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HTC One S touch button bug makes the phone go crazy (video)

Posted: , by Victor H.

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HTC One S touch button bug makes the phone go crazy (video)
The HTC One S is a beauty to behold - it’s a solid and extremely thin slab of unibody metal, but that outer beauty is marred by a weird software glitch that has persisted for a while and for various users. 

The HTC One S would just go randomly switching between the home screen and helicopter view of all homescreens, and if you try to interfere the three capacitive buttons on the phone would just stop responding. It seems that quickly locking and unlocking the phone solves this, but only temporarily. Skip to the video below to see the phone go completely mad for no apparent reason, if you need that visual proof. HTC is taking phones for repair, but there’s no universal solution yet.

This has ruined the experience for many users who have been trying to get an explanation from HTC, but so far it seems the company is keeping a tight lip about the issue. Various support forums have an explanation and it’s a rather interesting one - in all likelihood, when the phone is in area with weak signal it has to boost power output to reach the cell and this allegedly causes resonance between the GSM frequency and the frequency of the capacitive buttons on the device itself. A simple fix could be just tweaking the button-press sensitivity to be higher, so that interference doesn’t affect it - all something that a software update could easily fix.

To be perfectly exact, the 900MHz frequency in use by some European carrier could be interfering with the 2G signal. There are a couple of threads with users reporting about the issue including a 15-page one on XDA Developers.

Actually, it seems the HTC One S is experiencing the exact same problems as the Samsung Galaxy Nexus earlier in the day, but while Samsung and Google released a fix for the issue, we’re yet to see one from HTC. Needless to say, this is a frustrating problem for One S owners who are often taken through a long and tiring exchange with HTC, waiting weeks for a solution. We hope HTC comes out with an official fix addressing the issue sooner rather than later.

Thanks, Shep!

  • Options

posted on 26 Jun 2012, 04:48 4

1. denied911 (banned) (Posts: 361; Member since: 31 May 2012)

so smooth animation, it must be WP!

posted on 26 Jun 2012, 05:42

8. Mario1017 (Posts: 336; Member since: 04 Sep 2011)

must be windows phone? u just say that?

posted on 26 Jun 2012, 06:21

11. denied911 (banned) (Posts: 361; Member since: 31 May 2012)

ok, you got me
WP suck

posted on 26 Jun 2012, 04:51 3

2. darktranquillity (Posts: 284; Member since: 28 Feb 2012)

So this is what it is called htc flagship phones. One can't multi task and another one gives headache with software trouble. And both are priced near galaxy s3.

posted on 26 Jun 2012, 05:01 11

3. darkskoliro (Posts: 1090; Member since: 07 May 2012)

haters gonna hate :D

Go back to your samsuck s3 supernova edition

posted on 26 Jun 2012, 23:52

25. Lboogey6 (Posts: 281; Member since: 31 Jan 2012)

Haha samsuck clever while every HTC n LG phone have had nothing but issues with every phone

posted on 26 Jun 2012, 06:44

13. Non_Sequitur (Posts: 1111; Member since: 16 Mar 2012)

I got pissed off and removed the One X from my wants list when I found out it can't multitask. Jesus, Sense is just destroying Android.

posted on 26 Jun 2012, 18:14

23. sprockkets (Posts: 1611; Member since: 16 Jan 2012)

Before you do that why not see what the setting is for kicking apps out in the settings->Develop Option and see what the apps section is set to before saying it is an HTC issue?

posted on 26 Jun 2012, 05:08 1

4. som (Posts: 768; Member since: 10 Nov 2009)

HTC is not unibody metal it is poly-carbonate plastic with special coating.

posted on 26 Jun 2012, 05:42 6

9. Mario1017 (Posts: 336; Member since: 04 Sep 2011)

You are very retarded. the One S is metal, the one X is poly.

