Exclusive: T-Mobile no longer offering JUMP! On Demand for new customers

Exclusive: T-Mobile no longer offering JUMP! On Demand for new customers
Editor's note: T-Mobile has confirmed that the JUMP! On Demand program is still available and employees are undergoing "re-education" to avoid the confusion we encountered. 

T-Mobile hasn't made any announcements, but if you go to a T-Mobile store to try to sign up for its JUMP! On Demand option for more phone upgrades, you won't be able to. And, to make matters worse, not even T-Mobile representatives have are fully up to date on the change. 

I learned this because I went to a T-Mobile store to sign up for JUMP! On Demand and although I am a T-Mobile customer, I wasn't allowed to get on the plan. The representative at the store said that T-Mobile was no longer offering JUMP! On Demand for new lines, meaning the only option left to me would be the older JUMP! plan, which limits you to phone upgrades after paying off half of the price of your phone. 

I thought it was a mistake at the store, so I called up T-Mobile support to confirm this and at first the phone rep wasn't even aware that T-Mobile was phasing out the On Demand plan and began to give me prices for phone upgrades. But, after explaining the prices for new devices with the On Demand option, he suddenly went on hold for a moment and came back saying that T-Mobile was indeed phasing out On Demand and I would not be able to get on the plan. 

The representative didn't even know when the plan had been phased out and his best guess was on October 1st because he said he was still adding customers to the JUMP! On Demand plan in September. Those already signed up for the On Demand upgrade plan will be grandfathered in and allowed to continue on with the upgrades, but for the rest of T-Mobile customers, the best you can do is the old JUMP! plan. 



1. KWood95

Posts: 2; Member since: Jul 12, 2016

that is not correct i currently work for T-Mobile in telesales and set multiple people up with Jump! On Demand so, you must have just gotten a bad store i would recommend calling into telesales the phone number is 1-800-866-2453

4. MichaelHeller

Posts: 2734; Member since: May 26, 2011

I called T-Mobile at 611 and was told the JUMP! On Demand plans were being phased out and they were not accepting new users or upgrading current customers to the plan.

8. Acdc1a

Posts: 477; Member since: Jan 21, 2016

Still shows on their site, not even buried. I have to believe you got some bad information.

11. WakaFlakaD

Posts: 576; Member since: Apr 30, 2011

Well, I work at T-Mobile store actually. We haven't offered JOD for more than 6 months at least. There are only two ways to get JOD 1. Call Customer rep for that 2. Every account will get a credit class letter. If you are usually a prepaid for over a year and have been paying for it on time, T-Mobile can switch the prepaid account to postpaid account, and will receive credit class R. Credit class R must be on JOD.

12. iCloud

Posts: 128; Member since: May 15, 2014

I have 6 lines on tmobile and 3 of them are on jump on demand. From my knowledge there is two types of jump on demand. The old one where you can swap 3 phones a year and the new one which is jump + pay extra for demand. The first one has been phased out months ago and i can only do it on the lines that have it. The new one that is jump + for demand is being phased out. It is not a surprise that agents don't know what is going on. Tmobile isn't the best on providing training and knowledge to their reps. I got 3 iphone 7 with trade in 6s for the 7 on us deal and they don't even know how to keep track of it. Tmobile is a mess but service is good and it is reasonable cost.

22. donfem

Posts: 708; Member since: Mar 30, 2011

What the kcuf? " Why would you say a 'bad store"? You supposedly work for "Tele sales"? I sincerely doubt.

2. TasteOfChaos21

Posts: 4; Member since: Aug 18, 2013

This really isn't a "Exclusive" article,Considering theres no credible information or confirmation from T-Mobile themselves this is just hear say.

3. Unordinary unregistered

But that is PAs model.... Write whatever you can to get them to click your article. Its like BuzzFeed but for mobile.. YOU WONT GUESS WHAT HAPPENS NEXT!

7. Finalflash

Posts: 4063; Member since: Jul 23, 2013

Well if this article was by Alan F. I would probably side with you but it is Michael H. who is a fairly respectable guy. So I am more inclined to believe otherwise in this case.

5. MichaelHeller

Posts: 2734; Member since: May 26, 2011

I called T-Mobile directly and they confirmed.

15. Crispin_Gatieza

Posts: 3182; Member since: Jan 23, 2014

Relax Michael, most of these readers don't know their own names. I'm a Jump On Demand customer and I've known for weeks that they've been phasing it out. I think it's on a customer-by-customer basis on who gets in. I have 4 lines plus 1 tablet line and they roll out the red carpet when I come in.

6. skymitch89

Posts: 1453; Member since: Nov 05, 2010

I wouldn't be surprised if they did this. I know someone who has about 4 lines with Jump! On Demand. At least 2 of those are his grand kids who were getting new phones almost every month. The T-mobile store wasn't saying anything about needing to return their devices, so the kids kept them and either sold them or gave them to friends. Needless to say, because of Jump! On Demand, this person I know owed T-Mobile over $3,000 within just a few months.

