Google looking into Pixel 2 XL bug that affects volume of audio clips sent via a messaging app

Google looking into Pixel 2 XL bug that affects volume of audio clips sent via a messaging app
The latest problem affecting the Google Pixel 2 XL is one that Google is already looking into. Complaints have been posted on the Pixel User Community of the Google Product Forum. According to these posts, voice clips sent through a messaging app by a Pixel 2 XL carrying this bug, are arriving on a recipient's phone with very low volume. This is occurring with messages sent through WhatsApp, Instagram, Snapchat, Google Allo, Telegram and other platforms.

The low volume occurs regardless whether the recipient is wearing earphones or using the receiving phone's speakers. Affected Pixel 2 XL units are running both Android 8.0 and Android 8.1. Those who were suffering with this issue while using the former build say that the update had no effect on the bug.

The good news is that Google is aware of the problem and is looking into the matter. A manager on the Google Product Forum page says that he will look to gather some information via bug reports and private information.

Interestingly, this bug is only affecting the larger Pixel 2 XL model. Those with the Pixel 2 have not complained about this issue. Remember, both models have different manufacturers. The Pixel 2 is made by HTC, while the Pixel 2 XL is LG's baby.

Related phones

Pixel 2 XL
  • Display 6.0" 1440 x 2880 pixels
  • Camera 12.2 MP / 8 MP front
  • Processor Qualcomm Snapdragon 835, Octa-core, 2350 MHz
  • Storage 128GB
  • Battery 3520 mAh



1. JohnR

Posts: 165; Member since: Sep 08, 2017

The issues never stop with this damn phone. 2018 = be better Google

6. RevolutionA

Posts: 529; Member since: Sep 30, 2017

Wanna be best = get Apple

8. makatijules

Posts: 835; Member since: Dec 11, 2017

Apple has far more issues. But a Google phones all seem to suck.

12. submar

Posts: 713; Member since: Sep 19, 2014

best throttling issues = get Apple FTFY

2. LanjaKodaka

Posts: 219; Member since: Sep 27, 2016

Google is very bad at making phones.

9. makatijules

Posts: 835; Member since: Dec 11, 2017

Google doesn't make any phones.

14. mootu

Posts: 1541; Member since: Mar 16, 2017

"2. LanjaKodaka (Posts: 216; Member since: 27 Sep 2016) Google is very bad at making phones." Google does not make phones, just as Apple don't make phones. They buy them.

15. LanjaKodaka

Posts: 219; Member since: Sep 27, 2016

I wonder if you have any common sense. Well tried, now go troll elsewhere.

3. EC112987

Posts: 1216; Member since: Nov 10, 2014

Don't have any of these issues with my XL 2.

4. phonearenaviewer

Posts: 59; Member since: Jan 22, 2014

Me neither

7. ezfidel

Posts: 63; Member since: Dec 25, 2012

Best phone I ever used

10. Gadgetex

Posts: 200; Member since: Nov 10, 2013

This was a bug that happened before as well when an audio message was sent from an iPhone to an android device and vice versa.

13. Tahir215

Posts: 31; Member since: Jan 14, 2014

Happening with my 7 Plus too.

16. theot14430 unregistered

Piece of junk.

17. gamehead unregistered

I'm afraid to buy any google phone now

* Some comments have been hidden, because they don't meet the discussions rules.

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