posted on 26 Jun 2012, 16:45

22. LOLpple (banned) (Posts: 86; Member since: 23 Jun 2012)


posted on 26 Jun 2012, 05:25 1

5. wendygarett (unregistered)

thats why you should buy chinese product :)

posted on 26 Jun 2012, 06:02 1

10. wendygarett (unregistered)

shouldn't :D

posted on 26 Jun 2012, 06:37 6

12. bayusuputra (Posts: 963; Member since: 12 Feb 2012)

uurrmm, the last time i check, HTC was the no1 brand in the states.. and it's not chinese product, it's Taiwanese, just in case you mixed that up when you were trying to be racist..

posted on 26 Jun 2012, 07:33 3

14. PhoneArenaUser (Posts: 5498; Member since: 05 Aug 2011)

Taiwanese not Chinese. :)

posted on 26 Jun 2012, 10:23 2

21. EclipseGSX (Posts: 1737; Member since: 18 Oct 2011)

You mean like the iPhone?

posted on 26 Jun 2012, 18:15

24. sprockkets (Posts: 1611; Member since: 16 Jan 2012)

So you bought that chick there?

posted on 26 Jun 2012, 05:28 1

6. Mitchel (Posts: 228; Member since: 25 May 2012)

This is a disgrace for Android.. Why can't other Android manufacturers optimized their software as smooth & fluid as Galaxy S3? Damn!

posted on 26 Jun 2012, 05:29

7. alterecho (Posts: 1099; Member since: 23 Feb 2012)

Was listening to Linkin park's lost in the echo song when i started the video... It seems synchronized with the music :) Not dissing any anyone.

posted on 26 Jun 2012, 07:37 1

15. androidsbiggestfan (Posts: 76; Member since: 09 Aug 2011)

At least its not exploding like the GSIII!

posted on 26 Jun 2012, 08:05 1

16. Jaspzx (Posts: 3; Member since: 07 May 2012)

HTC - Quietly Bugged.

posted on 26 Jun 2012, 08:18

17. Johnnokia (Posts: 1144; Member since: 27 May 2012)

Crappy Android with crappy hardware

posted on 26 Jun 2012, 08:46

18. Dj21o (Posts: 437; Member since: 19 May 2011)

Lol this doesn't surprise me. Our Evo 4G LTE rebooted three times within the first half an hour of it being opened and put on display. Android phones, gotta love them lol.

posted on 26 Jun 2012, 08:49

19. JunitoNH (Posts: 1934; Member since: 15 Feb 2012)

Oh......is that what they mean, when they say Android is smooth like butter.

posted on 26 Jun 2012, 09:38 2

20. omacmagics (Posts: 42; Member since: 27 Dec 2011)

And the trolls come out to play...

posted on 25 Jul 2012, 11:33

26. talksalot81 (Posts: 2; Member since: 25 Jul 2012)

I had this problem from about a week after the phone was released. It more or less showed itself when putting mobile internet (data) on - it would go ape and fill up my memory with screenshots! I got it replaced and the replacement seemed ok but it has also deteriorated to doing the same thing (though not so badly - the initial phone was totally unusable). Of course now I cannot get a replacement because I am outside 30 days and HTC just tell me to do a reset - I have done this twice now. They will take it back to repair but they are adamant that it is a software issue and getting the phone back is not going to help. Which leaves me with a partially operable phone and not a thing I can do about it. Sorry HTC but I have stuck with you for years but this is just not acceptable.

posted on 15 Sep 2012, 19:57

27. tomsgate101 (Posts: 1; Member since: 15 Sep 2012)

This issue has been reported to HTC by many users FOR SEVERAL MONTHS NOW, but no patch or update has been released yet as to address the problem. In order to make things happen, I have started a campaign through this link on XDA:


The idea is to post negative reviews on every major review website for this phone, because of this issue, and thus make the phone's rating drop to 0. Of course, HTC will be kept informed of our little campaign, which will go on until the patch is released. Let's see if that helps!
Join the effort and help us "motivate" HTC.
Thank you

posted on 16 Sep 2012, 07:19

28. talksalot81 (Posts: 2; Member since: 25 Jul 2012)

They are persisting in telling me I just have to reset it. The thing is it works for a month and then fails again and they refuse to accept it as a problem they can fix by taking it for repair. So I have given up customising the phone and will be going to Apple or Samsung in the new year.

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