​Samsung says it dealt with 26 false reports of the Note 7 catching fire


Samsung Electronics said it's had exactly 26 false reports of customers complaining of their Galaxy Note 7 catching fire since the company recalled the handset earlier in September. Customers in the U.S., where Samsung took back 1 million devices, reported nine cases. South Koreans reported three, and there were two in France, as well as one report from the UK, Canada, Singapore, Philippines, Turkey, Vietnam, Croatia, Romania, Iraq, Lebanon, the UAE, and the Czech Republic each.

Samsung attended to these, and also reported there was no fault found with the device in 12 of the cases. In another seven, the complaining customers could not be reached for contact, and another seven accidents had consumers cancelling their claim, or saying that they threw the device away.

Some customers tried to fake their way onto receiving a new handset, with one sending a picture of a burned Note 7 they found online, and the other claiming they threw the device out of their car when it caught fire – but couldn't show proof. In short, dealing with the recall must be pretty difficult and chaotic for Samsung.

The company is already shipping "safe" Galaxy Note 7 devices across global markets. They feature markings on the box, such as black squares and stickers showing the letter "S", along with a green-colored battery indicator on their screens. Regular sales of the handset will resume from September 28 onward.

ALSO READ

Related phones

Galaxy Note 7
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh

FEATURED VIDEO

69 Comments

1. aikoo

Posts: 129; Member since: Feb 27, 2016

I told my friend who isn't phone savvy like me, she said Samsung be like, "Sorry, I ain't sorry. Sorry, I ain't sorry. Sorry, I ain't sorry. Sorry, scammers NAWH." Then referred to the "car out the window incident as "Becky with the good hair".

2. Bm888

Posts: 517; Member since: Jul 06, 2015

possibly they were iBoys ‹•.•›

4. Arch_Fiend

Posts: 3951; Member since: Oct 03, 2015

Some people just can't resist a prank call, even if it's a stupid one lol.

8. trojan_horse

Posts: 5868; Member since: May 06, 2016

And possibly Chinese OEMs behind those alleged Note7 explosions in China.

12. Hallyu

Posts: 790; Member since: Jul 21, 2015

Or maybe some jealousy Chinese phone fannoys

5. Freeza

Posts: 95; Member since: Apr 03, 2016

26 out of a million devices! The whole issue was exaggerated by media and Fanboys. Note 7 is a good product and has no competitor in it's class (Fanboys will say otherwise. But who gives a s**t)

14. tedkord

Posts: 17318; Member since: Jun 17, 2009

That 26 was just the fake clams, there were still too many legitimate reports. There will always be a few phones that burn out of millions sold, but as many as the Note 7 had indicates a problem. It wasn't blown out of proportion by the media. But it was by some haters.

20. Unordinary unregistered

26 false reports out of 1,000,000 explosions? Lol idiot

25. ikenvape

Posts: 308; Member since: May 28, 2014

Nah, I think it was 92 reported cases. Samsung is just taking extra precautions

49. xondk

Posts: 1904; Member since: Mar 25, 2014

The number seems to vary, most sites claim the 36 not the near a 100, so who knows, but even if it was 92, that's an alarming amount of fakes.

42. tomn1ce

Posts: 247; Member since: Mar 12, 2012

from where did you get 1,000,000 explosions from? That was the total of Note 7 that had the faulty batteries/connections not the total phones that exploded.

55. xondk

Posts: 1904; Member since: Mar 25, 2014

US recalled phones I'm guessing, they switched around that with the number of reported phones apparently?

62. SupermanayrB

Posts: 1188; Member since: Mar 20, 2012

1 million explosions? Really?!

47. tnuc2014

Posts: 294; Member since: Sep 12, 2014

So why did Samsung choose to recall all Note 7s? That's a darn expensive exercise if it's not necessary!! Stop trying to play this down. This is a serious issue, and it would be equally as serious for any phone manufacturer.

