Some Apple iPhone X units have a strange green line running down the edge of the display

Some Apple iPhone X units have a strange green line running down the edge of the display
Some Apple iPhone X users are finding a strange green line running down the outer right or left edge of the OLED panel on the device. One theory is that a problem with the electrical system is causing multiple lines of green sub-pixels to light up on the screen, starting from the top of the display to the bottom. You might recall that last year, a similar pink line marred the screen of the Samsung Galaxy S7 edge. Samsung determined that the issue was caused by a hardware problem. Last year, several Motorola DROID Turbo 2 owners also complained about a vertical green line that appeared on their phone's display.

So let's say that your brand new $1,000 iPhone X is suffering from this green line. What can you do? At least one person took his handset back to the Apple Store where it was replaced. That tells us a couple of things. One, this is not a problem that can be solved with a software update. Two, Apple is willing to make this right by replacing a unit that suffers from this issue.

At least 25 iPhone X owners have posted pictures across social media and on Apple's support pages, revealing this ailment. Right out of the box, these units appeared to be working perfectly, and reportedly none of the units were damaged. Instead, the green light appeared out of nowhere, running down either the left or right side of the phone. This seems to affect iPhone X models in various regions around the world, and in both the 64GB and 256GB variations. Turning the phone off and re-booting it doesn't get rid of the issue.




source: @mix0matosis via MacRumors

Related phones

iPhone X
  • Display 5.8" 1125 x 2436 pixels
  • Camera 12 MP / 7 MP front
  • Processor Apple A11 Bionic, Hexa-core, 2390 MHz
  • Storage 256 GB
  • Battery 2716 mAh(21h 3G talk time)

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118 Comments

1. Bozzor

Posts: 248; Member since: May 02, 2012

Annoying, but as long as Apple quickly replaces the unit and does not stuff people around, it's not a major issue. Seems to be a qc issue that wasn't caught in time.

51. Scott93274

Posts: 6031; Member since: Aug 06, 2013

I wish Mxyzptlk was here so I could still so I can say "I would say poor QC". https://www.phonearena.com/news/Mysterious-green-line-continues-to-affect-some-Motorola-DROID-Turbo-2-units_id77289 Post No 20. lol. Joking aside, it seems all major players in the Smartphone business are having issues with QC.

74. sgodsell

Posts: 7190; Member since: Mar 16, 2013

The thing is since 3D touch allows some movement of the display. Combined with Apple's cutting out of their notch on the physical display has seem to exacerbated the problem even faster. Remember those other smartphones before the iPhone X didn't have 3D touch or allow any screen movement. Plus they never cut the displays. They used them right from the factory. So this could be the iPhone X's Achilles heel.

83. mikehunta727 unregistered

"Remember those other smartphones before the iPhone X didn't have 3D touch or allow any screen movement." What are you talking about..? The 6S came with 3D touch first lmao... Talk about not having a clue on what your saying And many smartphones, esepcially LG devices show screen flex on the panel with minor force Try again though

89. sgodsell

Posts: 7190; Member since: Mar 16, 2013

Omg do I have to spell everything out for you mikehuntaiq0. The iPhone X is the first smartphone to have 3D touch with an OLED panel. If you think the 3D touch doesn't flex or move the display in any way. Then you need your head examined. How else wold it register the amount of pressure. Wow, talk about clueless Sheeple. Therefore what I am saying is the slight movement of the iPhone X display combined with the notch cut out by Apple has seem to exacerbated the problem, and made it show up a lot more, and faster on the new iPhone X's. Not a matter of trying. It's what I see with my own eyes. Plus if you honestly think that there is no movement or flexing of the iPhone X's, 8, 7, 6s displays. Then you are really out to lunch.

91. mikehunta727 unregistered

Has absolutely nothing to do with 3D touch or what your claiming. This same exact issue has shown it self in Galaxy devices, other Samsung made OLED panels, same exact issue yet those devices never had 3D touch so http://lmgtfy.com/?t=i&q=Green+line+on+galaxy+device Mate dont waste my time with your rants you have certainly proved that you say completly false s**t very often and I have proved you wrong countless times already Keep posting your meaningless GFLOP chart

95. sgodsell

Posts: 7190; Member since: Mar 16, 2013

At least I am not a liar like you mikehuntaiq0. As far as the GPUs on other SoCs are concerned. Then yes those rating do matter. You are always trying to pump up Apple while trying to put down other platforms all the time. You were trying to tell the world and me that no one was making any apps using the latest Vulkan graphics support for Android. Well I certainly proved how wrong and ignorant you really are. You never got back to me on Unity or Unreal in regards to Vulkan support. I guess you were too embarrassed because you made a number of posts saying that Android doesn't have a lot of developers making apps that use the latest technologies, and Apple is further ahead with its Metal and Vulkan. You were saying that there is next to no Vulkan apps for Android on the play store I shut you down for being a liar on that one. Because you are not even a developer. What joke. You are a clueless Sheeple.

