Verizon rep tells customer to pay $308 bill or else the carrier will blow-up his house

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Verizon rep tells customer to pay $308 bill or else the carrier will blow-up his house
We know that times are tough for both businesses and customers. So,we are not terribly surprised to hear that a Verizon Wireless customer could not make the $308 payment due on his monthly invoice. It is what the rep for the carrier allegedly said that takes this story to another level. Al Burrows, the customer,worked out a 90 day payment plan on the debt with the assistance of a Verizon collector. Not terribly long after both sides agreed to the deal, another Verizon rep made a call to Mr. Burrows and even though he was aware of the deal, the rep demanded immediate payment and threatened to "...blow your m***** f***ing house up". Burrows, who admits to being scared about the threat, is suing the carrier and filed the case with New Mexico's First Judicial District Court.  Ironically, we recently reported about an $18,000 Verizon bill accumulated by one family over several months that appears to be based on a misunderstanding about the expiration of a special offer. Verizon wrote off that debt completely.

source: ABC



1. tuminatr

Posts: 1151; Member since: Feb 23, 2009

lol this one is funny, well maybe not if you got the call people should pay their bills, but it is his choice not to and he should not be threatened I smell a lawsuit and a fired employee

12. Striker13084

Posts: 128; Member since: Mar 30, 2009

I don't know sounds like a trumped up charge to me. The customer might just want verizon to take care of the bill so he goes away.

15. tuminatr

Posts: 1151; Member since: Feb 23, 2009

you never know what the charge is dont let your prejudice make the decision


Posts: 3131; Member since: Jan 12, 2010

Wow seriously? What kind of idiot threatens a customer like that? I mean come on, any time you are in customer service, even if the customer is a complete idiot, you kiss their asses and suck up to them. My coworker got called an idiot by a at&t customer service rep and got a month of free service. So yea, lawsuit is just the begining in this lol

3. DonLouie

Posts: 594; Member since: Dec 22, 2008

The sub shouldn't be worried about some empty ass claim of violence. He's about to get paid now

4. jdmdany

Posts: 23; Member since: Mar 23, 2010

WTF, i got to watch the video and now its removed, awesome.

5. vzwtechbill

Posts: 175; Member since: Mar 16, 2009

Since all calls are supposed to be recorded, I wouldl love to listen to it and find out which side the BS is on, cause I'm smelling it...

11. Trevsx1000

Posts: 33; Member since: Dec 08, 2009

Totally agree.

14. Cali_E

Posts: 196; Member since: Sep 24, 2008

i second that, smells funky

6. vzwman

Posts: 385; Member since: Oct 26, 2009


7. SPcamert

Posts: 56; Member since: Feb 06, 2010

They got this one slightly wrong. It wasn't a rep that works for Verizon. It was a collection's agency rep that the debt was sold off to. I guarantee that if it had been someone Verizon actually had control of they'd be out the door and news would be on this site of their immediate dismissal 10 seconds later as damage control.

8. WnnaFghtAboutIt

Posts: 149; Member since: Aug 31, 2009


9. sundroid

Posts: 3; Member since: May 20, 2010

Its funny. But still one must know what one has signed up for. well common sense is not so common these days so.... having said that its the duty(if ethics means something) of carriers to notify when the special offer is over. Like cable companies they should either notify the customers or lock the service. Remember how cable companies lock the channels after the promotional period?????? people use your brain not ass. Be responsible and know whats going around u.

10. ibap

Posts: 867; Member since: Sep 09, 2009

As in most things, you get what you reward. Since the rep knew about the payment plan that was arranged, and still called them, I have to conclude that they would have earned either $ or brownie points for getting the guy to pay up sooner. Or they were too stupid to understand what 'payment plan' meant. Note also that this account was for the guy's stepson - which just goes to show that you shouldn't co-sign such things. However, other stories also say he moved because of the threat. Is that so bright? I'd have notified the authorities of the arson threat, and let them take it from there. On ABC, it says that they rep left the message on the answering machine, so you'd have to know there'd be a recording of it. Not too many brains all around. VZW should be looking for a new collection agency. Also a new ad agency, given the creepy teen-meeting-facebook-guy-who's-been-hitting-on-her - and ALONE to boot. Have they totally lost their marbles?

13. FightForTheLost

Posts: 20; Member since: May 25, 2010

Wow, this just sucks. Hopefully not all of their contacts r like that?

16. cellgeek82

Posts: 518; Member since: Dec 20, 2009

Ok, who hired the ghetto employee? Someone tell that Verizon rep that this isn't the street and to "chill dog".

17. Symbianlover

Posts: 6; Member since: Oct 13, 2009

Talk about misleading title!!! Collecton agency rep, not a vzw rep. Come on phone arena......

18. oo7jbondistm

Posts: 7; Member since: May 16, 2010

Perhaps you should read further into the article instead of throwing verizon under the bus you should be going after the collection agency that threatend the customer. If you listen to the tape on abc at no point do they say they are from verizon and if you are educated and can read then you read that it says a collection agency not Verizon. Im pretty much fed up with your bias reviews and articles. I swear you should call yourself AT&T's Phone arena or IPhone Arena or the Verizon Wireless Hating Iphone fan boy blog all would be much more appropriate titles.

19. cuddybonz

Posts: 45; Member since: Nov 06, 2009

Don't Fock with Big Red!

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