Verizon to AT&T: reliability isn't "a hollow claim. Or a slogan."

Verizon to AT&T: reliability isn't
Last week, AT&T began running a series of ads that an anonymous third-party firm conducted a study and found that AT&T has "the nation’s fastest and now most reliable 4G LTE network". Not surprisingly, Verizon doesn't really agree with this assessment, though Big Red hasn't responded directly to AT&T, it has released an ad saying that reliability isn't "a hollow claim. Or a slogan."

The ad was printed today in The Wall Street Journal, and although Verizon doesn't single out AT&T by name, it is very clear to whom the message is intended when Verizon said:

Verizon goes on to say that it sets "the highest standard" for itself in terms of reliability, and then details how it attempts to reach those standards, including spending $7 billion to "build and maintain" its network, testing with smartphones and inside buildings, and even touting its RootMetrics awards for "call, text and data performance". 

Interestingly, Verizon also refers to its "rigorous scrutiny of the latest devices" as part of the process. We assume this statement extends to software updates, which would make it seem that Verizon would rather annoy users by delaying software updates by months than cause even the slightest potential hiccup in service. Do you think that's a worthy trade?


source: CNET

FEATURED VIDEO

17 Comments

1. xtroid2k

Posts: 601; Member since: Jan 11, 2010

Having worked for Verizon wireless in the past, I can truely attest to the standards they hold them selves to. They constantly train the employees and are alwats looking to innovate. I have friends who still work there. I can't say ATT is bad neither and I really do hope they have what they are advertising. Personally I've used vzw in at least 15 or more states without dropping a call. I've used the net in more then 5 states however to be fair some was 3g and some 4g. Personally I look through these add compaigns and find what works for me and today that's my GS3 on metropcs.

10. PAPINYC

Posts: 2315; Member since: Jul 30, 2011

Well, I have been a Verizon Wireless customer for the past 12 years and can affirm everything they say and state. Furthermore, I can disavow everything AT&Tragic claims!! I've also used the other carriers, including AT&Terrible aka Cingular/Cingucrap aka Ma' Bell and here's my sumnary from best and most reliable to worst which includes coverage and customer service (just to consider a couple of factors; not all): 1. Verizon - Plain and simple: truly most reliable service and comprehensive 3G/4G/4GLTE coverage nationwide; I haven't had a dropped call in at least 6 years. Customer service is based stateside and not outsourced to some thrid-workd country where English is barely spoken; I always experience EXCELLENT Customer Service. 2. T-Mobile - Coverage not as comprehensive and their 4GLTE coverage is limited to very few markets; voice calls are clear but, my Mom, sister and brother experience dropped calls on a regular basis (at least a few times per week). Customer service is outsourced and horrendous; my brother was once told by a "service" rep' to contact Samsung directly regarding the pending update that would bring Multi Window functionality to his Note 2 back in December 2012. 3. AT&T(RAGIC) - Only #3 because Sprint is SOOOOO abysmal in terms of everything. Before T-Mo' my Mom had Cingular/Cingucrap - dropped calls all the time and choppy voice reception when call didn't drop. Customer service also outsourced. 4. Sprint - had it before Verizon back in 1999 and again in 2010 (for 5 months with the HTC EVOOOO); SUCKED in '99 but, improved in 2010 and, unfortunately, their infrastructure wasn't strong enough to support the growth in post-paid subscribers once they added the iPhone. Their data service is now as SLOOOOW as a turtle and their voice is choppy. They also lease out their network to Virgin and a few others in addition to having their own PrePaid service (Boost or, as I like to say, Bust) and, therefore, their network is severely bottle-necked. And, the WORST Customer Service of any U.S. carrier.

12. RS9568

Posts: 13; Member since: Jun 22, 2010

Bitter much?

16. PAPINYC

Posts: 2315; Member since: Jul 30, 2011

Not really, (biÄch) :D

14. Omarc07

Posts: 574; Member since: Nov 12, 2012

I havent had a dropped call or bad call quality on att in the past 2 years in California, vegas, texas and puerto rico btw verizon craps out in puerto rico it goes into roaming since theres no verizon over there nada since i was roaming when I had verizon on PR 75% of my calls dropped and sounded bad. Luckily att works awesome in PR.

15. PAPINYC

Posts: 2315; Member since: Jul 30, 2011

Omarcito, too bad I had those experiences with AT&T. I've known people over the years with AT&T here in NYC and they've never had good service; you're one of the lucky ones!!

17. nnjerzy

Posts: 126; Member since: Jun 19, 2013

I dont agree with anything you said,, i think those comments are you own,, only..!! Verizon overpriced,, nasty customer service reps... they dont do anything for the customers period... the LTE always went out or down with a outage!!! TMOB LTE & ATT LTE faster than Verizon,, limited but getting there but still faster..... I have had TMOB for 4 months now,, funny how i havent had any dropped calls yet. And all the reps over the phone was nice and pleasant to deal with thus far. And when I had ATT as well i had no issues with them at all either... I needed everything Unlim.. so i went for TMOB so it was a no brainer.. Verizon is over priced garbage

2. jroc74

Posts: 6023; Member since: Dec 30, 2010

See....some ppl think reliable means fastest data speeds, or constantly fastest data speeds. Calls are part of reliability. Reception....phone and data.... is part of reliability. Even tho in my area AT&T and Verizon are almost neck n neck for good to great service, I think Verizon might have the most coverage, least dead spots. That said....my PS Vita on AT&T's data plan had the best data reception of any smartphone I ever had on Verizon in my apt. That includes Motorola phones. That could also be a hardware thing, as the Vita doesnt make calls; it could have better data hardware in it. Whatever the case it has me looking at AT&T a lil closer now.

3. -box-

Posts: 3991; Member since: Jan 04, 2012

AT&T and verizon seem to be more or less matched in terms of domestic experiences, save that verizon is more expensive. As far as I have found from others, sprint (and their MVNOs) is the worst of all.

5. Goldeneye

Posts: 419; Member since: Jan 22, 2011

More expensive? how is that? similar pricing.

13. -box-

Posts: 3991; Member since: Jan 04, 2012

Similar does not mean same Verizon tends to be $5-30 more expensive across the board for comparable plans. Hence, more expensive. In fact, they're one of the most expensive in the WORLD.

4. KingKurogiii

Posts: 5713; Member since: Oct 23, 2011

i've been working for Asurion for the past few weeks and in my building Verizon and AT&T are just a floor apart and people doing calls for Verizon have soooo much more resources than the ones doing calls for AT&T. Verizon definitely cares the most about the customer experience.

6. zennacko unregistered

Verizon claims reliability... and the capacity of rooting your GS4 should you update. Now, if AT&T comes back to say that reliability for a carrier must include freedom, VZW will be a sad panda.

7. ojdidit84

Posts: 462; Member since: Jul 16, 2011

Not really because your comment makes absolutely 0 sense...

9. darkkjedii

Posts: 31101; Member since: Feb 05, 2011

OJ did do it lol.

11. zennacko unregistered

Prove your point.

8. darkkjedii

Posts: 31101; Member since: Feb 05, 2011

Verizon sucks, they nickel and dime you for everything, and in Vegas drop calls, and have data outages just like everybody else. I've had the big four carriers for extended amounts of time, and AT&T "who's crappy too" has been the most reliable.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.