96. kiko007

Posts: 7493; Member since: Feb 17, 2016

He presented you with evidence that proves you were wrong, and what do you do? Attack him with a bunch of ad hominem nonsense that has nothing to do with the topic at all. I use to joke about how you might have a slight case of Acute Autism. Now I'm certain my prognosis was correct.

103. sgodsell

Posts: 7190; Member since: Mar 16, 2013

Oh, look another Sheeple trying to defend Apple's iPhone X. Kikko007 you are a joke. Mikehuntaiq0 presented no proof. A link about the Samsung AMOLED green or pink lines on their displays? That has been around for years. However I was trying to get a point across that the new iPhone X with it's OLED display with 3D touch, might help to show these problems even faster. Why? Because the flexing or the slight movement of the display brought on by 3D touches pressure, might be flexing Apple's Super Retina panels, which could damage the OLED panels. Or maybe not damage, but exacerbate some problems with the panels themselves. Remember 3D touch is only on iPhones. So who knows if Apple did any extensive testing with pressure on its iPhone X's. We certainly know Apple didn't do any extensive testing when it came to temperature diffences with the iPhone X touch panel.

98. mikehunta727 unregistered

No one lies here but you my friend. You keep spewing nonsense and claimed S810 GPU is faster than the GPU in the Iphone 7/8 because it has a higher GFLOP rating which means absolutely nothing at all I have proved you wrong countless times already, like I said; Be pro truth, pro consumer, not pro troll and pro fanboy. You don't have to like a product/company but you definitely should not be going around spewing nonsense bullshit about what you don't like. Thats just very childish and tells me a lot about you Try again godsell, become pro truth, pro consumer. None of these companies got your back No ones embarassed to reply back to you, I have replied back to you countless times proving you completely wrong yet you just keep firing up more nonsense rants to me. Kick rocks you don',t know much about tech at all. Stop wasting my time. You are always on the losing end of the argument

99. mikehunta727 unregistered

There are under 10 games on Android that currently use Vulkan lmao.... https://en.m.wikipedia.org/wiki/List_of_games_with_Vulkan_support Thanks for proving my point even more Also over 60% of Android user base isnt even on Nougat so they have no support at all for Vulkan. The SoC has to support it as well which a lot of them dont(older generation) You really dont know what you are talking about and keep proving it even further with every post

102. Back_from_beyond

Posts: 1376; Member since: Sep 04, 2015

So just because it has happened to Samsung in the past automatically makes it their fault? There's a long list of possible causes but apparently you already know that Samsung f*cked up the OLED displays. That saves us a lot of time then.

111. piyath

Posts: 2445; Member since: Mar 23, 2012

Only 25 units out of probably 10 million affected by this. That's very low in proportion (0.0002%) and typical in a mass scale manufacturing process. And it got unnecessary media coverage because most media are anti Apple. Samsung panels had this issue before. Apple is replacing those who are affected, thus all good. Pixel 2 XL is on the other hand was a massive failure. Multiple defects regarding hardware within first 2 weeks. Multiple display defects. Virtually every phone that was sold were affected. Google do not exchange faulty units at all. Blue tint and burn in cannot be ever fixed. Gray textures is also permanent, and indicative of low quality screens.

93. mikehunta727 unregistered

Be pro truth, pro consumer, not pro bulls**t and fanboy. Its hilarious how you call me a sheeple when I am literally telling facts and being pro truth. Just a classic insult from someone who is always on the losing end of a argument. -all these comments were typed from my Black Note 8 protected in Whitestone dome glass and incipio silicone case which I enjoy a ton

100. sgodsell

Posts: 7190; Member since: Mar 16, 2013

At the end of the day you have been proven that you are a liar and a Sheeple. Oh, you are typing this from a Note 8. It's amazing that you are using Android nowadays, especially when you constantly cut up Android Google, and Samsung all the time. You seek the truth, that is a good one, especially coming from you. The truth is anyone on this site can easily go back and see your posts on PhoneArena. Then they would come to the same conclusion that you are a liar and that your posts are always pro Apple and anti Android anything. So once again you are a liar by pretending to have and use a note 8. You do realize people can easily look at other articles and see how much of a liar you really are.

