HTC smartphones to get remote technical support, courtesy of LogMeIn

HTC smartphones to get remote technical support, courtesy of LogMeIn
When your smartphone starts acting up and when nothing seems to help, what do you do? Owners of future HTC smartphones will have an easy way out of such a scenario. That is because HTC and LogMeIn have partnered up in delivering remote diagnosis and assistance services to HTC Android smartphones.

Future HTC Android devices will come with the LogMeIn Rescue software pre-loaded. Upon request, an HTC user will be able to have their smartphone diagnosed and configured remotely by an HTC care representative in order to resolve technical issues. Doing so would be possible regardless of where in the world the user is located, as long as the device in question is connected to the internet. All communication between the HTC smartphone and the service representative will be done over a secure connection.

For more details, we have embedded the full press release below, so check it out if you are interested. Unfortunately, the list of devices that will come with LogMeIn Rescue pre-loaded has yet to be announced.


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4 Comments

1. marton.estok

Posts: 6; Member since: Mar 13, 2012

First of all: first. Also, love the misleading title: "HTC smartphones" - I own a Radar, what now.

2. JGuinan007

Posts: 699; Member since: May 19, 2011

Wonder if this LogMe IN will also work like Carrier IQ gathering more info than needed?

3. itiswhatitis

Posts: 423; Member since: Jan 23, 2012

you know what,that is a very good question i hope they have a very good answer for that!

4. brd8951

Posts: 26; Member since: Nov 23, 2011

People, I have used LMI for several years, it's just like PC Anywhere or any other remote-control software.....it's wonderful. Relax, everything will be just fine. Breath in.....breath out. I'd rather have the option of having a "skilled technician" try to fix my phone remotely versus sending it in for a refurb. After replacing a few phones earlier this year, I can tell you how much of a total pain in the @ss to set them up again.

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