More details emerge on Sidekick data wipeout

This article contains unofficial information.
More details emerge on Sidekick data wipeout
With Sidekick users having lost their personal data, everyone wants to know the million dollar question: "What Happened?" Or maybe the million dollar question is "Who is responsible?" According to Sidekick-centric site Hiptop3, the rumor that seems the most logical starts with Microsoft. The Redmond, Washington based firm was upgrading their Storage Area Network, which is where all of your data is kept; the company outsources the job to Hitatchi. The usual game plan is to make a back-up of existing data before you start working on the SAN. Whether it was because of lack of time or the amount of data involved, Microsoft failed to make a copy while Hitatchi was upgrading the network. Of course, the Peter Principle came into play and something went horribly wrong and most data ended up down a black hole.

The plan now is to get those Sidekick users who still have some data on their device, to sync back to the servers to keep the data they have. Apparently, this series of events have been reported by a number of sources, according to Hiptop3. The bottom line, according to all of them, is that Microsoft failed to make a back-up of the data. Don't think that this is going to go away quickly. In this day and age of litigious people suing over too-hot coffee, losing important data from a network sounds like a class-action suit. And with deep-pocketed firms like Microsoft and Deutsche Telekom possibly involved, lawyers will flock to this case like bees to honey. The only good thing about that is the truth might come out and other carriers and network operators might learn a lesson so that this is not repeated.

T-Mobile Sidekick LX 2009 Specifications | Review

source: Hiptop3 via EngadgetMobile

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13 Comments

1. MrRihannaFenty

Posts: 15; Member since: Sep 03, 2009

they cant sue T-Mobile can they? Cause they are too awesome to be sued

2. Doakie

Posts: 2478; Member since: May 06, 2009

Well you see TMobile UK and Tmo USA are both owned by Deutsche Telekom so yes Tmo will be getting sued. I'd be pissed if they sold me a cloud device then they lost all my stuff. But would I go to the extent of suing? Definately not.

3. jskrenes

Posts: 209; Member since: Dec 11, 2008

But why aren't people backing up their device to another source, like a SIM or SD card or syncing with a computer? Never used a Sidekick, so I don't know what data can and can't be backed up, but I pretty regularly back up my Blackberry.

4. scroffy

Posts: 40; Member since: Aug 23, 2009

Depending upon the representations tmo made about storing data off site, they could very well be sued, although I'm sure there's an onerous and likely unenforceable adr requirement and bar on class actions in the fine print of the tmo contract. And no one is suing anyone for hot coffee, you retards. More idiotic entertainment from the know-nothings at phonearena!

6. remixfa

Posts: 14605; Member since: Dec 19, 2008

scroffy, the hot coffee comment was probably a shot at the old lady that sued McD's for spilling hot coffee on her self and won 2million. thats why the cups now say "hot hot hot" all over them. for every warning u see, there is almost always a lawsuit behind it. of course, mcd's won back that 2 million on appeal so all is good. stupid old lady. im not sure that there can be a lawsuit since all the sidekick crap is backed up online as standard procedure. there is prob some loophole they have in the paperwork for the sidekick. but on the flip side.. why the freak is the phone cloud storage only? no you can not save your info onto a sim and i dont even think on a computer. its rediculous. i had so many complaints last week because of this, and tmo kept saying "it will be fixed tommorow", every day of the week.

7. scroffy

Posts: 40; Member since: Aug 23, 2009

no remix, get the facts straight. It was never determined if she spilled coffee on herself in the case. She was a passenger in a parked car, and some of the evidence indicated the coffee was so hot the glue in the bottom of the cup failed...a fact mcd's knew from injured workers and an internal memo instructing workers to use oven mitts when handling cups of coffee at the drive thru. She wasn't "hot hot ow, I'm suing." She suffered second and third degree burns on her vulva requiring skin grafts and two weeks in the hospital. Consumers want hot coffee, but they don't reasonably expect something causing burns, blisters and bubbling skin on her most private areas that mean a person needs thin sheets of skin shaven off their backs and thighs and applied to the outer lips of her vagina. The original judgment included over $2.7M in punitive damages because the jury found mcd's knew full well about the dangers of the coffee and sold it knowing it was likely to cause serious injury (as it had already done to hundreds of customers and employees). The punitive damages were equal to the revenues from two days of coffee sales...not exactly draconian to the giant corporation. That amount was reduced on remitittur by the trial court to a total of $640k. Her actual med damages were over 11K and she received some compensation for pain and suffering for a total compensatory award of about $160k plus the puniitves. Both saides appealed, and settled for close to $600k.

9. vzwtechbill

Posts: 175; Member since: Mar 16, 2009

"And no one is suing anyone for hot coffee, you retards" was an incorrect statement, because she DID sue over hot coffee. Sure, coffee may have been found to be excessively hot, but it was still hot, and still coffee.

11. Kiltlifter

Posts: 742; Member since: Dec 11, 2008

Scroffy... HOW DARE YOU POST AN INTELLIGENT THOUGHT OUT RESPONSE ON PA... FOR SHAME!!!! But I know this case as well and I commend someone for actually knowing what they are talking about and posting on this site!

12. scroffy

Posts: 40; Member since: Aug 23, 2009

The suing was for her damages. The cause was the coffee. I am correct, as always. Now as for the idiots who believe the propaganda of the insurance industry about frivolous lawsuits...I think they probably love using their sidekicks.

5. trentsinmypants

Posts: 324; Member since: Jan 29, 2009

This just goes to show you that the Sidekick device has some major flaws. I've never heard of a phone that stores the personal information of the user on a server rather then internal memory. Even PDAs that are linked to an exchange server or BES can have the local info like contacts and the such to a computer or SIM card. Danger/Sidekick = FAIL

8. nalu808

Posts: 39; Member since: Jul 14, 2009

so the pre has synergy and technically out of the box will not sync or back up data to a computer. now saying that it is a PDA and will do it with 3rd party apps from thge store or will do it for free with suncing to gmail. i bring this up because i was thinking if i used strictly synergy on palms servers and they went out id lose my data, the fact that there is no other way of backing stuff up on a phone that has a backup feature isnt new but scary.

10. Kiltlifter

Posts: 742; Member since: Dec 11, 2008

So where are all the whiney california lawyers to cry about this one... besides... it is just the sidekick, if you are over 16 years old you should own that phone anyways. So what "important information" could there have possibly been? "Oh man I lost all the important contacts I made from my friends at my junior high school... Imma sue T-Mo and Microsoft!" Let's be real here... every time the RIM data service goes down for an hour or whatever do they get sued? I think not... it is illogical to think that everything can work 100% of the time, and if you are trusting a non-smartphone with important information you deserve to lose whatever is lost. Back-up back-up back-up, your contacts, your hardrives and your online music purchases becuase there is a 100% probability it will fail at some point of time.

13. moss500a unregistered

all you t-mobile lovers are GAY..........................................................

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