9. Napalm_3nema

Posts: 2236; Member since: Jun 14, 2013

They have also stopped unlocking phones after 40 days on the account. It sounds like T-Mobile has decided to play like the big boys since Sprint is no longer competitive with them.

10. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Wow. Shocking. It must be hitting that pocketbook a bit. You cant beat being able to switch to 3 phones in a year. They should officially announce it tbough.

13. Briankerosene

Posts: 5; Member since: Oct 04, 2016

As a sales manager I can confirm that JOD is being phased out due to inability to transfer between accounts during a change of responsibility, a lack of ability to show "residual" EIP at the end of term as well as a pay off of all at once or not all. JOD was a fantastic program for someone who upgrades often. Not for someone trying to finance a phone full term.

14. Derekjeter

Posts: 1569; Member since: Oct 27, 2011

If this is true, it's the beginning of the NEW Verizon. I told you T-Mobile would soon cut away with all those perks they used to attract new customers. They nickel and dime from here on out. Did you guys actually think T-Mobile would stay profitable doing all this free give away crap??

16. aegislash

Posts: 1536; Member since: Jan 27, 2015

As long as they continue to offer truly unlimited LTE, I'll be sticking by. I've had nothing but excellent service with T-Mobile.

19. JunitoNH

Posts: 1946; Member since: Feb 15, 2012

Jeter we all knew it was coming. Is the same as the Walmart model; low prices, eliminate competition and/or increase, or eliminate services.

17. fyah_king unregistered

I am glad I am on the original jod for all 4 of my lines.

18. looneyhouston

Posts: 43; Member since: Apr 10, 2014

Trust me when I say this: T-Mobile customer care are about the most under-informed group of misfits you could possibly encounter. The 611 group and the stores are on completely playing fields when answering questions.. One says this the other says that. The bill always changes. Each rep doesn't have knowledge of release dates and stipulations regarding phones. And if you have multiple lines of service you will eventually run into the dreaded EIP balance dilemma sooner or later. Trust me when I say that the ONLY reason I am with T-Mobile is due to the unlimited data and the ON Demand jump option since i love phones so much. Take those two away and i'm gone.

20. gersont1000

Posts: 473; Member since: Mar 13, 2012

As much as I love T-Mobile, they have some serious problems when it comes to either training their reps or providing them the correct/enough information. If you ask the same question at different stores, even if they're both corporate, they give you different answers. Then when you call customer service there's yet another answer. That's why I don't even bother going to the store anymore, and if I have a question I use the web chat so that I can get a transcript and have proof of what I was told. It's really a joke when I realized several times that I was more informed than their own reps on several of their upcoming deals, phones or promotions. Their computer system is also a complete mess. They mix up phone lines with the Jump! On Demand and three times now when I preordered a phone with JOD, they give me a lease with the correct information in the beginning and then when the phone ships they send me an updated one with the IMEI but WITH A DIFFERENT LAST NAME!!! P.S. - I read about this "exclusive" more than a month ago and confirmed with a store rep (not that it means much, but he seemed like one of the few knowledgeable ones) about a month ago when I switched my Note 7 that in the coming days JOD would no longer be offered.

21. thxultra

Posts: 474; Member since: Oct 16, 2014

I was told the program was discontinued as well by a phone tech and also in store. I was told those that have it are grandfathered and can continue to use the program. I like the ability to upgrade my phone multiple times a year so I will be keeping it until they force me to give it up. They risk me switching providers if they go that route though. I wonder how long they will be able to let grandfathered people use the program since I think the phone is actually leased by a third party...

23. KWood95

Posts: 2; Member since: Jul 12, 2016

So as I said I work for T-Mobile I work in telesales, one of our uncarriers is Jump! On Demand, why would we get rid of it? I'm not gonna lie most of the reps don't go through the information that we are given we have a System that we go through called community that gives us all over information from the higher-ups and I have scrubbed that system Front and back and no where on there does it say were getting rid of jump on demand it's one of the stipulations for some of the programs that I do; for example, if I'm moving someone over for Metro PCS that has been with them for over year with ONTIME payment history, most of the time I have to put them on jump on demand to get them the zero down so why would we get rid of it? See it doesn't make sense. I know for fact we aren't getting rid of it because I'm currently on it and I just signed up on the 16th and I signed up at least 10 people within the last week on jump on Demand.

24. Turtlkky

Posts: 1; Member since: Oct 30, 2016

According to 611 sales, Jump on demand is still an option. Unfortunately stores will not honor this as i was told they do not have the option on the computer to do this. The store manager called retail sales support and they could walk them through as to how to set it up but according to his boss the district manager issued a statement not to do jump on demand period on any sort of transactions. So I was told in order to do this, to call 611 again and have the agent issue the upgrade. So, if you want to switch to, or take advantage j.o.d., do not go to the stores, call 611. What this means for the customer is now you have to wait for your phone to be delivered. You cant pick up the phone from the store either so dont even try to ask. I love T-Mobile but they definitely make it difficult to do upgrades. Jump was to be easy for the customer but it isn't. :'(

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