T-Mobile replacing defective trackballs on certain BlackBerries for free

T-Mobile replacing defective trackballs on certain BlackBerries for free
At this point with all the news we hear about trackballs going haywire on different BlackBerry handsets, it really makes you wonder why they’re pushing forward with optical trackpads instead. T-Mobile is actually doing a noble thing for those customers who are still sporting select trackball trotting BlackBerry smartphones. Starting February 15, BlackBerry Pearl 8100/8120 and Curve 8320 customers that are having problems with the trackball will be greeted to a trackball replacement at T-Mobile retail stores for free.  Obviously you have to be an existing customer that’s still using one of the mentioned handsets, but small things like this really goes a long way – it goes to show their commitment to going above and beyond regular customer service. So if you’ve been living with that stuck trackball, now is the time to step foot into T-Mobile stores – and start living a bit easier with a new trackball.

via TmoNews



1. bubbasixx

Posts: 30; Member since: Apr 09, 2008

Verizon has been doing this for 6 months. Curve, Pearl and 8830. No cost. Little behind here.

3. BlackberryUser

Posts: 609; Member since: Jun 26, 2009

This is good info, I didn't know VZW or T-Mobile was doing it.

5. snakemann

Posts: 50; Member since: Apr 17, 2008

Not to be the devil's advocate, but that was only selective retail stores for VZW. In other words, if you are loyal customer they will practically give you anything all you have to do is pout. I am a devout TMO subscriber and I have friends that work for VZW. So that's why I stated that the it selective stores.

6. bubbasixx

Posts: 30; Member since: Apr 09, 2008

Actually, any corporate store can simply order the trackballs by 50 packs and are available through the technicians for any 'Berry that is having ball issues. :) p.s. I work in a corporate store too.

2. 203RichBoy

Posts: 76; Member since: Dec 15, 2009

Ugh there is always a damn Vzw fanboy lurking in the shadows ready to put down any other carrier damn who the fuck cares what Verizon is doing if I was paying 150 a month for unlimited service on my blackberry then I would expect a free trackball too!

4. dubracer223

Posts: 46; Member since: Mar 16, 2009

someone needs to relax...no one put down tmo...bubba just stated a fact. when verzion started replacing trackballs on blackberries...no one jumped through their ass to make an article about it.

7. bubbasixx

Posts: 30; Member since: Apr 09, 2008

Thank you. And when I said a little late, I was speaking more for PA not mentioning that VZW already did this.

8. athiel021

Posts: 33; Member since: Aug 10, 2009

Actually Sprint has always done this too at any of our repair stores. I mean typically you do have to have the ESRP for repairs, but I know at our store specifically we make an exception for something as minor as trackballs or cleaning out the phone, etc. I can't speak for other repair stores though. Anyhoo, if you have ESRP or full insurance, you're definitely guaranteed a repair at any of them. Good to see T-Mobile doing this though. Maybe it'll start becoming a regular thing for other carriers too. (looking at you AT&T ;) )

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