104. mikehunta727 unregistered

Proven? You havent proved nothing. All you do is rant and are not right about anything ever. You have something personal against me and I dont know what it is but I dont give a s**tt either because you are just one bitter fanboy who cant take truth and facts when presented to them. The difference between me and you? I am pro truth, pro consumer, and your just a rantous fanboy hurling sheeple insults at someone when they prove your ass wrong badly I like both Android and iOS products yes I enjoy both, I have owned many iOS and Android devices and I am a very experienced veteran with both os'es going back to a decade since these OS'es launched. I have owned many Android devices from many different Android oem's (Huawei, LG, Htc, Samsung, and more) and know much more about Android and iOS than you ever will People can go back and look at my comments and do simple verification on Google that proves that I am right and that you are dead wrong Get off my nuts and stop trolling son. Be pro truth and pro consumer like I said, not a rantous fanboy who got something personal against me because I provided you with truth and facts to something that you dont like Nothing I said has been wrong and you haven't once disproved nothing. So keep trying pal, you may fool the dumb ones but not the ones who actually know what they are talking about(you don't) Like I said , stop replying to my post with emotional nonsense, its just phones, technology, you dont need to get so upset and sensitive over it. You have been proven wrong and you should own up to it and seriously enlighten yourself instead of deluding yourself

84. piyath

Posts: 2445; Member since: Mar 23, 2012

Oh plz don't try to generalize QC among all the "major players" of smartphone industry. Google Pixel 2 xl QC was the most horrific disaster that happened in 2017 thus far, so don't even think of generalizing that massive failure by a huge company like Google.

101. Back_from_beyond

Posts: 1376; Member since: Sep 04, 2015

Google outsourced the production of its Pixel phones to LG and HTC and they are responsible for quality control, not Google. Neither LG nor HTC have an exactly flawless record when it comes to QC, nor does Apple for that matter. They've had several models with various issues over the years. So don't be a blind sheep as usual.

120. Scott93274

Posts: 6031; Member since: Aug 06, 2013

Hey stupid, I was simply pointing out the hypocrisy of people who've attacked other OEMs for the same thing. And yes, when it comes down to it, QC is the root cause, take it from someone who had worked in product quality for 6 years.

114. Bozzor

Posts: 248; Member since: May 02, 2012

With millions of phones out there, you could have 99.9% satisfied customers that experience no problems, but if say 10,000,000 phones are sold, that is still 10,000 people out there with defective units, and many of those will be only online forums...and suddenly it is a major issue. The huge overall volumes and fast, pervasive online news mean you can't afford to be anything other than brilliant with both QA and QC.

55. Nine1Sickness

Posts: 896; Member since: Jan 30, 2011

That’s notch your average green line.

3. maherk

Posts: 6768; Member since: Feb 10, 2012

I blame this solely on Samsung. They had the same problem going with the S6 Edge and S7 Edge screens, with either green or pink line showing suddenly on the screens, and nothing would've fixed it other than replacing the screen. I never heard of an S8 having this issue, but I'm just pointing out a fact before anyone starts trolling Apple for an issue they're not responsible for.

4. IAMBLCKJ3ZUS

Posts: 401; Member since: Sep 29, 2015

So when Google lg oled screens mess up it's Google fault. Apple Samsung made oled screens mess up its Samsung. How interesting....

6. worldpeace

Posts: 3127; Member since: Apr 15, 2016

Because you can't blame apple.. If you blame apple, apple will blame you back, and that's pointless

10. Mr.Pussy

Posts: 348; Member since: Feb 16, 2017

Its should not be Samsung fault. Samsung didnt blame anyone for Note 7. They took care. If Samsung have make the bigger space for the large battery it should not be a problems. If Apple have their motherboard and other components lay out correct it should not be a problems.

13. maherk

Posts: 6768; Member since: Feb 10, 2012

1- Actually, Samsung tried to put the blame first on the suppliers they got their batteries from. 2- Google is being criticized for the way they handled the screen issue, AND because of all the problems that keeps on popping with the Pixel 2. 3- And let me get this straight, Samsung should get all the credit when the iPhone X's screen was crowned as the best by Displaymate, but Apple should take the blame when issues hit the screen? Apple and Samsung zombies are the worst, they can't handle it when their Gods mess up and always do their best to deflect. When Takata messed up, they were the ones who got sued and blamed, not the car manufacturers that bought their airbags from.

39. Peacetoall unregistered

Takata did the design themselves and not the manufacturers. So Takata were to be blamed. Same here apple design the so called 8- bit super retina display and samsung only fabricated it. Its a design flaw. And apple should be wholly 100% blamed for designing inferior quality panels.

44. TypicalGeek

Posts: 211; Member since: Feb 19, 2015

It's called manufacturing defect, not design flaw. It's called design flaw only when all or most of produced units affected by the issue. I don't think you have knowledge/experience in manufacturing and QC.

52. Well-Manicured-Man

Posts: 670; Member since: Jun 16, 2015

Can you proof that this is a design flaw and not a manufacturing flaw? If it is a design flaw, why isn’t this problem showing up at every iPhone X? I believe this is a manufacturing issue since only a few devices are affected.

54. Peacetoall unregistered

"I believe this is a manufacturing issue since only a few devices are affected." I believe this is a 100% design flaw.

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