53. tnuc2014

Posts: 294; Member since: Sep 12, 2014

Samsung chose to recall all devices, so it must have been serious. The scary thing is that they felt the need to do this, because they didn't have a clue what was causing the issue. I'm sorry but the Note 7 is not a good product if it explodes!! The question is, will there be any more issues as a result of Samsung's insistence on pushing component suppliers to bring forward deliveries? Only time will tell, but this is a common theme from Samsung & Apple...releasing phones when they have not been tested and QC'd.

56. nnjerzy

Posts: 126; Member since: Jun 19, 2013

I totally agree, I had no issues with my Note 7,, period a great phone iris scanning, samsung pay , smart switch all flawless phone top notch on Tmobile LTE..i got the replacement note and this battery seems to last even longer than my first but in any event I had no issues. Damn shame,, haters gonna hate... Samsung is still king and innovation.

6. trojan_horse

Posts: 5868; Member since: May 06, 2016

I just knew it too, bruh. I can't be sorry for the so-called victims who were literally con artists and insurance fraudsters. Blowing up their jeeps and properties to get a payday from Samaung. Now, I'm waiting for Bernoulli to come again and defend those "victims". SMH

40. AlikMalix unregistered

Trojan, shut up. If it was Apple claiming that some claims they dealt with were false - you, techie, FF, and others would be the first to accusing Apple of lying and that Apple is hiding that it was a lot more than 92 reported cases! Just stop.

54. fyah_king unregistered

Well, Apple had a few iPhones that exploded. They just told their customers, " you're charging it wrong!":)

69. AlikMalix unregistered

Apple never told customers your charging wrong. They said don't use knockoff fake chargers in China that you bought for pennies.

67. iushnt

Posts: 3086; Member since: Feb 06, 2013

Alix, now your level of defending Apple is too much. Much more than techie defending Samsung. You start to defend Apple to the post where Apple is not even mentioned but you create hypothetical situation with 'if'. To be true I haven't seen any valuable input from you lately than just to defend Apple. Too much fanboism is not good either.

64. TerryTerius unregistered

I wouldn't jump to claim that literally everyone who claimed their device went up in flames was lying or trying to con SS. That is just as bad as the people swearing up and down that Samsung was trying to kill all of its customers in some cartoonish supervillain plot. Don't fight trolling with exaggeration.

34. QWIKSTRIKE

Posts: 1459; Member since: Mar 09, 2010

I bet that Jeep fire was fraud also.... Just like the Toyota ordeal fraud to make money can be dangerous

3. bobby84

Posts: 595; Member since: May 13, 2016

I should have known, I know the jeep thing was false

7. acruzlu unregistered

Some of the reports sounded over exaggerated. The jeep one definitely. The house one is most likely false as well. People way to be stupid.

9. trojan_horse

Posts: 5868; Member since: May 06, 2016

They were not stupid in the sense of the word "stupid" itself. They did it on purpose, in order to get a payday.

10. acruzlu unregistered

Yep. I kept thinking insurance fraud or get a payday. It's a shame what lengths people will go to earn a quick buck.

46. tnuc2014

Posts: 294; Member since: Sep 12, 2014

You have no proof as to which claims were false and which were not. Yes there are some people that will try to take advantage of this, but let's face it; if Samsung hadn't tried to take advantage of the less than inspiring iPhone 7 launch, then we wouldn't even be talking about this. Samsung are just as guilty as anyone!!

65. KetchupsMustard

Posts: 28; Member since: Dec 18, 2014

Not to mention the fact the 26 false reports were NOT all from the US. Only 9 claims from the US didn't seem legit.

11. Hallyu

Posts: 790; Member since: Jul 21, 2015

Those fake Note 7 users are purely cheap. Like I said last time, these cases are manipulated by the rotten Apple and some cheap Chinese OEMs since they can't stand up and have a fair competition with Samsung. And where are all the iTrolls that used to flood the comment section whenever there are bad sentimental articles about Samsung? Just show your @SS here, don't hide like mosquitoes.

* Some comments have been hidden, because they don't meet the discussions rules.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.