed CPU is in this phone?" She looked it up in their system... "it's 64bit."

2. stefanos11

Posts: 1; Member since: Feb 03, 2016

PhoneArena why am i not able to vote from my smartphone? Please fix this!:)

5. Wiencon

Posts: 2278; Member since: Aug 06, 2014

Third party store, always lowest prices and still getting warranty

14. villagerguyz

Posts: 96; Member since: Jul 22, 2015

Me too.

6. darkkjedii

Posts: 31280; Member since: Feb 05, 2011

Carrier stores and of course, the Apple Store.

7. dancheung77

Posts: 202; Member since: Jan 28, 2015

My buddy's shop in the south Bay Area in LA. can't beat that ;)

8. carlemillward unregistered

Orange Store

10. EC112987

Posts: 1216; Member since: Nov 10, 2014

Depends on the phone and the availability.. AT&T, Apple, Amazon, EBay..

12. da.pharoh

Posts: 3; Member since: May 29, 2013

Gitex Shopper- Dubai


Posts: 170; Member since: Feb 06, 2015

a shop which sell different brands of phones and accessories.

20. Awalker

Posts: 1981; Member since: Aug 15, 2013

I buy online through either the manufacturer's website or a e-commerce site.

21. Bernoulli

Posts: 4361; Member since: Sep 01, 2012

Locale Indian guy at a kiosk

22. Ruturaj

Posts: 1484; Member since: Oct 16, 2014

I use to buy at small local stores in India when I came to US I got my S4 from carrier and this year note 5 from best buy. I guess in US best buy has great deals if you are getting carrier phone, I got note 5 on launch day with $200 + $45 gift card and a free wireless charger.

24. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

I've bought devices directly from the manufacturer only when it's reasonably priced. Otherwise, I get it via third-party sites like eBay, Kijiji, etc.

25. MichiGo

Posts: 173; Member since: Sep 09, 2014

I shop on facebook.

26. sissy246

Posts: 7124; Member since: Mar 04, 2015

From who ever has the best deal at the time.

28. IgorEfremenko

Posts: 108; Member since: Nov 30, 2011

Steal them LOL.

29. ezfidel

Posts: 63; Member since: Dec 25, 2012

I get all mine from Craigslist. Just got the v10 for 340.

31. MacWiNux

Posts: 128; Member since: Jan 07, 2014

online shop that sells second hand phones...not that rich

32. Plutonium239

Posts: 1231; Member since: Mar 17, 2015

My local AT&T store of course, or their website.

33. ihearlivepplz

Posts: 80; Member since: Jul 06, 2015

Amazon or Flipkart if I can get a cheaper price. But if i'm getting the same deal as a retail store then I'd rather just go to the store like I did for my S6. Also I've never come across a store in India that advertises a return period. They usually tell you to claim manufacture warranty if you have a problem or just don't like the phone. In this way buying at Amazon is better.

34. ibend

Posts: 6747; Member since: Sep 30, 2014

whatever, the cheapest one I can find (from legit seller) btw, where is the chice for "I always line up since midnight in front of store, just because I dont know how to pre-order online, or buy phone from other store"

36. curiousDillan

Posts: 46; Member since: May 26, 2015

My last couple of phones I bought directly from Google's online store. My next one will probably be the same. I like Nexus devices, and I like having an unlocked phone.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.