This is what the Apple Watch warranty will and will not cover

This is what the Apple Watch warranty will and will not cover
The people from MacRumors claim to have gotten their hands on the official Visual Mechanical Inspection guide for Apple Watch service providers.

With the Apple Watch launched this past Friday, an increasing portion of those who pre-ordered the device are now seeing their watch delivered to their door steps. If you're wondering what type of damage is covered by the one-year Apple Watch warranty, then this recent MacRumors report claims to provide the info you need right from the horse's mouth.

The Apple Watch warranty apparently covers damage such as debris under the display window, abnormal pixels, or condensation in the heart rate monitor window. Furthermore, if somehow you get the back cover removed, Apple will place it back on for you free of charge, but only if there's no sign of internal damage or prying.

Moving on to the type of damage that Apple will service outside of the warranty, the mechanical inspection guide lists about every sort of mechanical damage that you can think of. This includes missing, removed, deteriorated or cracked crown caps, chips and cracks in the display glass, bent, split, or damaged enclosures, cracks in the back cover, as well as missing or deteriorated band release buttons. If you want Apple to service these types of damage, you'll have to pay $229 for the Sport model, $329 for the Watch model, or $2,800 for the luxury Edition model.

The Visual Mechanical Inspection guide also lists three types of damage that are not serviceable. If your Apple Watch is disassembled or components are missing, if you've used any unauthorized third-party components, or if the smartwatch suffers from "catastrophic damage", then Apple will refuse to service your wrist piece.

source: MacRumors



1. gaming64 unregistered

Fair enough.

15. shamashu9

Posts: 142; Member since: Jun 10, 2013

LoL. they are expecting the "BEND" Damage.

16. cheetah2k

Posts: 2271; Member since: Jan 16, 2011


2. TyrionLannister unregistered

The best thing I like about Apple, their customer service. It's simply great.

3. Scott93274

Posts: 6040; Member since: Aug 06, 2013

They aren't perfect, I do remember an article where they were refusing to fix iPhone because they said that there was water damage despite consumers insisting that the devices never got wet. It turns out that the water sensor strip in the device was inaccurately indicating moisture and there was a long drawn out fight to get the phones replaced to which Apple eventually caved and released a statement that they would fix the phones. I've personally never had to send any Apple products in (I've owned three iPod in my life) so I can't provide any first hand experiences on the matter. I'm just sharing what I've read on the matter.

4. gaming64 unregistered

Can I ask what model of iPods did you use?

5. Scott93274

Posts: 6040; Member since: Aug 06, 2013

I had two classic iPods which were each used until the battery wouldn't hold a charge, and then the iPod Nano 6th generation which I still use to this day.

6. TyrionLannister unregistered

No company is perfect. But they are the best in these matters with the consumer having the least trouble.

7. Scott93274

Posts: 6040; Member since: Aug 06, 2013

Well, I have no other points to argue so what I've already stated could be an exception to what is otherwise an excellent service record.

8. Mxyzptlk unregistered

Agreed. I've always had great service when I visit the Apple Store. Always will have the bunch who will exaggerate or let ignorance blind them. That's on both sides before someone shouts Apple fanboy at me.

9. Scott93274

Posts: 6040; Member since: Aug 06, 2013

I'm being perfectly reasonable today, no picking fights, and no exaggerating. I'm just sharing what I read. Here's an article covering the topic I posted about.

12. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

I never had any issues with support for my iPod Classic on the hardware side. My issues were with iTunes support. My hardware issues (battery on a 30GB and battery & hard drive on a 120GB) went flawlessly. My iTunes issue was never resolved.

14. 99nights

Posts: 1152; Member since: Mar 10, 2015

I wouldn't say great, dudes tried to charge me and for a technician too for something that a hard reset fixed... and also tried to charge me if i wanted to remain on the call? Like wtf.

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