Study says that chat apps are more popular than SMS

Study says that chat apps are more popular than SMS
This day seemed inevitable. SMS has always been something of a troubled technology. It rose in popularity and became ubiquitous, but it was often saddled with exorbitant costs from carriers (especially for international SMS) and other limiting factors (for example, SMS is not unified in Japan, so users on different carriers either pay extremely high costs, or just communicate with e-mail.) Now that mobile carriers are more and more becoming simple data providers, chat services have overtaken SMS according to a new study.

The study was commissioned by the Financial Times. It found that SMS still leads in total number of users, and should generate $120 billion in revenue for carriers this year. But, chat apps has taken the lead in terms of message volume. So, even though more people have SMS (not surprising), people are more active using chat apps. 

Chat apps are expected to hit the mark of 41 billion messages per day, which would be double the rate of SMS messaging. WhatsApp recently said that its app not only had more users than Twitter, but processed more daily messages than Facebook. WhatsApp put its number at 18 billion messages per day compared to Facebook's 10 billion. So, it sounds like those two apps alone are making up the majority of chat app activity. 

source: FT (sub. req.) via The Verge



1. FlushGordon unregistered

I haven't used SMS in ages HEYWIRE and VIBER always served me well

2. jan25

Posts: 470; Member since: Feb 26, 2012

and that required a study?

8. WakaFlakaD

Posts: 576; Member since: Apr 30, 2011

To better understand the market, yes

3. Timmehor

Posts: 599; Member since: Mar 09, 2013

I still use SMS, am i missing out on something?!

4. JEverettnow

Posts: 228; Member since: Mar 11, 2013

I use SMS. I feel like I am out of the loop. Everyone I know uses it too. Maybe its not an American thing. I do use GMOB 365 chat app for android though

5. InspectorGadget80 unregistered

I still use SMS. and I'm pretty sure that carriers will take away our UNLIMITED TEXT like they did our unlimited data

6. andynaija

Posts: 1264; Member since: Sep 08, 2012

I doubt they'll take away unlimited texting since it's not a HUGE priority like data services are

7. evarod48

Posts: 154; Member since: Oct 30, 2012

yeah, they don't really care about the texts and minutes like they used to. It's all about the data now

9. rizevnarastek

Posts: 349; Member since: Sep 06, 2012

I use Google Talk all the time and looking forward to Babel.

10. Kreft

Posts: 84; Member since: Dec 27, 2012

I don't get the point of messaging apps. Why? When text is free and unlimited. So I have to have the person actually use that app? So I have to convince a bunch of people or have different apps for different people? Besides fb message of course since everybody has fb.

11. Lifengineer

Posts: 44; Member since: Dec 15, 2011

Duh!!!!!!!!!! Well if I can chat the whole day in a couple of MBs should I be paying 0.39$ for an sms!?!? (yes it is that expensive in our country!)

12. DrewMonroe

Posts: 21; Member since: Feb 27, 2012

not in the Philippines I think. SMS is very popular here compared to call services. (the reason the country is dubbed "texting capital of the world". i hope someday online chatting will b popular as well in our smartphones not only with our computers.

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