Why did it seem that Apple was willing to let things slide with the iPhone 4 until Consumer Reports got involved? To the average Joe, it sure seemed that Steve Jobs was trying to win the love of the neutral, non-profit magazine by calling for a press conference almost immediately after CR refused to rank
the iPhone 4. Whatever the motivation, the timing was sure suspicious, but it really doesn't matter because even with the promise of a case for all iPhone 4 buyers before September 30th, or the option of receiving your money back without being charged a re-stocking fee within the first 30 days of owning the phone or getting a refund on the case that you already purchased from Apple, Consumer Reports is not satisfied. Perhaps it is a matter of semantics, but because Apple has put a September 30th deadline on their responses, CR says that Apple has not come up with a long-term fix for the problem. Also, because Apple is not refunding the purchase price of third party cases, Consumer Reports feels that the Cupertino based company has come up short in responding to this situation. The magazine, with these comments, joins previouslyreported
negative responses from Nokia and RIM, about Apple's reply to the iPhone's connectivity issue. As the non-profit company said, "Consumer Reports believes Apple’s offer of free cases is a good first step. However, Apple has indicated that this is not a long-term solution, it has guaranteed the offer only through September 30th, and has not extended it unequivocally to customers who bought cases from third-party vendors. We look forward to a long-term fix from Apple. As things currently stand, the iPhone 4 is still not one of our Recommended models."
We think that Steve Jobs couldn't care less about the responses from Nokia and RIM. However, there seems to be something about Consumer Reports that really seems to bother the Apple CEO. Is it the lack of a ranking from the magazine? Whatever the reason, the lack of acceptance by the non-profit gang could send Apple back to the drawing board with another attempt at satisfying them and getting that coveted "Best Buy" rating from CR.Apple iPhone 4 Specifications