Samsung Galaxy S7 Edge catches on fire after freezing and then shutting down

Samsung Galaxy S7 Edge catches on fire after freezing and then shutting down
Earlier this month, a Long Island real estate agent's brand new Samsung Galaxy Note 9 caught fire. The phone reportedly released thick smoke into the air just after it made a "whistling and screeching sound." This brought back memories of the twice recalled Samsung Galaxy Note 7, which was permanently removed from the marketplace after several units exploded or caught on fire two years ago.

Now, the bad memories continue to haunt Samsung; a new report states that a Samsung Galaxy S7 Edge  spontaneously exploded and caught on fire. The owner had the device in his back pocket and was about to take a picture, but the phone froze and shut down. He put the handset on a countertop after trying unsuccessfully to reboot it. A couple of seconds after he put down the device, it caught on fire.

The victim took the phone to Samsung's local customer service and was told that since the warranty had expired, there was nothing that they could do for him. After sending a tweet to Samsung's customer service department, the Galaxy S7 Edge owner received a call from Samsung Morocco apologizing for the way the matter was handled by customer service. So Samsung offered him a new Galaxy S9, originally asking him to take down all social media posts about the incident, but not for the reason you might think. Sammy wanted to make sure that there were no copycats using the pictures of the charred remains of the phone to claim that their handset also went up in smoke.

At the end of the day, Samsung gave this guy a Galaxy S9 with no strings attached. You can check out photos of the burned phone by clicking on the slideshow below.


source: Reddit

Related phones

Galaxy S7 edge
  • Display 5.5" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2200 MHz
  • Storage 32 GB + microSDXC
  • Battery 3600 mAh(36h 3G talk time)

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49 Comments

2. Wazupmrg

Posts: 168; Member since: Apr 10, 2017

You know how many other phones (including Apple) catch fire per year around the world? Several, but that doesn't make them all dangerous. You guys are idiots just trying to dissuade people from buying Samsung during Apple's launch. Bias POS

5. OneLove123

Posts: 1075; Member since: Aug 28, 2018

True dat!!!

10. Seanetta unregistered

Be quiet, that's not what they are trying to do, grow up

15. toosmoove

Posts: 914; Member since: Sep 28, 2017

You must be new here.

25. T12RYK

Posts: 849; Member since: Jun 10, 2011

iPhone are simply the best and PA know that. You kids will soon realise too...

37. toosmoove

Posts: 914; Member since: Sep 28, 2017

*iPhone is...(though it isn't). **realize.

47. cheetah2k

Posts: 2256; Member since: Jan 16, 2011

Its "realise" with an "s" outside of America... LOL

49. T12RYK

Posts: 849; Member since: Jun 10, 2011

Thank you for correcting my grammar, I fell like I've learned more from you than I did at school. But its was supposed to read 'iPhone's are simply the best' BTW its 'realise' here in the UK :-)

31. dimas

Posts: 3363; Member since: Jul 22, 2014

Calm down, it's just an ordinary tech-related news. Stop wearing your tin foil helmet, not everything in PA is conspiracy article.

40. Fred3

Posts: 525; Member since: Jan 16, 2018

Welp he's speaking facts. I've been on this site for years and it's clearly visible. I've noticed it when they do phone awards every year

3. MarvzIsFallen

Posts: 646; Member since: Aug 11, 2017

This is the most innovative Samsung feature.

4. sissy246

Posts: 7113; Member since: Mar 04, 2015

8. darkkjedii

Posts: 31053; Member since: Feb 05, 2011

Those articles don’t exist to him. He’s blind, deaf and dumb to anything not showing Apple in a positive light. iFlock members refuse to see, hear and learn reality.

23. RebelwithoutaClue unregistered

You burned him ;)

6. sissy246

Posts: 7113; Member since: Mar 04, 2015

35. Trex95

Posts: 2381; Member since: Mar 03, 2013

https://www.youtube.com/watch?v=tYpX-AeDfAA https://dailytimes.com.pk/301198/australian-woman-files-lawsuit-against-samsung-as-galaxy-note-9-battery-allegedly-explodes/ I don’t believe it, but it seems Samsung phones has big issue with there phones especially with fast charging.

