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HTC smartphones to get remote technical support, courtesy of LogMeIn

Posted: , by Nick T.

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HTC smartphones to get remote technical support, courtesy of LogMeIn
When your smartphone starts acting up and when nothing seems to help, what do you do? Owners of future HTC smartphones will have an easy way out of such a scenario. That is because HTC and LogMeIn have partnered up in delivering remote diagnosis and assistance services to HTC Android smartphones.

Future HTC Android devices will come with the LogMeIn Rescue software pre-loaded. Upon request, an HTC user will be able to have their smartphone diagnosed and configured remotely by an HTC care representative in order to resolve technical issues. Doing so would be possible regardless of where in the world the user is located, as long as the device in question is connected to the internet. All communication between the HTC smartphone and the service representative will be done over a secure connection.

For more details, we have embedded the full press release below, so check it out if you are interested. Unfortunately, the list of devices that will come with LogMeIn Rescue pre-loaded has yet to be announced.

+- Press Release

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posted on 20 Mar 2012, 09:27

1. marton.estok (Posts: 6; Member since: 13 Mar 2012)

First of all: first.
Also, love the misleading title: "HTC smartphones" - I own a Radar, what now.

posted on 20 Mar 2012, 09:45 1

2. JGuinan007 (Posts: 692; Member since: 19 May 2011)

Wonder if this LogMe IN will also work like Carrier IQ gathering more info than needed?

posted on 20 Mar 2012, 13:52

3. itiswhatitis (Posts: 423; Member since: 23 Jan 2012)

you know what,that is a very good question i hope they have a very good answer for that!

posted on 20 Mar 2012, 18:49

4. brd8951 (Posts: 26; Member since: 23 Nov 2011)

People, I have used LMI for several years, it's just like PC Anywhere or any other remote-control software.....it's wonderful. Relax, everything will be just fine. Breath in.....breath out. I'd rather have the option of having a "skilled technician" try to fix my phone remotely versus sending it in for a refurb. After replacing a few phones earlier this year, I can tell you how much of a total pain in the @ss to set them up again.

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