Palm's CEO issues a letter to employees about Project JumpStart

Palm's CEO issues a letter to employees about Project JumpStart
Right after Palm announced modifying its guidance for fiscal year 2010, CEO Jon Rubinstein sent out an all-employee letter which aimed to provide some assurance to those who are concerned about the company's future. There's no denying the displeasure that Rubinstein and the other upper management types experienced over the poor results with their Verizon launch. With that in mind, they've concocted a plan aptly named Project JumpStart that will see Verizon employees become extremely knowledgeable in their webOS products as some 200 “Brand Ambassadors” and Palm employees from Sunnyvale embark on trips to Verizon stores. Even with their latest Verizon commercials up and running on television spots, Palm further quelled any worries as Rubinstein was quick to note that they have somewhere around $500 million in cash stashed away in banks. We'll see what outcomes might occur when an all-hands meeting is scheduled after Palm's earnings call next month.

source: The Wall Street Journal via Engadget

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16 Comments

1. theGodpapa

Posts: 181; Member since: Dec 15, 2009

They think the VZW employees need edcuation on thier products? Wasnt VZW employee training ranked second this year in the country for how well their employees were trained? I think they should really stop playing the blame game and try and market their own product a bit better, when it was on Sprint, they werent plugging it every 20 minutes, and they didnt do that with VZW as well. They are expecting these companies to do all the marketing themselves....well news flash Palm, VZW is doing amazing with their current line up of Blackberry and Android Phones, and their multi media phones are doing very very well themselves. Sprint doesnt have the money to do a campaign for one handset when they are trying to push their price plans and 4G Wi Max network. So take responsibilty for your product and market it with everything you got, because time is ticking and its running short for them.

6. Kiltlifter

Posts: 742; Member since: Dec 11, 2008

No... I know people who work their tech support and I know for a fact, that most of the VZW employees only know Blackberry and Android devices... primarily becuase those are the devices the majority of them own. It is easy to tech a product you use on a daily basis. The problem is most poeple don't spend the time to learn everything. I think Best Buy Employees may know more than some VZW techs because they get to play with ALL the devices for ALL the carriers. Call VZW tech support and ask them how to exchange icons and back-up the device or restore using the Palm SSO, I bet most of them won't know what you are talking about. Or how to get the device to complete the OTA if it wasn't activated in VZW's system's yet before they attempted to complete the Set-up Wizard... I bet you could hear them squirm in their chairs because they wouldn't know what you are talking about.... Ask any of them about a DROID or Tour, and I am sure they could damn near tell you EVERYTHING about the device. I had a friend in VZW tech said he got a call from an ATT customer with a Bold, who says that AT&T store tech told him to call VZW about blackberry questions because they know more... and I bet that is true, the teasing name VerRIMzon wireless is there for a reason as VZW holds approximately 25% of all Blackberry subscribers but less than 5% of global cell phone users. I think this is a good idea, if more tech and store reps knew more about the products they are selling, they could better match the customer. Most AT&T reps push the iPhone b/c that is what they know, but there are probably 1000s of people that would be happier with a Blackberry or WinMo device than an iPhone... same with VZW people, I bet 1000s of poeple would like the pre of pixi better than a DROID or a Blackberry.

13. CRICKETownz

Posts: 980; Member since: Oct 24, 2009

Well why not just send everyone's issues and Palm/Windows needs to you...since you seem to possess a vast knowledge of all things cell phones. Why don't you single-handedly do customer service for all carriers. Take it upon yourself since you are smarter than the employees apparently. This guy....

16. Kiltlifter

Posts: 742; Member since: Dec 11, 2008

I am stating what is common knowledge on all forums. "i called VZW about my Pre/Pixi, no help at all, they referred me to Palm" "VZW support for RIM and Android is awesome" Don't hate me becuase i am repeating what is blasted all over support forums. All palm wants to do is educate VZW reps more on their product so it may get recommended to someone who could benefit from it. "NO ONE PHONE IS RIGHT FOR EVERYONE" (Peter Chou, HTC). All i am saying is some people could benefit from palm phones, and the people PALM markets their phones to, VZW comes to mind, need to be educated on the product in order to sell it effectively.

2. arash84v

Posts: 28; Member since: Nov 18, 2009

Why isint palm coming to Netherlands??????? Any plans????

