Motorola sends out a message to make sure the first generation Motorola Moto G is ready for Lollipop

Owners of the OG Motorola Moto G must update Motorola Update Services before they can receive Android 5.0

Owners of the OG Motorola Moto G must update Motorola Update Services before they can receive Android 5.0

In some regions, those with the first-generation Motorola Moto G have received a message from Motorola about the Android 5.0 update. According to the message, those with the handset are implored to click on a tab at the bottom of the screen that says "More Info." Motorola says that doing this task is important if the phone's owner wants it to receive Android Lollipop.

By clicking on "More Info," users will find out whether they have the latest version of Motorola Update Services on their first-gen Moto G. If this step is skipped by the device owner, the phone will be passed over for the Lollipop update. It all harkens back to Motorola's decision to move many of its core applications to the Google Play Store. This means that to prepare for the Lollipop update, those with the first-generation Moto G must go to the Google Play Store to download and install the latest version of Motorola Update Services.

The "More Info" link takes users to the Google Play Store where the application can be updated. We should point out that the message from Motorola hints that the update will arrive "in the upcoming weeks," which means that those with the first-generation Motorola Moto G may not have too long to wait before it finally arrives.

Motorola has been working hard getting Android 5.0 out to its current models. The only model where there could be a problem is the first-generation Motorola Moto X. It might seem strange that the one time high-end model can't be easily updated while the Motorola Moto E is being soak tested for Android 5.0.2. But that version of the Moto X uses an older Snapdragon chip making it harder for Motorola engineers to produce a stable version of Android 5.0 for the phone.

source: MobileSyrup

Related phones

Moto G
  • Display 4.5" 720 x 1280 pixels
  • Camera 5 MP / 1.3 MP front
  • Processor Qualcomm Snapdragon 400, Quad-core, 1200 MHz
  • Storage 8 GB
  • Battery 2070 mAh

FEATURED VIDEO

18 Comments

1. Settings

Posts: 2943; Member since: Jul 02, 2014

Thats good.

2. legiloca

Posts: 1675; Member since: Nov 11, 2014

Already got my lollipop update (5.0.2) last month :) *moto g 2013*

3. palmguy

Posts: 962; Member since: Mar 22, 2011

No love for my 2013 Moto X. I'll take unstable, battery reducing love. I'm desperate like that. :-) Died in an HP car crash: RIP webOS :(

4. garlic456

Posts: 251; Member since: Dec 24, 2012

My friends first gen Moto G has already got the lollipop update (in turkey)

5. Mube007

Posts: 260; Member since: Sep 24, 2013

5.0.2 have lots of bugs i hope moto will update moto g to 5.1..

6. robocopvn

Posts: 504; Member since: Mar 10, 2010

what kinds of bug ? since I use my moto G 2014 (5.0.2) without any issues

7. Scott93274

Posts: 6025; Member since: Aug 06, 2013

My question for you good sir is can you silence the phone without it on vibrate without jumping through hoops?

15. RajRicardo

Posts: 483; Member since: Feb 28, 2014

Yup and dont forget the memory leak bug while booting on some devices. And the pathetic encryption and WiFi issues.

8. Mube007

Posts: 260; Member since: Sep 24, 2013

i m talking abt moto g ist gen x1033

9. Graham86

Posts: 2; Member since: Feb 15, 2015

Hi does anybody know when it will be available for the moto g second generation? Mine just says software up to date? Lol

10. sunildevtv

Posts: 2; Member since: Aug 17, 2014

Mine also updated in Saudi moto g 2013

11. nicoladass1975

Posts: 1; Member since: Feb 15, 2015

Which country I hope its the UK I have a Motorola moto g I this it a 1st gen I hope its soon like lol

12. Graham86

Posts: 2; Member since: Feb 15, 2015

Mines the 4g second generation uk, just tells me its up to date and ive read stuff saying it should be lollipop out of the box but mines running kit kat... Anybody know when it'll be released? Lol

13. wildheart

Posts: 3; Member since: Feb 16, 2015

I have the 4G 1st Generation. The Motorola Site assures us that it will be updated "pending carrier support," whatever that means, but there's no sign of it yet. I'm concerned by the need to update/install to the latest version of "Motorola Update Services." I've visited Google Play a few times to check this out already and it tells me that it's "installed," (it isn't!) When I try to install it, it tells me that it is "incompatible," with my device. Maybe this only changes when the warning message come through from Motorola? Anybody had that experience? :O)

16. Thullraven

Posts: 26; Member since: Nov 14, 2011

Yep, I also have a Moto G 4G LTE and am getting the same results as you. Starting to get frustrated. May switch back to Samsung. Even they are getting the update before me.

17. wildheart

Posts: 3; Member since: Feb 16, 2015

Quite. One of the things that drew me to Motorola was all this talk of them being one of the first manufacturers around to take up updates and with all this talk of "stock Android," etc. I believed that. Don't get me wrong, I love the MOTO G inspite of having to download music players, better texting apps and Swiftkey, the last of which I would do anyway on any other phones, but I've already switched back to Samsung in the last few days and bought one of the new A3 phones, which I love, even though it's pretty pricey.. I'll keep my MOTO G in reserve and may go back to it, at some point. As for Lollipop, on Samsung, there's no sign of it on the new A series either, but I went back for a number of reasons, namely the texting app and the better camera..

14. macawmatt

Posts: 133; Member since: Feb 20, 2012

"Motorola has been working hard getting Android 5.0 out to its current models. The only model where there could be a problem is the first-generation Motorola Moto X." What about my Droid Turbo? Nothing?

18. Thullraven

Posts: 26; Member since: Nov 14, 2011

macawmatt, at least you have a Droid Turbo. That would be my device of choice, update or not, but I can't get one on AT&T. As for my Moto G 4G LTE, I'm reluctant to switch from it because of it's fantastic antenna that all Motos seem to have. I've been out and about with friends that have iphones and Samsung Galaxy phones in weak signal areas. I always had reception while theirs would fluctuate. Still, it's frustrating because I can't download the Motorola Update App yet Motorola is telling us to do it. Still tells me my device isn't compatible. Motorola should have waited until ALL 1st Gen Moto Gs could download it before telling us to do it.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.