United Airlines mobile apps are getting pummeled with one-star reviews by outraged users

United Airlines mobile apps are getting pummeled with one-star reviews by outraged users
United Airlines made a screw-up of epic proportions, and in such situations, good old Internet mob lynching never fails to entertain. Once fairly regarded, the airline's Android and iOS apps are being sieged with one-star reviews that burst with outrage and sarcasm. Did you know the UA app was recently updated with a drag and drop feature? Laugh-out-loud!

United Airlines is also being blasted on Yelp, with the service struggling to clean up the trail of angered comments. It's the kind of mess that could send any modern PR expert to the psych ward. Speaking of which, UA CEO Oscar Munoz actually won a PR award for "Communicator of the year" last month. Devilishly clever, a redditor argued that Munoz's statement on the situation was "more about trying to keep the employees on board than the passengers." There's no drum kit big enough to handle the "ba-dum-tss" that follows!

For the still uninitiated, the whole debacle boils down to a video of security officers brutally dragging a passenger off an overbooked flight to make room for UA employees prior to taking off from Chicago. It is particularly unfortunate that said passenger is a doctor who had to tend to his patients the next day.

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13 Comments

1. Rafishant

Posts: 392; Member since: Oct 13, 2015

Good reminder. I will go and give them another single star. Disgusting.. Shame on them.. Greedy son of beaches.

2. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

Over booking is an absurd business practice that need to stop!

3. antonmassoud

Posts: 89; Member since: Oct 22, 2016

Hey phonearena! You never posted about market share of phones for Q1 2017. Oh ya, because it shows Samsung beat Apple significantly c:

9. luis.d

Posts: 354; Member since: Dec 04, 2013

This isn't the first time this has happened, and we're actually reporting this as we speak. Relax and take a deep breath.

14. antonmassoud

Posts: 89; Member since: Oct 22, 2016

"we're actually reporting this as we speak." *6 hours later* Still no post about it.

4. Hallyu

Posts: 790; Member since: Jul 21, 2015

We should start an online petition worldwide to boycott that racist airline. Very disgusting behaviour.

5. kiko007

Posts: 7469; Member since: Feb 17, 2016

Wait... what? First off, aren't you a firm proponent of racial slurs on this site? You use them quite frequently. Secondly, what makes you think this was racially motivated in any facet? I've seen the vid 70 times in two days, and didn't see or hear a single instance of racial discrimination. What I DID see was overaggressive, incredibly s**tty customercare, but not outright racism.

8. gravityron

Posts: 46; Member since: Aug 07, 2012

Agreed. Only a racist would say that it wasn't racism.

13. SIGPRO

Posts: 2810; Member since: Oct 03, 2012

This coming from the biggest racist on PA? Why are you not banned yet @sswipe!

6. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

They deserve all the backlash they are getting. Dirty dogs! What they did was wrong. The man paid for his seat. Why should he give up his seat he paid for, for non paying employee?!

11. AlikMalix unregistered

Wait wait, I'm not siding with he airline company, but aren't you supposed to rate the app, not the airline company in the AppStore/googlestore.

12. lallolu

Posts: 729; Member since: Sep 18, 2012

I wonder how the passenger was chosen. If he was the last person to buy a ticket, then I understand why he was the chosen one. I am not saying it is ok to manhandle him like that though.

15. gallitoking

Posts: 4721; Member since: May 17, 2011

I happened to a United flight coming from Chicago to Phoenix that same day and I was treated fairly and have no complaints so until I get all the info i will not pass judgment

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