3. BrokenImaege

Posts: 173; Member since: Jul 27, 2009

Here is the thing. I am a Verizon Wireless sales rep. We are well trained in the Palm OS and devices. This is not the problem. The problem comes down to no one is coming up asking for the Palm devices. They are asking about the IPhone, Google devices, and Blackberry when it comes to smart phones. That is problem one. The next issue is that as a Verizon Wireless sales rep, I have what we call an equipment return device matrix. If my equipment returns hit a certain point, I get money yanked out of my comission check. Trust me, one return can cost a rep between $100-$500 out of thier check depending on the type of device. We become hesitant on devices due to this. Before when we didn't have this, we could walk customers to devices that we wanted to push. Now, its not the case. Customer walks up and tells me they want a phone, that is the phone they are getting cause it is THIER CHOICE. If I walk them to a different phone and they return it, I get screwed. We had a Palm rep come to our location and made a comment about buying us dinner to sell his product. We looked at him and laughed because of this matrix. I felt bad for the guy cause they just don't understand. Palm needs to make the same marketing choice that Motorola did with the Droid. They better push thier product because if not, we aren't going to sell the product. Customer wants a product, that what they get and Palm will fail.

10. idiotwind13

Posts: 80; Member since: Dec 29, 2008

This is exactly right, Verizon reps want to sell that phone, but I have already seen hardware problems with them. The very first one we sold wouldn't power on after 2 days. Palm needs to work on their quality control, because they have an awesome piece of software with WebOS, but a sketchy piece of hardware at best with the Pre. Reps will not sell it until we are sure it will stick.

4. jrcrow79

Posts: 477; Member since: May 02, 2008

correct..why would u want a failed device..err 2 devices..pixi/pre that Sprint never did very well on..CDMA is CDMA.all the same technology..and not able to surf n chat @ sametime

11. theman10

Posts: 93; Member since: May 16, 2009

Why do you need to surf and talk at the same time? And fyi, you can, you just have to use Wifi, which, most people always have a wifi signal...basically that was a really dumb comment.

5. tim6253

Posts: 2; Member since: Feb 26, 2010

So, you're trained on "Palm OS" products. That says a lot about your training. Palm os is the awful, old os from Palm. The Pre and Pixi run on WEB OS, which is nothing like Palm os. It beats iphone os, hands down. There are a lot of reports of people asking for the Pre, but being pushed by the sales rep to go Android...Droid in particular. Verizon does have to take some blame for not pushing this great phone more, as does Sprint. At least Sprint employees know they run on WEB OS!

8. BrokenImaege

Posts: 173; Member since: Jul 27, 2009

Sorry, I meant Web OS :-) Palm developed the OS so I just said Palm OS. My bad!!!! :-)

12. corporateJP

Posts: 2458; Member since: Nov 28, 2009

Palm's dead...get over it. Anroid IS better than Web OS, so do you blame anyone for pushing it? Show me proof of these "reports" of people asking for Palm.

14. CRICKETownz

Posts: 980; Member since: Oct 24, 2009

Is this guy serious? Ok so the "official" name is WebOS...but PALM created WebOS...so in a sense it is still the PALM OS. Congratulations to Sprint for knowin the "official" name but still losin money every year...

7. tim6253

Posts: 2; Member since: Feb 26, 2010

CDMA = 50 calls per channel, GSM = just 6. That is why Verizon and Sprint chose CDMA. It is more efficient, therefor not anywhere close the amount of dropped calls as GSM. I'll take a reliable, efficient network over talking and surfing at the same time. Btw, that can only be done on 3g. You and fat lukw wilson are the only two that do that...and you prob never do that. Guess you have to have something to brag about. Btw, it can be done with CDzMA while using wifi. I did it once to try it. Haven't wanted or needed to since. A novelty is all it is...nothing great.

9. dm2150

Posts: 1; Member since: Feb 26, 2010

Palm - just make the phone have features that WINMO has had for years....Spell Check, read and CREATE Word and Excel files. WEBOS has been around for too long to be missing basic smart phone features. Forget about the lack of apps. How about the phone's basic features...If Palm wants you to change from a Droid, Blackberry or a WINMO device, it should be at lease as useful "out of the box" as their competitors...

15. cyberbullet

Posts: 12; Member since: Apr 27, 2009

I know the Palm WEB OS pretty well. VZW put every tech rep though an extensive training. And I have successfully supported this device many times. However the reason it doesnt do well. Is because there are better devices out there. Why would I recommend the pixi knowing someone is going to be more satisfied with the eris, and the same goes for the droid. I push most customers to android or blackberry. Personally in the last year I have carried win mo 6.1,and 6.5 BB os 4.7-5.0, android and web os. And android beats them all. Unless you need email push, then bb is good. When I look at the Palm devices I think its cool, but not cool enough. I would like to see Palm become a competitor in the market again. But as things stand I dont see it happening. Windows Phone 7 coming soon this is going to be yet another competitor to stand in the way of Palms Web OS. Palm really needs to work on form factor and maybe then they might have a chance

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