7. darkkjedii

Posts: 31053; Member since: Feb 05, 2011

This is gonna be bad no matter what. Just a whisper of this is potentially dangerous to Samsung’s brand. They’re actually at the mercy of what these people wanna do. Due to the Note 7, and other Samsung phones catching fire, it carries a lotta traction. It could be a Samsung from 2007 exploding, and it’ll be just as damaging to the brand as a Note 9 exploding. Pretty much nothing Samsung can do about it either. I’m expecting fools to start jimmy rigging in a minute, just to get paid.

11. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

Yo darkk, you have a Note 9 now? How's it going with Samsung's software nowadays? Haven't had a Samsung phone in years, my last was a Galaxy Note 4 if I recall correctly.

44. darkkjedii

Posts: 31053; Member since: Feb 05, 2011

Absolutely awesome bro. The Note 9 is great in basically every way, yet not perfect. Battery life is great, not spectacular, and Samsung UI is very refined, but still hiccups here and there...sorry for the late response.

46. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

That's great, maybe I'll go back to Samsung soon. Currently on the Huawei ship, great hardware but software is still not there yet.

51. darkkjedii

Posts: 31053; Member since: Feb 05, 2011

P20???

52. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

Just a Mate 9, I prefer their Mate series over the P series, just like how I prefer Samsung's Note over S. It's old but still gets the job done, still pretty darn fast, long battery life, and it's speakers are just excellent.

12. sissy246

Posts: 7113; Member since: Mar 04, 2015

That's so true This one sounds legit unlike the last one. Samsung could go 10 year with nothing happening and people would see it as the note 7 all over again even though it might just be the one phone.

16. Larry_ThaGr81

Posts: 592; Member since: May 26, 2011

Regardless of the manufacturer, a phone catching fire every now and then won't decide what kind of phone I'm going to buy. There will always be other factors to consider when these unfortunate things happen.

17. Leo_MC

Posts: 7432; Member since: Dec 02, 2011

This goes to prove how damaging is such a mistake for a brand (remember the bend gate on Apple? Even today, after 4y, people still try to bend the iPhones). But I don't understand why did Samsung have him a brand new phone... Should we worry that their older models are prone to catching fire?

19. mootu

Posts: 1520; Member since: Mar 16, 2017

Go to YouTube and type in search "iphone explodes". There are hundreds of video's of iPhones catching fire, now factor in the number of phones exploding that are not caught on video and it probably takes the numbers into the thousands. And here we are with PhoneArena reporting on a single 3 year old phone catching fire. Maybe they could do an article on the hundreds of iPhone YouTube video's?, i bet you £1000 that won't happen.

45. darkkjedii

Posts: 31053; Member since: Feb 05, 2011

Basically what you’re saying is, it doesn’t matter with iPhones.

20. technitude

Posts: 263; Member since: Dec 19, 2013

The S7E overheats a lot. It got so hot so often I had to take it out of my pocket. I'm pretty sure I know what caused it, but when I told Samsung, they didn't care. Costco (where I bought it didn't care). Even now, just turning on the phone for a minute, it's noticeably hotter than my Note8, that could've been on for an hour.

22. ijuanp03

Posts: 594; Member since: Dec 30, 2014

My old iPhone 6 got so hot, i had to turn it off twice a day to cool it off a bit. I brought it to Apple but said it is what it is. It's hot and slow. After that, I went the Android route (not Samsung though). Best decision ever.

21. Erick161

Posts: 2; Member since: Sep 24, 2018

Totally believe this. I had the S7E. Worst Samsung phone I've ever owned (note 2,3,4, S6,7,8...I've had a bunch). My S7E would ALWAYS overheat and lock up. It would get very warm to the touch. Was so glad to get rid of that phone

* Some comments have been hidden, because they don't meet the discussions rules.

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