Apple iPhone 5S in-store screen replacements to grace US customers with broken displays

Apple iPhone 5S in-store screen replacements to grace US customers with broken displays
Broke an iPhone 5S screen recently? There is hope amidst despair, as Apple Insider reports that some Apple stores in the USA have begun doing on-site iPhone 5S screen replacements for customers. It is said damaged displays could be repaired in as little as an hour. Previously, iPhones with fractured panels were to be shipped to Apple for service, which could take days. The service will cost you $149 if you don't have AppleCare - for comparison, off-site replacements are quoted a steep $269.

Cupertino has confirmed that screen replacements have been rolling out to US Apple stores, although availability is not guaranteed for all locations.

Apple began doing in-store screen replacements in 2009, but it usually takes time before the service extends to each new iPhone model. The in-store program has customers bring their handset for evaluation by the store's technicians who will examine it for water damage and other hardware before coming up with turnover time and a price estimate.

source: Apple Insider



10. zig8100

Posts: 244; Member since: Dec 13, 2012

They only did it because people were switching to Samsung instead of fixing their phones for 200 bucks and waiting a week to get it back. 200 bucks gets you a better phone instead of sticking with the same old tired 5s.

4. RebelwithoutaClue unregistered

Good thing they have geniuses working in their stores who can change a screen in store....

5. Ninetysix

Posts: 2967; Member since: Oct 08, 2012

6. RebelwithoutaClue unregistered

There aren't any Google stores. When it comes to my own smartphones, I replace them myself. Still doesn't take a genius to operate the machine, since it does it automatically. Also Netherlands only has 3 Apple stores in the entire country. So I rather would do it myself. But when I go to a local smartphone shop, they can do any smartphone replacement as well.

7. Ninetysix

Posts: 2967; Member since: Oct 08, 2012

Efficiency and convinience comes with a hefty price. Not everyone's willing to follow a step by step guide from ifixit.

8. RebelwithoutaClue unregistered

True :) Although replacing a screen on an iPhone 4(s) isn't that time consuming. Since most of our 130 iPhones at work are out of warranty, we replace them ourselves when the screens are broken.

9. SellPhones82

Posts: 569; Member since: Dec 11, 2008

Yes, changing out a screen takes maybe 45 min. Like you mentioned earlier, the hard part is finding a Apple Store that's less than 3 hours away! Plus they can't guarantee availability so you better call before you waste your day. There are 21 States with 1 or 2 Apple stores, that doesn't seem very efficient or convenient if you ask me. Square Trade would be a better option since it would cover more than just a broken screen.

2. FeloniousBoxer

Posts: 14; Member since: Jun 17, 2011

I had mine replaced for $75 locally. $149 is a rip off in my opinion.

3. Finalflash

Posts: 4063; Member since: Jul 23, 2013

It will be a deal when they put sapphire screens in there....that are just as prone to breaking....but largely irreplaceable without Apple.

1. rantao333

Posts: 346; Member since: May 21, 2013

nicely done, gratz to U.S users

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