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Verizon rep tells customer to pay $308 bill or else the carrier will blow-up his house

Posted: , by Alan F.

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This article contains unofficial information.

Verizon rep tells customer to pay $308 bill or else the carrier will blow-up his house
We know that times are tough for both businesses and customers. So,we are not terribly surprised to hear that a Verizon Wireless customer could not make the $308 payment due on his monthly invoice. It is what the rep for the carrier allegedly said that takes this story to another level. Al Burrows, the customer,worked out a 90 day payment plan on the debt with the assistance of a Verizon collector. Not terribly long after both sides agreed to the deal, another Verizon rep made a call to Mr. Burrows and even though he was aware of the deal, the rep demanded immediate payment and threatened to "...blow your m***** f***ing house up". Burrows, who admits to being scared about the threat, is suing the carrier and filed the case with New Mexico's First Judicial District Court.  Ironically, we recently reported about an $18,000 Verizon bill accumulated by one family over several months that appears to be based on a misunderstanding about the expiration of a special offer. Verizon wrote off that debt completely.

source: ABC

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posted on 20 Oct 2010, 01:46

1. tuminatr (Posts: 861; Member since: 23 Feb 2009)

lol this one is funny, well maybe not if you got the call people should pay their bills, but it is his choice not to and he should not be threatened I smell a lawsuit and a fired employee

posted on 30 May 2010, 12:27

12. Striker13084 (Posts: 128; Member since: 30 Mar 2009)

I don't know sounds like a trumped up charge to me. The customer might just want verizon to take care of the bill so he goes away.

posted on 30 May 2010, 15:05

15. tuminatr (Posts: 861; Member since: 23 Feb 2009)

you never know what the charge is dont let your prejudice make the decision

posted on 30 May 2010, 02:04

2. RORYREVOLUTION (Posts: 3117; Member since: 12 Jan 2010)

Wow seriously? What kind of idiot threatens a customer like that? I mean come on, any time you are in customer service, even if the customer is a complete idiot, you kiss their asses and suck up to them. My coworker got called an idiot by a at&t customer service rep and got a month of free service. So yea, lawsuit is just the begining in this lol

posted on 30 May 2010, 02:10

3. DonLouie (Posts: 594; Member since: 22 Dec 2008)

The sub shouldn't be worried about some empty ass claim of violence. He's about to get paid now

posted on 30 May 2010, 02:46

4. jdmdany (Posts: 23; Member since: 23 Mar 2010)

WTF, i got to watch the video and now its removed, awesome.

posted on 30 May 2010, 06:44

5. vzwtechbill (Posts: 175; Member since: 16 Mar 2009)

Since all calls are supposed to be recorded, I wouldl love to listen to it and find out which side the BS is on, cause I'm smelling it...

posted on 30 May 2010, 11:16

11. Trevsx1000 (Posts: 33; Member since: 08 Dec 2009)

Totally agree.

posted on 30 May 2010, 13:25

14. Cali_E (Posts: 196; Member since: 24 Sep 2008)

i second that, smells funky

posted on 30 May 2010, 08:08

6. vzwman (Posts: 385; Member since: 26 Oct 2009)


posted on 30 May 2010, 08:13

7. SPcamert (Posts: 56; Member since: 06 Feb 2010)

They got this one slightly wrong. It wasn't a rep that works for Verizon. It was a collection's agency rep that the debt was sold off to. I guarantee that if it had been someone Verizon actually had control of they'd be out the door and news would be on this site of their immediate dismissal 10 seconds later as damage control.

posted on 30 May 2010, 08:45

8. WnnaFghtAboutIt (Posts: 149; Member since: 31 Aug 2009)


posted on 30 May 2010, 10:11

9. sundroid (Posts: 3; Member since: 20 May 2010)

Its funny. But still one must know what one has signed up for. well common sense is not so common these days so.... having said that its the duty(if ethics means something) of carriers to notify when the special offer is over. Like cable companies they should either notify the customers or lock the service. Remember how cable companies lock the channels after the promotional period?????? people use your brain not ass. Be responsible and know whats going around u.

posted on 30 May 2010, 10:43

10. ibap (Posts: 785; Member since: 09 Sep 2009)

As in most things, you get what you reward. Since the rep knew about the payment plan that was arranged, and still called them, I have to conclude that they would have earned either $ or brownie points for getting the guy to pay up sooner. Or they were too stupid to understand what 'payment plan' meant. Note also that this account was for the guy's stepson - which just goes to show that you shouldn't co-sign such things. However, other stories also say he moved because of the threat. Is that so bright? I'd have notified the authorities of the arson threat, and let them take it from there. On ABC, it says that they rep left the message on the answering machine, so you'd have to know there'd be a recording of it. Not too many brains all around. VZW should be looking for a new collection agency. Also a new ad agency, given the creepy teen-meeting-facebook-guy-who's-been-hitting-on-her - and ALONE to boot. Have they totally lost their marbles?

posted on 30 May 2010, 13:02

13. FightForTheLost (Posts: 20; Member since: 25 May 2010)

Wow, this just sucks. Hopefully not all of their contacts r like that?

posted on 31 May 2010, 00:51

16. cellgeek82 (Posts: 518; Member since: 20 Dec 2009)

Ok, who hired the ghetto employee? Someone tell that Verizon rep that this isn't the street and to "chill dog".

posted on 31 May 2010, 13:40

17. Symbianlover (Posts: 6; Member since: 13 Oct 2009)

Talk about misleading title!!! Collecton agency rep, not a vzw rep. Come on phone arena......

posted on 31 May 2010, 16:46

18. oo7jbondistm (Posts: 7; Member since: 16 May 2010)

Perhaps you should read further into the article instead of throwing verizon under the bus you should be going after the collection agency that threatend the customer. If you listen to the tape on abc at no point do they say they are from verizon and if you are educated and can read then you read that it says a collection agency not Verizon. Im pretty much fed up with your bias reviews and articles. I swear you should call yourself AT&T's Phone arena or IPhone Arena or the Verizon Wireless Hating Iphone fan boy blog all would be much more appropriate titles.

posted on 31 May 2010, 23:43

19. cuddybonz (Posts: 45; Member since: 06 Nov 2009)

Don't Fock with Big Red!

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